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A report is the document that leaves the building. It is produced from a completed test, so the work of getting it right happens on Enter and verify results — this page covers producing it, finding it later, and getting it to whoever asked for the test.

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What you’re looking at

The heading is Lab Reports — “Manage and track laboratory test results” — with a New Report button and a period select (“Select period”) offering Today, Last 7 Days, This Month and All Time. The period scopes everything below it.
There used to be a fourth tab, also called Reports — six cards named Daily Summary, Monthly Report, Critical Results, Pending Tests, Performance Report and Custom Report.None of them did anything. They looked like buttons and had no action behind them, and below a phone’s width the tab’s label was identical to the Lab Reports tab beside it — two adjacent tabs, same word, different destinations. It was removed in August 2026. The reporting that works is Analytics and the Lab Test Reports table.
The stat cards read Total Tests (“{n}% from last week”), Pending Tests (“Awaiting processing”), Completed (“{n}% completion rate”) and Critical Results (“Requires attention”). The table carries a Search reports… box and a status filter of All Status, Pending, In Progress, Completed and Cancelled. The empty state. When the chosen period holds nothing you get No lab reports found for this period — widen the period before you conclude a report is missing.

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Produce the report

1

Open the completed test

From Lab Test Reports, use the row menu’s View Details. A test that is not yet Completed has nothing final to print.
2

Download it

Select Download report. The button reads Preparing… while the document is built, then the file arrives. The report is assembled from the saved record — your lab’s details, the patient, each analyte with its reference range, and the verifying scientist’s credentials. For a walk-in test — one not ordered from a clinic visit or a ward — the report also has a Payment section: the amount, what has been paid, the balance and the payment status, in your lab’s currency. A completed report carries the verifying scientist’s saved signature (Account → My signature), or “Electronically signed by” and their name when they have not saved one; a report that is not yet completed carries neither. A second Download Report (PDF) button in the right-hand column does the same thing.
3

Print or send it

From the row menu, Print Report prints the clinical report and Print Receipt prints the money slip. They are different documents — do not hand one out in place of the other.
A report produced before the test is signed out is stamped as preliminary, and a preliminary report must never leave the building looking final. Do not remove the stamp, screenshot around it, or pass a preliminary result on as a final one. Verify the test first, then produce the report.

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Releasing to a referring doctor

A doctor who sent you the patient sees results through the referrer portal, and there is no separate release button. The portal shows a clinical lab test the moment its status reaches Completed — signing the test out is the release, which is why the verify grant is the one that matters here. A test still pending or in progress is listed to the referrer without its result. So the thing to get right is the sign-out, not a hand-over: verify the test, and the referring doctor has it. Set the doctor up first — see Referring doctors — and, if you pay for referrals, Referral commissions.
The permissions sheet offered Release a report to a referrer until August 2026, and nothing read it — no screen in the product performs a per-report release. It has been removed. It is Verify and authorise results that decides whether a referrer can see a result.

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Who can do this

Role decides whether Lab Reports opens. Permission decides whether a report may leave the lab. A Lab Manager does not hold verify by default — authorising a result arrives with the access tier (Whole lab or All sites), not with the administrative role. That matters more than it looks: since signing out is what publishes the result to the referrer, the tier is what decides whether a referring doctor ever sees it. A QC Officer is review-only by design. Two behaviours surprise people:
  • Enforcement is opt-in, per person. Somebody never saved in the permissions sheet is unrestricted, and the sheet warns “Saving starts enforcing” — from then on they can only do what is switched on there.
  • A denied action is recorded; an allowed one is not. A figure you are not entitled to see is hidden or rendered as a dash, never as a zero.
See Permissions.

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Check it worked

  • The downloaded file opens as a report, not a short error file. If it is tiny and unreadable, the download did not complete — try again.
  • The report carries no preliminary stamp.
  • The test appears under Recent Lab Reports on the Overview tab.
  • The referring doctor can see it in their portal.

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Common issues

The test is not signed out. Complete and verify it — see Enter and verify results — then produce the report again.
The verifying scientist has no licence recorded on their profile. Ask them to add it under their account, then reproduce the report — see Your profile.
That is a failed download rather than a report. Retry it; if it keeps happening on one test, note the test and contact support.
The period select filters everything on the page. Widen it to All Time, and clear the status filter, before assuming the report is gone.
There is no release button to press. The referrer portal shows a clinical lab test only once its status is Completed, so the test is still pending or in progress — or the doctor is not set up as a referrer on the order. Sign the test out (needs Verify and authorise results) and check the referrer on Referring doctors.
Regulated drug-testing reports have their own release path, including the MRO and employer steps, and their own rule about what may be called Positive. See DOT reports.

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FAQ

No, and the product will not help you pretend otherwise — an unsigned test produces a report stamped preliminary. If a clinician needs the number urgently, telephone it and say it is preliminary, then send the final report once it is signed out.
Print Report is the clinical document — analytes, reference ranges, the verifying scientist’s credentials. Print Receipt is the money slip on 80mm till roll. They are produced by different parts of the product and are never interchangeable.
No. Downloading gives you a file and nothing more. A referrer only sees a report once it is released into their portal, which is a separate, separately-granted act.
They count the same work with slightly different labels — this page says Total Tests and Completed where the Lab Station says Total Lab Tests and Completed Tests — and each obeys its own period or date range. Match the ranges before comparing them.
Yes. Amend the result with Amend a verified result, then produce the report again; it is rebuilt from the saved record. The original result and the correction both remain in the record.