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Lab Reports is the laboratory’s full surface: Manage and track laboratory test results. Ordering, payment, result entry, printing and the day’s numbers all live here, on one screen.

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What you’re looking at

A period select — Today, Last 7 Days, This Month or All Time — sets what every figure is measured over, and New Report opens the ordering form. Four tabs divide the screen: Overview, Lab Reports, Analytics and Reports. Overview carries four tiles — Total Tests, Pending Tests, Completed and Critical Results — with Test Volume Trends, Status Distribution and a Recent Lab Reports list beneath. A quiet period reads No lab reports found for this period. The Lab Reports tab is the working list, with Search reports… and a status filter offering All Status, Pending, In Progress, Completed and Cancelled. A Critical badge replaces the status badge when the test carries critical values, so an urgent result is never buried behind a routine one. With nothing matching, the table reads No lab reports found / Try adjusting your search or filter criteria. Each row’s Actions menu offers, in order: View Details, Start Test, Enter Results, Edit Results, Cancel Test, Print Report and Print Receipt.

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Order a test

1

Select New Report

The form opens as New Lab Test Order — Create a new lab test order for a patient.
2

Find the patient

Under Patient Details, use Select Patient and search by name, ID, phone or email. Their ID, age and gender appear as chips so you can check you have the right person.
3

Choose the tests

Select Lab Test — Choose a test to order — searches your catalogue. Optionally narrow it with Select Parameters; leave that empty to include every parameter the test defines. Select Add to Order.
4

Attribute it and add notes

Under Additional Notes, set the Referring Doctor / Facility if the request came from outside. Attributed tests and completed results appear in that referrer’s portal — see Referring doctors.
5

Check the money and create the order

Order Summary → Order Items shows subtotal, tax, any flat-rate credit and the Total Amount. Tick Collect Payment Now to take it at the desk — the box starts unticked, so nothing is recorded unless you choose to; leave it, and the order carries Payment Pending. Then Create Lab Orders ({n}), or Create & Pay ({n}) when collecting. The confirmation offers Print Receipt.

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Collect payment from the list

A row’s ⋯ menu offers Collect payment, which opens a panel beside the list instead of taking you to Payments. The tests on that row are ticked; the patient’s other unpaid items are listed unticked in case you want to take them at the same time. Choose the Payment method, change Pay now to take part of a test, and select Collect. Payment recorded appears with the reference and Print receipt. A row whose tests are all paid says Paid next to its status and no longer offers Collect payment — this holds for tests ordered in a consultation or on a ward as well as ones raised from the lab page; a row part-paid says Part paid. Collect payment is greyed out, with “Your role can’t take payments at this clinic. Ask an owner or manager.” beneath it, if you have not been given the Collect payments permission, and with no internet it says Payment needs a connection and sends nothing. If the patient has nothing waiting for payment, the panel says so. In a clinic marked free in Settings there is nothing to collect: Collect payment and the payment badge do not appear, and a lab order never takes payment.

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Enter and release results

1

Start the test

Start Test moves the row to In Progress and confirms with Test marked as in progress. That is what tells the rest of the hospital the sample is on the bench rather than lost.
2

Enter the values

Enter Results opens the form on Test Parameters, which counts your progress as {n} / {n} parameters filled. Each field shows Reference: {range} beneath it, and a value outside its range raises an Abnormal or Critical badge as you type.
3

Save

Save Results, or Save Results & Pay if a balance is outstanding. The confirmation warns Critical values detected! where any parameter is critical — Please notify the appropriate personnel.
4

Correct one if you must

Edit Results reopens a completed test. The change is recorded with your name and the time; a corrected result is a new clinical statement, not a quiet edit.
Moving a test to Completed is the release, not a housekeeping step — it is what turns a set of numbers into a result other clinicians will act on. A test that is not completed is preliminary and must never leave the building looking final. Print nothing, and send nothing, until it is.
Print Report produces the clinical document. Print Receipt prints the money slip — they are different documents and are never interchangeable. Opening a report in view mode also offers Download report, which shows Preparing… while the file is built and confirms with Laboratory report downloaded. A downloaded report for a walk-in test — one not ordered from a visit or a ward — ends with a Payment section: the amount, what has been paid, the balance and the payment status, in your clinic’s currency. A test ordered in a visit or on a ward shows no price; it is charged through that patient’s bill. Once the test is Completed, the report carries the scientist’s saved signature (Account → My signature), or “Electronically signed by” and their name.

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Working offline

Ordering keeps working. An order raised offline is held on the device and confirmed as Lab order saved offline, with a provisional reference and the note that it “syncs when the connection returns; payment stays pending.” A connection that drops mid-save gives Connection dropped — lab order queued instead. Payment is never taken offline; settle it at the desk once you are back online. See Working offline.

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Who can do this

Role decides whether this page opens — owners, lab scientists, doctors, managers and nurses pass; anyone else is told You don’t have permission to access Lab Reports. Please contact your clinic administrator. An owner can also hide Laboratory from a role under Role navigation. Per-person enforcement is opt-in: someone never saved in the permissions sheet is unrestricted, and the sheet warns “Saving starts enforcing”. A denied action is recorded in the audit log; an allowed one is not. See Staff permissions.

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Check it worked

  • The row shows Completed, with {n} / {n} parameters filled on the form.
  • The Payment badge reads Paid, or Pending with a balance you meant to leave.
  • Print Report produces a document with no preliminary stamp.
  • The result appears on the ordering consultation under Results.

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Common issues

Result entry is restricted by role. Ask an owner to correct your role under Staff, or have a lab scientist enter the values.
You have a patient but an empty basket. Search the catalogue, select a test and use Add to Order before saving.
The catalogue has nothing matching. Add New Test on the picker takes you straight there — see Lab station.
The order exists; only the payment did not go through. It carries Payment Pending with the balance — take it again from Billing rather than re-ordering the test.
The period select is the first thing to check. It defaults to All Time, so a narrower choice is usually what emptied the screen.

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FAQ

Yes — Cancel Test on the row, confirmed with Test cancelled. Cancelling does not refund a payment already taken; handle that in Billing.
At least one parameter fell outside its critical range. It replaces the status badge deliberately, so a critical result cannot be missed while scanning a busy list.
Only once it is completed, and only if you attributed the order to them. See Referring doctors.
No. Print Receipt is the money slip; Print Report is the clinical document. Neither substitutes for the other.
Yes — the Diagnostics edition issues the same reports and covers their contents in detail. See Lab reports.