Skip to main content
One master switch and a short list of categories decide how much your lab hears from ClinikEHR. Nothing here can silence a receipt, a password reset or a security warning.

​
What this tab controls

The card is headed Notification Preferences — “Choose which in-app and email notifications your clinic receives. Essential emails (receipts, security, and billing alerts) always send.” Each switch saves the moment you flip it — there is no save button. You get “Notifications enabled” or “Notifications muted” with the category named.
This card is where the settings screen speaks your edition’s vocabulary correctly: the group in the sidebar is Laboratory notifications and the category here is Patients. Insurance is not offered at all — a lab has no insurance module, and a switch for mail that can never be sent would be a false promise.

​
Your notification bell, and what is yours alone

The bell in the header keeps your own copy of every notice, in three views: Unread, All and Archived. What you do with a notice is yours: a notice sent to the whole clinic that a colleague has read stays unread for you. On each notice you can Mark as read or Mark as unread, Archive or Restore; Mark all read clears everything unread that does not need you. A notice you have read is archived automatically 30 days later, and an archived notice is kept for 90 days. Notices that need you. A patient assigned to you, a countersignature waiting for you, a note returned to you and a change of supervisor are marked Needs action and carry an Acknowledge button. They stay in Unread — reading them is not enough — until you acknowledge them or the thing they ask of you is done (the visit is checked out, the note is countersigned), when they clear themselves. Mark all read leaves them where they are and tells you how many. A notice that needs you cannot be archived until you have acknowledged it. Acknowledging is recorded against your name. Pop-ups. When you are signed in, a new notice also appears as a card in the corner of the screen, with Acknowledge or Open where they apply. Notices that were already waiting when you opened the page do not pop up. While the bell is open nothing pops up over it, because a new notice joins the list you are looking at (an emergency still does). New lab order. When a lab order is placed, the lab scientists and phlebotomists on shift now are told (everyone in those roles if your rota names no one), with a pop-up that says New lab order and opens the lab. It never names the patient, and several at once show as one pop-up. A clinic that has muted Patient does not send it. Your own choices. Under Settings → Notifications, the My notifications card has three groups, saved the moment you change a switch: Clinical activity (Show in my bell and Pop up for New lab order), Assigned to you (No pop-up for notices that need me, and Email me when a patient or shift is assigned to me, a short email that names no one) and Everything else (Show in my bell and Pop up per category). These sit inside your clinic’s switches above, and are kept per clinic.

​
Set it up

1

Decide on the master switch first

Leave Email notifications on unless you want to pause everything non-essential at once. Turning it off gives you “All non-essential clinic emails are paused. Receipts, security, and billing alerts still send.”
2

Turn off the categories you do not want

Work down the list and switch off anything nobody reads. Each saves immediately.
3

Decide on the two email-only preferences

Achievement emails are milestone and badge mail. Daily operational digests are the owner’s morning roll-up, and that is where expiring reagents and low stock surface — think before switching it off.

​
What changes once you save

Transactional email is never affected by anything on this tab. Receipts, password resets, invitation emails, security alerts and billing warnings send regardless of every switch here. If you have turned everything off and still receive mail, that is why — and it is correct. Nor is a released report. Sending a report to a patient or a referring clinic is an action someone takes, not a notification preference; it is unaffected by these switches. See Releasing reports. These preferences belong to the lab, not to you personally. Turning off Billing here turns it off for every colleague. Your own account-level email preferences are on your account’s notification settings.

​
Check it worked

Reload the tab; every switch should have kept its position. Then cause a notice you left on — accept a pending staff invitation, for example — and confirm it arrives, while a category you switched off stays quiet.

​
Common issues

You are receiving transactional mail — receipts, security alerts, billing and password resets. Those are deliberately outside these switches.
It is fixed on by design. See the line at the foot of the card.
A lab has no insurance module, so the category is not shown. A colleague on the clinical edition sees it; you will not.
That is not this tab. Report release is an action, not a notification — check the referrer’s own record and Referring clinics.
The save failed and the switch rolled back, with an error toast. Check your connection and try again.
Daily operational digests is off. Turn it back on, or read them on the inventory Alerts tab — see Inventory settings.