Before you start
Nothing to set up. Triage and its history are always in the sidebar on the Enterprise plan — there is no care-area switch to find.What you’re looking at
The page opens on a greeting and the line “View complete history of all triage records”. It is a separate screen from the list, not a filter on it, and its toolbar is deliberately shorter: Search for patient, New Patient and View Columns. There is no New Triage button and no Refresh — this page is for reading, and new records are taken on the list.
The ⋯ menu on each row offers one action, View Details, because a historical record is read-only.
Below the table sits the pager: Show … per page at 5, 10, 20 or 50 rows, with “Showing 1 to 10 of 47” beside it. An empty history reads No triage history available. — a different message from the list’s, so the wording tells you which screen you are on.
Find a past record
1
Search
Enter a name, a patient ID or the name of the staff member who took the vitals into Search for patient. The search matches all three, so “who triaged this?” is as answerable as “who was triaged?”.
2
Narrow the table if you need to
View Columns opens Toggle columns — switch off anything you are not reading to fit more rows on a small screen.
3
Open the record
Select View Details from the row’s ⋯ menu. On a phone, select the card.
Read the record
The detail view is titled Triage Details and holds two cards:- Patient Information — Patient ID, Patient Name, Triage By and Date.
- Vital Signs — every reading taken, each as a labelled badge: Blood Pressure in mmHg, Pulse Rate in bpm, Temperature in °C, Respiratory Rate in bpm, Oxygen Saturation as a percentage, Weight in kg, Height in cm, and Fasting and Random Blood Sugar in mg/dL. Anything that was not recorded reads N/A.
Who can do this
Nothing on this page is gated by an individual permission slug, so there are no figures that render as a dash and no rows that quietly disappear — you either have the page or you do not.
Two behaviours that surprise people. Permission enforcement across the product is opt-in per person: someone never saved in the permissions sheet is unrestricted, and the sheet warns “Saving starts enforcing”. And hiding a module from a role in Role Navigation tidies a sidebar; it is not a security boundary. A denied action is recorded in the audit log; an allowed one is not.
If your hospital requires two-factor authentication, an unverified session cannot read clinical records at all. See Two-factor authentication.
Check it worked
- The record you saved on Triage List appears here as soon as it is created — it does not wait 48 hours.
- Searching the patient’s name returns their whole triage history, oldest included.
- View Details shows the same nine readings that were entered on the form.
Common issues
A record I can see on the list is not here
A record I can see on the list is not here
It is, but the search or a column toggle is hiding it. Clear Search for patient and check the pager — history is sorted newest first and shows ten rows at a time by default.
There is no Update option on the row
There is no Update option on the row
Correct. History is read-only; the only row action is View Details. Vitals are edited from the record on Triage List, and only while it is still inside the 48-hour window.
The vital signs all say N/A
The vital signs all say N/A
Those readings were never taken. Triage saves whatever was entered and leaves the rest blank rather than inventing a value.
Very old records are missing
Very old records are missing
The page loads a large but finite number of the most recent records. If you are looking further back than that, search for the specific patient rather than scrolling — the search runs across everything loaded.
FAQ
Why are there two triage screens?
Why are there two triage screens?
Speed. The list answers “who is waiting right now” and is deliberately capped at 48 hours so it stays short during a clinic. History answers “what did we record for this patient” across all time, and is built for searching rather than working.
Does opening a record here show up in the audit log?
Does opening a record here show up in the audit log?
Yes. Reading a triage record is logged with your name, the record and the time — the same as opening it anywhere else. See Audit log.
Can I see a patient's vitals over time?
Can I see a patient's vitals over time?
Not on this page — it lists records, not trends. Open the patient’s consultation chart and use its Vitals tab, which plots the same readings on an Over time chart.
Why is the Date column sometimes later than the visit?
Why is the Date column sometimes later than the visit?
Date is when the record was last updated. A clinician correcting a reading afterwards moves the record up the list, which is what you want when you are checking recent activity.
Does this page work offline?
Does this page work offline?
No. Triage has no offline capture or cached history — you will see “You’re offline” and an empty table. Reconnect and reload.