Skip to main content
An urgent alert is for the moments when something cannot wait. It reaches everyone on shift now with a banner and a sound, and stays on screen until each person confirms.

​
Send an urgent alert

1

Open the form

Select +, then Send an urgent alert.
2

Write the alert

Enter up to 500 characters under Alert. Leave patient details out.
3

Send it

Select Send alert. Everyone who is on shift now is alerted. If your clinic does not use the rota, everyone on the team is.
If your clinic has more than one site, Who should get it lets you tick the sites that need the alert; leave them all unticked to alert the whole clinic. Who has seen it then also shows the count for each site. Select Who has seen it to see who has confirmed and who has not. The list refreshes while it is open. Each person sees the banner on any page and selects I’ve seen this. It does not close by itself, and it breaks through Do not disturb. On a point-of-sale screen it appears as a small strip in the corner that never covers the sale. An unread urgent message can also re-alert the person and pass to their cover, then to an owner. The sender sees each step in a timeline, and owners and managers set the timing in Team chat settings.

​
Mark a message High or Urgent

Select + in the message box and choose an Importance. Everyone sees Normal and High; Urgent is for owners, managers and channel admins. A High message notifies people even in a channel they set to mentions only, unless it is muted or they use Do not disturb. An Urgent message breaks through Do not disturb.

​
Set your status

Select the dot at the top of the list to open Your status. Choose Available, Busy, In a procedure or Away, add a note, and choose when it clears. Busy and In a procedure hold back sounds and pop-ups; urgent messages still get through. Off shift and With a patient show up by themselves from the rota and appointments. The dot beside a name is green for Available, red for Busy and In a procedure, amber for Away, blue for With a patient and grey for Off shift; the words are always there too, for anyone who can’t tell the colours apart.

​
Do not disturb

In Team chat settings, choose a time under Do not disturb: 1 hour, 4 hours or until tomorrow morning. It silences sounds, pop-ups and the email reminder. Urgent alerts and messages marked urgent still reach you.