What is on the tab
The card is headed Billing Settings — “Manage your clinic’s billing and payment settings” — and holds four controls.
Turning Free Clinic Mode on hides the other three. There is nothing to price when nothing is charged.
Set your currency
1
Open Settings and select Billing
On a phone, Billing is in the dropdown at the top of the page.
2
Search the Currency picker
Type the name or the three-letter code — “naira” and “NGN” both find the same entry. The list is searchable because it is long.
3
Set your Tax Rate (%)
A percentage, applied to invoices and receipts. Leave it at zero if you do not charge tax.
4
Set a Fee Amount under Flat Rate Fee, if you use one
A fixed amount added per service or visit. Leave it blank if you do not.
5
Save the tab
Prices across the product re-render in the new currency straight away.
Currency does two jobs
The first is obvious: it is how money is written on every screen, invoice, receipt and report. The second catches people out. Your currency also decides which payment provider your workspace uses. A workspace set to Nigerian Naira takes online payments through Paystack; every other currency goes through Stripe. So changing the currency changes which provider you connect on the Online Payments tab — see Payments. New workspaces start on the currency that fits their edition: Naira for Pharmacy and Diagnostics, US Dollars for Clinic & Hospital. Change it to yours before you record anything.Changing the currency does not re-price anything already recorded. An invoice raised at 5,000 stays 5,000 — the number is untouched and only the symbol beside it changes. There is no conversion, and no exchange rate is applied anywhere in the product. If you have already been trading, changing currency will make historical figures read wrongly, so do it before you start or accept that older records need reading in the old currency.
Free Clinic Mode
Free Clinic Mode is for a workspace that does not charge — a charitable clinic, a public health programme, an internal service. With it on:- A green Free Clinic badge appears on the Billing settings card.
- Charging is disabled across the product.
- Currency, tax rate and flat rate fee disappear from the tab, because none of them apply.
Check it worked
- The currency symbol on the Billing page, on a receipt and on your public pages is the one you chose.
- A new invoice shows your tax rate applied, and your flat rate fee if you set one.
- With Free Clinic Mode on, the Free Clinic badge is visible on the Billing settings card and no charge can be added to a record.
If something goes wrong
The currency picker will not open
The currency picker will not open
You are not an owner. The whole tab is read-only for managers and staff. See Roles.
An old invoice still shows the old currency symbol
An old invoice still shows the old currency symbol
Documents already issued keep what they were issued with. New documents use the new setting.
A price is showing as a bare code, like 'GHS 12.00'
A price is showing as a bare code, like 'GHS 12.00'
That is not something the product does on the Billing tab — report it, with the screen it appeared on, through contact support. Prices are rendered with the currency’s own symbol everywhere in the product.
I cannot connect the payment provider I expected
I cannot connect the payment provider I expected
The provider follows the currency: Naira connects Paystack, everything else connects Stripe. Set the currency first, then open the Online Payments tab.
A record shows a dash instead of an amount
A record shows a dash instead of an amount
That record has no amount recorded. A dash is deliberate — the product never invents a figure to fill a gap.
Currency and tax have vanished from the tab
Currency and tax have vanished from the tab
Free Clinic Mode is on. Turn it off and they come back with their previous values.