On a phone
Four tabs sit along the bottom: Home (all your conversations), DMs, Activity and Search. A number on a tab is what is waiting for you. Select a conversation to open it, and the back arrow in its header returns to the list. A thread opens as a sheet that covers the screen.On a tablet or desktop
The list is on the left. At the top of it are Search, Activity, All unreads and Saved, then your Starred conversations, your own sections, Patients, Channels and Direct messages. Select a section’s name to fold it; it stays folded on this device. Turn on Unreads only to see only what has something new.- Activity lists mentions, replies, reactions and reminders aimed at you. Select a row to open the message; it is marked read as you open it. An urgent alert has no conversation to open, so selecting it just marks it read. Select Mark all as read to clear every row loaded on screen, and Show more to load older ones. If Activity can’t load, select Try again.
- All unreads shows the newest unread messages in every conversation in one place.
Open a conversation in its own window
Select Open in a new window in a conversation’s header. The window shows just that conversation. Select Open full chat inside it to come back.Format your message
Under the message box, the formatting bar offers bold, italic, code, a bulleted list and a link. On a phone select Aa to show it. Only web links open, and nothing from outside is loaded into a conversation.Writing help
Select +, then Writing help (AI). Choose Make clearer, Shorter, More polite or Draft a reply. The suggestion is marked AI suggestion; select Use this to put it in your message box or Discard. It never sends anything. On the Free plan an upgrade prompt appears instead.Report a message
Open Message actions on someone else’s message and choose Report. Pick a reason, add a note if you like, and select Send report. Owners and managers see the report and the message. The person who wrote it is never told who reported it.Slow down, blocked words and paused posting
- If you send too quickly you see Slow down — try again in N seconds; your message waits and sends by itself.
- A word your clinic warns about shows a reminder before you send. A blocked word stops the message.
- If posting is paused for you, a banner says until when. An owner has been told.
Safety settings for owners and managers
In Team chat settings, the Safety section has:- Words: add words or phrases and choose Warn, Block or Flag quietly. A built-in list of abusive words is always blocked.
- Limits: lower how many messages, new direct messages and uploads people can send. You can lower a limit, never raise it.
- Reports: Dismiss, Hide the message or Pause the sender.
- Paused people: Lift the pause, or Sign out everywhere.
- Flagged words: how many flagged messages there were, by conversation and day.