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Your service catalogue is the hospital’s price list. Invoices are built from it, your booking page offers what is on it, and revenue reporting groups by it. Getting it right once makes everything downstream faster.

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What you’re looking at

The heading reads Services Dashboard — “Manage your clinic’s services, prices, and categories”. A date-range picker and Refresh sit beside it, alongside one context-sensitive button: it reads New Category while the Categories tab is open and New Service everywhere else. Three tabs: The Services table shows Service Name, Code, Type, Category, Price and Status. Filter services… narrows by name and Filter by type by kind. Selecting a code copies it — “Service code copied to clipboard” — and codes are generated for you: “Service codes are auto-generated based on clinic name and category”. Empty state. A new hospital sees No services found with “Get started by adding your first service.” and an Add Service button. Filtered to nothing it reads “No services match your current filters.” instead, which is a different problem.

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Add a service

1

Open the sheet

Select New Service. The New service sheet opens — “Add a new service to your clinic’s catalogue.”
2

Name it and price it

Service Name* is what appears on the invoice and on your booking page, so write it the way a patient would recognise it, not as an internal code. Price* is in your hospital’s currency.
3

Choose the service type

Service Type* — “The category this service falls under.” The picker is grouped, and a hospital uses most of it: General, Medical Services, Diagnostic Services, Therapy Services, Alternative Medicine, Mental Health and Wellness Services. It is what reporting uses to tell a consultation apart from a radiology study.
4

Add a category and a billing code

Service Category is your own grouping. Procedure Code — “Optional CPT or HCPCS code for billing & reporting.” — carries through onto invoice lines and insurance claims, so fill it in for anything you bill to a payer.
5

Describe it and save

Description — “Detailed description of what the service includes.” — is the text a patient reads when booking. Leave Active on (“Toggle whether this service is currently available.”) and save.

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Add a category

Select New Category, enter a Category Name*, an optional Description, and leave Active on. Categories exist so that a list of two hundred hospital services stays navigable. Group by what the patient came in for — “Antenatal”, “Occupational health”, “Day surgery” — rather than by which department performs it, because a patient reading a bill recognises the first and not the second. Each category card’s Actions menu offers Copy ID, Edit Category and Delete Category, which asks Confirm Delete? before it acts.

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Retiring a service

Switch Active off rather than deleting. An inactive service stops being offered for booking and disappears from the invoice picker, but every invoice that already used it keeps its line, its price and its history. Deleting a service that has been billed is how a revenue report ends up with a hole in it.

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Who can do this

Role decides whether Services opens; an owner sets that per role under Settings → Role Navigation. Most hospitals restrict it to management and the billing office, because a price list edited by everyone stops being a price list. Permission decides what you may do inside: Repricing is deliberately separate from creating: the people who maintain the catalogue are not automatically the people who should be able to change what the hospital charges. Enforcement is opt-in per person — a colleague never saved in the permissions sheet is unrestricted, and the sheet warns “Saving starts enforcing”. A denied action is recorded; an allowed one is not, and hiding Services from a role is a convenience rather than a security boundary.

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Check it worked

  • The service appears under the Services tab with its price in your hospital’s currency and a green Active dot.
  • “Search services to add…” on a new invoice finds it.
  • Total Services and Active Services on Overview have both gone up by one.
  • If you publish it, it appears on your booking page — see Booking settings.

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Common issues

Currency is set once for the whole hospital under Settings → Billing, not per service, and only an owner can change it. See Billing settings.
Edit service fees is granted separately from creating services. Ask an owner or manager — see Permissions.
Check it is Active, then check it is offered on the booking page itself — a service can exist in the catalogue without being published for online booking.
Payer-specific pricing is not set here. Set negotiated rates under Insurance — see Insurance.
Free Clinic Mode is on under Settings → Billing — “Enable this if your clinic provides free services. All charges will be disabled.” Your hospital carries a Free Clinic badge while it is.
The header button follows the tab you are on. Switch to Services or Overview and it reads New Service again.

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FAQ

It is generated from your hospital’s name and the service’s category, so every service has a stable internal reference without anyone inventing one.
No. Service Type is a fixed list the product reports on; Service Category is your own grouping, which you create and name. A service has both.
Department consultation rates are set under Settings → Departments and appear separately on the payment form. See Departments.
Not on the service. Member pricing comes from the plan a patient is on and applies automatically when you add a service to their invoice — see Memberships.
Not from this screen. Services are added one at a time, which is slow but keeps the type and category decisions deliberate.