What is different inside a hospital
Stock is shared
The counter sells from the same inventory the wards and the dispensary draw on. A sale at the till moves the same on-hand figure a ward issue does.
Controlled items are refused
An item needing a witnessed dispense cannot be rung up. The till says so — “requires a witnessed dispense — use the inventory Fill Rx flow instead of POS.” Take it to dispensing.
A sale is not an invoice
Counter sales appear under Sales in the Pharmacy group. Patient billing — consultations, procedures, admissions — is separate and lives in Billing.
The buyer is a customer here
At the till the person paying is whoever is at the counter, which is not always the patient on the script.
The counter, documented in full
Everything about running the till is in the Pharmacy edition pages. The screens are identical.
Using the point of sale
Building a cart, searching and scanning, held carts and completing a sale.
Taking payment
Cash, card, split payments and change.
Receipts
Printing, reprinting and what appears on the slip.
Selling offline
What still works when the connection drops, and what does not.
Offline behaviour is the same here as in a standalone pharmacy: the till keeps selling and replays the sales when the connection returns, but any figure it shows from before the outage is labelled as stale. Trust the label — see Selling offline.
If the POS screen is missing
- The Pharmacy group appears only when the In-house pharmacy care area is switched on, and only on the Enterprise plan. See Change your plan.
- If the group is there but POS is not on your rail, your role does not include the till. Ask an owner or manager to check Permissions.