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A report is the document that leaves the building. It is produced from a completed test, so the work of getting it right happens on Enter and verify results — this page covers producing it, finding it later, and getting it to whoever asked for the test.

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Produce the report

1

Open the completed test

From Test Requests or the Lab Station test list, open the test in view mode. A test that is not yet Completed has nothing final to print.
2

Download it

Select Download report. The button reads Preparing… while the document is built, then the file arrives. The report is assembled from the saved record — your lab’s details, the patient, each analyte with its reference range, and the verifying scientist’s credentials.
3

Print or send it

Print Report prints the clinical report. Print Receipt is the money slip and is a different document — do not hand one out in place of the other.
A report produced before the test is signed out is stamped as preliminary. Do not remove that stamp, screenshot around it, or pass a preliminary result on as a final one — a draft must never leave the building looking final. Verify the test first, then produce the report.

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The Lab Reports page

Lab Reports is where reports are found afterwards. It has a period select and four tabs — Overview, Lab Reports, Analytics and Documents. The stat cards read Total Tests, Pending Tests, Completed and Critical Results, over cards for Test Volume Trends, Status Distribution and Recent Lab Reports. The Lab Test Reports table has Search reports… and a status filter of Pending, Completed or Cancelled. When the period holds nothing you get No lab reports found for this period — widen the period before you conclude a report is missing.

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Releasing to a referring doctor

A doctor who sent you the patient sees results through the referrer portal, and putting a report in front of them is its own grant: “release a report to a referrer”. The Referrer Liaison admin role exists for exactly this work and carries portal access, report release and turnaround-time analytics together. Set the doctor up first — see Referring doctors — and, if you pay for referrals, Referral commissions.

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Check it worked

  • The downloaded file opens as a report, not a short error file. If it is tiny and unreadable, the download did not complete — try again.
  • The report carries no preliminary stamp.
  • The test appears under Recent Lab Reports on the Overview tab.
  • The referring doctor can see it in their portal.

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If something goes wrong

The test is not signed out. Complete and verify it — see Enter and verify results — then produce the report again.
The verifying scientist has no licence recorded on their profile. Ask them to add it under their account, then reproduce the report — see Your profile.
That is a failed download rather than a report. Retry it; if it keeps happening on one test, note the test and contact support.
The period select filters everything on the page. Widen it, and clear the status filter, before assuming the report is gone.
You do not hold “release a report to a referrer”. An owner or manager can grant it, or assign the Referrer Liaison role — see Permissions.
Regulated drug-testing reports have their own release path, including the MRO and employer steps. See DOT reports.