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Ozni uses the same agent credits as your AI agents, so there is one balance. It never charges money on its own. When you use credits, the chat shows a line such as “5 credits used” with what is left. Above the message box, a small credits meter shows how many credits this chat has used so far and your clinic’s balance. Select it to see the figures. A figure Ozni doesn’t know yet shows as ”—”.

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What costs what

Help, Show me and walkthroughs are free for up to 30 a day for each person. After that, the next one uses credits like anything else.

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How an answer from your records is priced

The price follows how much work the answer took. A simple lookup is usually 5 credits. A chart or a question that needs many lookups is often 10, and a long one can reach 30. The price is always one of 5, 10, 15, 20, 25 or 30, and the chat shows what was actually used when the answer is done. Fast and Thorough are priced the same way. Before it starts, Ozni sets aside up to 30 credits, or as many as your balance covers if that is less, and gives back whatever the answer did not use. You are never charged more than was set aside. If a question needs more work than that, Ozni stops, tells you what it found so far and offers to continue. Continuing is a new answer and uses up to 30 more credits, so nothing more is spent until you agree.

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Fixed prices

Before a large change, a file, a multi-step task or a Deep look, Ozni says how many credits it will use, for example “This will use 15 credits”, and waits for you. That price does not change with the work. Sending claims, checking eligibility or making a Medi-Cal file uses its own payer or claim credits as well, shown on the confirmation card beside Ozni’s price.

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Your allowance

Use your plan’s monthly allowance first, as you would for agents. Refill packs are used only once the month’s allowance is gone, and unused packs carry over. See How agent credits are used for the allowance for each plan and how to top up. On the Free plan you get Ozni too. Help answers, Show me and walkthroughs are free, and answers from your records use the Free plan’s 50 agent credits a month. You can top up with a credit pack at any time. Ozni can only do what your plan includes, so a feature that needs a paid plan stays locked in Ozni as it is on the screen.

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Setting up a new workspace

In the first week of a new workspace, setup never stops for lack of credits. A setup chat from Get Started, a walkthrough or a new team member’s first steps still runs even if the balance cannot cover it, and the balance never goes below zero. After the first week, an empty balance stops paid questions, but help and Show me still work, up to the daily limit.

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When something goes wrong

If Ozni can’t finish because of a problem on our side, the credits held for that question are released. You are not charged for an answer you did not get.

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When you run out

You see “There are not enough credits for this. Credits can be added in Settings.” Help and Show me still work. Add credits from the Agent credits card, or wait for your monthly allowance to refresh.