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Prescription List is the pharmacy unit’s working queue: every script written across the hospital within your Pharmacy queue window, waiting for someone at the dispensary to pick it up. That includes scripts a pharmacist wrote in the pharmacy station, and scripts for admitted patients. It is where a pharmacy shift starts.

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What you’re looking at

The page opens with a greeting and the line Here’s a list of all prescriptions for today! How far back the list looks is the Pharmacy queue window — an owner or manager sets it under Settings → Facility → Queue windows (24 hours up to 30 days). The same window decides how long a script stays open to dispense: a script in this list always opens. Anything older is in Prescription history. Above the table: The table itself carries eight columns, five of them on by default: A Ward Patient badge on a row means the script belongs to an admitted patient, and the row’s actions change wording to match — View Ward Prescription, Dispense Ward Prescription. A script a pharmacist wrote with no visit behind it shows Pharmacy Rx, and everything one prescribing session wrote for that patient opens together. The footer sets how many rows you see — 5, 10, 20 or 50 per page — and tells you how many there are in total. Empty states. A hospital with nothing written today shows No prescriptions found. If you have typed in the search box and nothing matches, you get No prescriptions match your search criteria. instead — clear the search before concluding the queue is empty.

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Open a script

1

Find it

Enter the patient’s name or hospital number in Search for prescription. Selecting anywhere on the row opens it, so you rarely need the menu.
2

Open the row menu

Select ⋯ at the end of the row. View Details is always offered, to everyone.
3

Read it in view mode

View Details opens the script read-only: the medications, quantities, dosage, frequency, duration and any instructions the prescriber left. Use this when a ward rings to ask what was written.

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Dispense from the queue

The dispensing actions appear only for staff signed in as a pharmacist. Everyone else sees View Details and nothing more.
1

Pick a Pending script

Only a script at Pending offers Dispense. One already at Dispensed offers Update instead, for correcting what was recorded.
2

Select Dispense

The script opens in dispensing mode with the prescribed lines in front of you, each showing exactly what is on record — a line still awaiting dispensing reads Pending, not Dispensed, until you set it. If the whole script is going out today, Mark all pending as Dispensed sets every still-pending line in one click; you still enter each quantity before saving.
3

Set any line that isn't going out today

Each medication has its own Dispensing Status — Dispensed, Pending, Cancelled or Out of Stock — and its own quantity. Change only the lines that need it: a script with three items can leave two at Pending and set the third to Out of Stock in the same save. Only a line you set to Dispensed asks for a quantity; Pending, Cancelled and Out of Stock save with no quantity at all.
4

Draw the stock against it

Recording that medicine physically left the shelf happens in the Fill Rx tab of Inventory — that is the step that moves stock, links it to the patient, and takes a witness for a controlled item. See the pharmacy station for the full flow.
Each line shows its amount as you set the dispensed quantity, and the card totals everything at the top. A medication with no price configured shows “No price set” rather than a $0, and a row whose dispensed medicines have no price shows no payment badge — there is nothing to pay. None of this appears for a clinic marked free in Settings.

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After you dispense

Select Dispense Prescriptions and the success message appears, then you are back on the Prescription List. The row now reads Dispensed, and beside it a badge says Payment pending, Part paid or Paid. Nothing is charged by dispensing: payment is taken only when you choose Collect payment from the row, below.
  • If a dispensed line did not draw from stock — a medicine that is not linked to a stock item, a line with no quantity, or not enough usable stock — a Stock did not move message says so in plain words. Each is also listed under Inventory → Reconciliation so the shelf can be put right.
  • To hand the patient their slip, open the row’s ⋯ menu and choose Print dispensing slip (see Print from the list).
  • A clinic marked free in Settings sees no payment badge and no Collect payment, because there is nothing to collect.

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Collect payment from the list

Collect payment in a row’s ⋯ menu opens a panel beside the list — you do not leave the page, and nothing is recorded until you select Collect. It is greyed out, with “Your role can’t take payments at this clinic. Ask an owner or manager.” beneath it, if your role cannot take payments or you have not been given the Collect payments permission.
  1. The medicines on that row that were dispensed and are still unpaid are ticked. The patient’s other unpaid items are listed below, unticked, so you can add them.
  2. A medicine with no price shows No price set and cannot be ticked; the line says who can set its price in Inventory.
  3. To take part of a line, change Pay now. Choose the Payment method (Insurance appears only for a patient with insurance on file) and, if you like, add a note. The panel shows the subtotal, any tax or additional charge, and To collect in your clinic’s currency.
  4. Select Collect. Payment recorded appears with the reference, and Print receipt prints the receipt. If anything goes wrong you see the reason and nothing is marked paid.
In a clinic marked free the item does not appear at all. Payment needs a connection: with no internet the panel says Payment needs a connection and does not send anything. The row’s menu then offers Print payment receipt instead of Collect payment. The same payment is also listed under Payments. The ⋯ menu on a row also prints. Print dispensing slip and Download slip PDF appear once a line has been dispensed. Print payment receipt and Download receipt PDF appear once a dispensed line has been paid, and Collect payment appears while one is still unpaid. Anyone who can open the script can print it, and each print is recorded in the audit log. Each medication also offers Download PDF — a server-generated prescription document (the patient’s name, ID, date of birth, age and gender; medication, dosage, frequency, duration and the dosing schedule; quantity; the prescriber’s name and licence, and the dispenser’s once it is dispensed). A prescription not yet dispensed is stamped “Not yet dispensed”, so a partly-filled script can never be mistaken for the final record. The prescriber’s saved signature (Account → My signature) prints above their name and licence; without one, the document reads “Electronically signed by” and their name. A prescription written in a visit or on a ward shows no price — it is charged through the patient’s bill. A walk-in prescription at the pharmacy shows a Payment section instead: the amount, what has been paid, the balance and the payment status, in your clinic’s currency. Beside Download PDF, Send emails the patient a private link instead of the file itself — see Send a report securely for what the recipient sees and how it is logged.

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Who can do this

Two different gates decide what you get here. Role decides whether the module opens at all. The Pharmacy group needs the In-house pharmacy care area, and on Enterprise an owner can hide the group from a role entirely under Settings → Role Navigation. Permission decides what you may do once inside. Two behaviours surprise people. Enforcement is opt-in per person — a colleague never saved in the permissions sheet is unrestricted, which is why the sheet warns “Saving starts enforcing”. And a denied action is recorded while an allowed one is not; hiding the Pharmacy group from a role is a tidiness measure, not a security boundary.

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Check it worked

  • A dispensed script shows Dispensed in the Status column, with your name under Dispensed By.
  • The row leaves the pending part of the queue and can be found in Prescription history.
  • If you drew stock in Fill Rx, the item’s on-hand figure in Inventory has dropped by what you gave out.

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Common issues

There is text in Search for prescription. Clear it. The other empty state — No prescriptions found. — means the queue genuinely has nothing in it.
The queue does not poll continuously. Select Refresh. If it still does not appear, check the prescriber saved it rather than leaving the form open.
The dispensing actions default to owners, managers and pharmacists. Ask an owner to check your role, or check Settings → Facility → Clinical access → Dispense a prescription for what this clinic has chosen.
Patient Type, Date and Mode are hidden by default. Switch them on under View Columns.
It needs the Enterprise plan and the In-house pharmacy care area in Settings → Facility. See Care areas.

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FAQ

No. This is the working queue for your Pharmacy queue window. History is the cross-day record of everything ever dispensed, and it is the one to search when a patient asks what they were given last month.
They belong to an admitted patient, written on the ward rather than in an outpatient clinic. They dispense the same way; only the wording changes.
A pharmacist gets Update on a dispensed row. The original record is not erased — the change is recorded against your name.
Not on its own. Stock moves when you draw it in the Fill Rx tab of Inventory. Keeping the two steps distinct is what makes the stock figure trustworthy.
Yes. Each medication on the script has its own Dispensing Status, so you can leave two lines at Dispensed and set a third to Out of Stock, Pending or Cancelled in the same save — only the lines you dispense need a quantity.
Ordinary items, yes — see the pharmacy counter. Anything needing a witnessed dispense is refused at the till by design.