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Ozni can keep short notes about how you and your clinic like to work, such as “keep answers short” or “our late-cancellation window is 24 hours”. It uses them so you do not have to say the same thing twice. You can see every note, change it or delete it.
Ozni never remembers anything about a patient or client. Memory is for how you and your clinic work, not for who they are. A note that contains patient details is refused.

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Two kinds of memory

Colleagues cannot see your own notes, and your notes are not shared with the clinic unless an owner or manager saves one for the clinic.

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See what Ozni remembers

The page has two tabs, Just me and This clinic, each with a count of notes used. Notes are grouped as How you like to work, A correction, A clinic fact and Where to find something. Each note shows when Ozni last used it, for example Used 3 days ago or Not used yet, and a Learned in a chat link back to the conversation where it began. On the full Ozni page you can also reach it from What Ozni remembers under your list of chats. It opens the same screen in Settings. An older link to the memory page lands there too.

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How a note is saved

  • You ask. Say “remember that I like short answers”. Ozni saves it for you and shows a small line under its reply, such as Remembered “Short answers”, with an Undo button. Select Undo to take it back. Ozni also shows a line when it updates or forgets a note.
  • Ozni suggests a clinic note. If you are an owner or manager, Ozni shows a card that asks Remember this for the whole clinic? with the note in full. Select Save for the clinic, or Not now. Nothing is saved for the clinic until you select Save for the clinic.
  • A colleague suggests a clinic note. For anyone else, the reply says Suggested “…” for the clinic and links to Review. An owner or manager sees it on the memory page under Waiting for you and chooses Accept or Decline. Nothing changes until they accept. The person who suggested it sees it under Your suggestions.

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Add, edit or delete a note yourself

1

Add a memory

On the Just me tab select Add a memory. On This clinic, owners and managers see Add a memory and everyone else sees a suggest button. Choose What kind of note is it?, give it a Name, write The one line to remember and the Details, then select Remember. A suggestion for the clinic is sent with Suggest.
2

Use exact dates

Write dates as 2026-12-24, never “tomorrow” or “next week”. A note with a date that moves is refused, and so is a note with patient details. The form tells you why, and nothing is saved.
3

Edit or delete

Select Edit on a note to change it, then Save. Select Delete and confirm Forget to remove it. Right after you forget a note a message appears with Undo; select it quickly to bring the note back.
You can keep up to 50 notes of your own and up to 100 for the clinic.

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Turn memory off

  • For yourself. On the memory page switch off Remember things for me. Ozni stops using your notes and stops adding to them. Nothing already saved is deleted, so switching it back on brings it all back.
  • For the whole clinic. Owners and managers can switch off Remember things for the clinic on the same page, or Let it remember things for the whole clinic in . The This clinic tab then says Clinic memory is switched off. Nothing here is being used.

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Choose how Ozni writes to you

On the same page, Writing style changes how Ozni words its answers. It takes effect from your next chat. The style changes wording and length only. Safety warnings, confirmation cards and prices are always shown in full, whichever style you pick.

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Download your chats

The same page has Download my chats, which saves every conversation you have had with Ozni as a file. Only you can do this for your own chats. See Privacy and Ozni.