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This is where availability comes from. Every time a slot is offered — at the front desk or on the public booking page — it was produced here, then reduced by what is already booked. If patients are seeing no times, this tab is almost always the answer.

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What this tab controls

Appointment Settings — “Configure availability, special dates, and communication preferences” — across five tabs. A schedule is the unit of work here: a day, a time range, a slot length, a maximum number of bookings, a venue and optionally a named staff member. A hospital normally has several — one per clinic session, per provider or per venue.

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Set it up

1

Add your first schedule

On Availability, select Add Schedule. Set the day, the start and end time, the Slot Duration and the Max Bookings for that block, then the venue.
2

Decide whose time it is

Leave the staff field empty for a schedule the whole hospital shares, or name a provider for a session only they run. A named schedule is what makes per-provider availability work.
3

Repeat for every session you actually run

Cover each day and each venue you offer. A day with no schedule has no bookable time at all — there is no implicit “we are open”.
4

Set the booking rules

On Booking Rules, set each provider’s notice periods. These narrow what a patient can pick without changing your hours.
5

Add rooms and equipment

On Resources, add anything a service occupies. Services then require them in Appointment services, and the engine keeps them from being double-booked.
6

Block the holidays

On Special Dates, add public holidays, training days and any date the hospital runs different hours. Do this for the year ahead in one sitting.

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What changes once you save

A saved schedule is live immediately, and it flows one way: Schedules — minus existing bookings — minus blocking calendar events — minus special dates — filtered by booking rules = the slots a patient is offered.
  • The front-desk appointment sheet starts offering the new times at once.
  • The public booking page offers the same times, provided the page is published and the service is visible on it. This tab does not publish anything — see Booking page designer.
  • A blocking subscription on Calendar integrations removes that provider’s time from the result, without creating an appointment.
  • A required resource is reserved for the appointment’s length, so a second booking needing the same room is not offered that slot.
  • Special dates override the normal schedule for those dates only.
What does not change: appointments already booked. Shortening a schedule does not cancel or move anything already in the diary — it only stops new bookings landing there. Check the calendar for anything now outside hours and move it deliberately. Changing a Slot Duration re-cuts future slots; it does not resize existing appointments.

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Check it worked

Open the appointment sheet, pick a service and a provider, and step through the next fortnight. You should see times on days you scheduled, nothing on days you did not, and nothing on a special date you blocked. Then open the public booking page in a private window and confirm the same days offer times.

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Common issues

Work down the chain in order. 1. Is there a schedule covering that day at all — “No availability schedules configured yet” means no. 2. Is the schedule’s venue the one being booked? 3. Is the schedule named to a provider the patient did not choose? 4. Is the date a Special Date? 5. Is a blocking calendar subscription covering it? 6. Do the Booking Rules require more notice than the days on offer? 7. Is the service visible on the booking page, and the page published?
That is the split by design: this tab produces the time, the booking page decides who may see it. Check Allow Online Booking and that at least one service is visible in the Booking page designer.
Their schedules are missing, or every schedule is named to someone else. A schedule with no staff member is shared; a named one belongs only to that person.
The service does not require that resource. Add it under Resources here, then add a Required Resources line to the service.
Changing a schedule never moves an existing appointment. Find them on the calendar and reschedule them yourself.
A Special Date has to exist for that specific date. Add it, and re-check the booking page — patients who already booked keep their slot.