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The Pickups tab decides what your pharmacy asks when someone collects medicine: how often the privacy notice is acknowledged, the notice itself, your own yes-or-no questions, and whether a patient may sign on their own phone. Each card saves on its own.

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What this tab controls

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Set it up

1

Publish your privacy notice

Under Your privacy notice, select Publish your privacy notice. Enter the Notice text, a Link to the notice on your website (optional), or both, and select Publish.
2

Choose how often it is acknowledged

Under Privacy notice acknowledgment, choose Once, and again when the notice changes or At every pickup.
3

Add your own questions

Under Questions at pickup, select Add a question, enter the Question, turn on Must be answered if it is required, and select Add question.
4

Decide on signing links

Under Remote signing, turn Allow signing links on or off, and choose how long a link works.

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What changes once you save

  • The pickup sheet on the Prescription List asks the new questions, in the order you set, from the next pickup someone opens. See Record a prescription pickup.
  • Publishing a notice creates a new version. With Once, and again when the notice changes, every patient is asked again at their next pickup. Until any notice is published, nobody is asked to acknowledge anything.
  • Earlier records do not change. A pickup keeps the exact wording of each question and the notice version that was shown when it was signed. Editing or removing a question never rewrites an earlier answer.
  • Removing a question only stops it being asked from now on.

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Check it worked

Open Record pickup on a dispensed prescription. Your questions appear under Questions from this clinic, and the Privacy notice section appears when the patient is due to acknowledge.

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Common issues

It appears for an owner or manager of a clinic with the In-house pharmacy care area switched on, on the Enterprise plan.
No notice is published yet, or the patient already acknowledged the current version and you chose Once, and again when the notice changes.