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Every AI feature in ClinikEHR is built on one principle: a model may draft, a person decides. Nothing an AI produces enters a record, leaves your workspace, or reaches a patient or customer without a human act in between. This page sets out exactly what the product enforces, so you can rely on it — and what it cannot enforce, which is where your responsibilities begin.

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What the product enforces

Anything a model drafts arrives in the form for you to read. It is not saved, not signed, and not sent until you act. There is no setting that turns this off.
Sections a model wrote carry a marker on screen, so anyone reading the record afterwards can tell which words came from a model and which came from a clinician.
A consultation with unreviewed AI-drafted sections will not sign. You are told exactly what is outstanding — “Review the 3 AI-generated sections before signing.” Reviewing is a deliberate act per section, not a single blanket accept.
No AI feature submits a claim, sends a message, files a note or completes a workflow by itself. Where an agent could act, you can require a person first with a User approval step — see Agent tools and knowledge.
Every form in the product works with AI switched off. If a model is unavailable, slow, or you simply do not want it, you write the note yourself. No workflow depends on AI to complete.
When an agent calls an outside tool server, the arguments are de-identified first. The outside system sees the question, not the person it is about.
An agent is either restricted to de-identified information or explicitly allowed to handle patient data, and that choice is set on the agent itself. Only de-identified agents can be exposed publicly — see Publish an agent.
All AI work runs on the server under your workspace’s protections. Nothing is processed on the device in front of you, and no clinical text is handed to a script running in the page.

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What an agent can and cannot reach

An agent works inside the same boundaries as a person. It sees your workspace and no other; it cannot read another workspace’s records, and it cannot exceed the access your workspace grants. Its activity is recorded like anyone else’s — see The audit log. Two further limits are worth stating plainly:
  • An agent restricted to de-identified information cannot look someone up by name through an outside tool, because the name never leaves. That is the protection working, not a fault to route around.
  • Making an agent public narrows it further. A public assistant answers from what you gave it — its knowledge base, its instructions — and is not a way for a member of the public to query your records.

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The honest limits of AI-drafted clinical text

A model writes fluent, plausible prose. Fluency is not accuracy, and the two are indistinguishable on the page. In practice:
  • It can state something that was never said. A drafted history can contain a symptom, a duration or a negative finding that nobody mentioned, written in exactly the register of the rest of the note.
  • It reflects what it was given. A poor recording, a noisy room, an accent it handles badly, or a consultation conducted in more than one language all degrade the draft in ways the draft itself does not signal.
  • It cannot weigh clinical significance. It does not know which of two findings changes your management, and it will give them equal prominence.
  • Codes and figures need checking individually. A suggested diagnosis code, a dose or a laterality is a suggestion, not a lookup result.
  • It has no idea what it does not know. There is no “I’m unsure” in a fluent paragraph. Absence of hedging is not evidence of correctness.
Read a draft the way you would read a colleague’s note before countersigning it — line by line, against what you remember of the encounter.
The clinician who signs a record owns every word in it, regardless of what drafted it. A signed note is your clinical and legal statement; “the AI wrote that” is not a defence, and the audit trail will show that you signed it. If a draft is wrong, correct it before signing — never after.

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Your responsibilities

  • Read every AI-drafted section before you approve it, especially the parts you expected to be routine.
  • Correct rather than accept. Editing the draft is the normal path, not a sign something went wrong.
  • Never let an AI draft be the only record of an encounter. If it misses something clinically important, add it yourself.
  • Decide deliberately whether an agent may touch patient data, and leave it de-identified unless it genuinely needs more.
  • Give an agent the narrowest tools that do the job — one tool on a connected server, not the whole server.
  • Put a person in the loop before an agent acts on anything you would want to sign off yourself.
  • Review what your agents actually did. The Runs page and the audit log are there for that.
  • Tell patients and customers when they are talking to an assistant. A public chat UI has a footer note for exactly this.
  • Never paste patient details into an outside tool yourself. The de-identification protects what the product sends; it cannot protect what you copy into another window.

AI clinical notes

Drafting a note with AI, and the review step before signing.

HIPAA and compliance

How access, recording and retention work across the platform.

Agent tools and knowledge

Guardrails, approvals, and what leaves your workspace.

The audit log

Who did what, including your agents.