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Sales is the record of everything the pharmacy counter has rung up: what came in, what sold, who still owes, and every individual transaction with its receipt. It is where a shift is checked and a customer query is answered.

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What you’re looking at

The heading reads Sales Dashboard — “Track and analyze your pharmacy sales performance”. Three controls sit beside it: a period picker offering Today, Last 7 Days, This Month and All Time; Debtors, which opens what is still owed; and New Sale, which takes you to the till. Four tabs: Overview leads with four tiles — Total Revenue, Total Sales, Avg Sale Value and Items Sold — then a Net position card: “Revenue less cost of goods and expenses, for the selected period”, broken into Revenue, Cost of goods, Expenses, Loss (expired/damaged) and Net. Below sit Sales Trend, Payment Methods and Recent Sales. A quiet period reads No sales found for this period. Sales History on the Recent Sales tab is the table you will use most. It searches with “Search or scan receipt…” — a camera button beside it scans a printed receipt barcode when the till has no hardware scanner — and filters by All Status, Completed, Pending, Cancelled or Refunded. The columns are Sale #, Date & Time, Customer, Items, Payment, Amount and Status. A sale with no named buyer shows Walk-in. Empty state. With nothing matching you get No sales found and Try adjusting your search or filter criteria — check the period picker and the status filter before concluding the till took nothing.

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Find a sale and reprint its receipt

1

Set the period

The period picker filters everything on the page. A sale from last week will not appear while the picker says Today.
2

Search for it

Enter the Sale #, or the customer’s name, in “Search or scan receipt…”. If the customer brought the printed slip, scan its barcode with the camera button instead of typing.
3

Open the row menu

Select ⋯ at the end of the row.
4

Print or download

Print Receipt sends it to the counter’s receipt printer. Download PDF gives you a file to email or keep.

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Amend or reverse a sale

Both actions appear only on a sale at Completed, and they answer different questions.
1

Decide which you need

Edit sale amends part of a transaction — void some units, or discount what the customer is keeping. Return / void all reverses the whole sale and returns the money.
2

Open the action

From the row’s ⋯ menu. Return / void all is shown in red because it is the destructive one.
3

Confirm

The sale’s status changes to Refunded or Cancelled and the stock is put back. The original transaction stays on the record — a reversal is a new entry, not an erasure.

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Chase what is owed

Debtors lists customers who left with goods and an outstanding balance. Work it at the end of a shift rather than at the end of a month: a counter debt is easiest to collect while the person still remembers the transaction. Settling a debt is done at the till, not on this screen.

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Who can do this

Role decides whether the screen opens. Sales needs the In-house pharmacy care area, and on Enterprise an owner can hide the Pharmacy group from a role under Settings → Role Navigation. Permission decides what you may do here. Two behaviours to know. Enforcement is opt-in per person — a colleague never saved in the permissions sheet is unrestricted, and the sheet warns “Saving starts enforcing”. And a denied action is recorded, while an allowed one is not; hiding this page from a role is convenience, not a security boundary. Where a money figure is not yours to see, the row or the column is withheld rather than shown as 0 — a zero would be a false statement about the day’s takings.

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Check it worked

  • The sale you reprinted has the same Sale # on the slip as on the row.
  • A reversed sale reads Refunded or Cancelled, and the items are back on hand in Inventory.
  • Total Revenue for the period changes by the amount you reversed.
  • A settled debt has left the Debtors list.

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Common issues

Check the period picker and the status filter first — a filter set to Refunded, or a period of Today when you want last week, produces exactly this.
An offline sale reaches this record when the till reconnects and syncs. Until then it is held on the till itself — see Selling offline.
They appear only on a sale at Completed. A sale already cancelled or refunded has nothing left to reverse.
Those figures are for owners and managers. The screen still opens; the money detail does not.
Check the counter’s printer is the one selected in the desktop app. Failing that, use Download PDF and print from the file — see Receipts.

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FAQ

No — it is the pharmacy counter’s takings only. Billed care, invoices and payments live in Billing, and the hospital-wide picture is in Analytics.
Edit sale changes part of a transaction — some units voided, or a discount applied to what the customer keeps. Return / void all reverses the entire sale in one step.
Yes. The items return to the on-hand figure they came out of, which is why a reversal must be recorded rather than the sale being deleted.
Not from this page. Period exports are on the Executive dashboard’s Reports tabs — see Analytics.
Nobody was named at the till. It is a valid counter sale; nothing is written to a patient’s chart.