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Step 6 of the setup checklist — “Add your lab address, phone number, and email so patients can reach you.” This is not admin housekeeping: your address and phone number are printed on every report that leaves the lab, and a referring doctor with a query calls the number on that page.
The fields on this screen are labelled Clinic Name, Clinic Logo and Clinic Description in every edition. On a Diagnostics workspace they mean your lab — enter your lab’s details into them.

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Fill in the profile

1

Open General Settings

Go to Settings › General Settings — “Clinic profile and basic info”. The card is headed General Information, “Your clinic’s basic information and regional preferences.”
2

Upload your logo

Under Clinic Branding, upload a Clinic Logo — “Used on prescriptions, invoices, and general clinic branding.” Use the file your letterhead uses, at a size that stays readable when printed small.
3

Enter the name people should see

Clinic Name is the name that appears on reports and invoices. Enter your registered lab name, not an abbreviation the bench uses.
4

Set the timezone

Timezone — “Used for scheduling and appointment reminders.” Set it to where the lab physically is. Get this wrong and collection slots, received times and every turnaround figure shift by hours.
5

Enter address, phone and email

Fill in Address, Phone Number and Email Address. Those three, plus the name, are what the checklist step checks for. Use a phone number and an inbox that are monitored during opening hours — a referrer chasing a critical result uses whatever is on the report.
6

Add the optional detail

Website and Clinic Description are optional. The description “may be shown on your public booking page”, so write it for a patient booking a collection slot, not for a regulator.
7

Save

Select Save Changes. The toast reads Clinic settings updated successfully.

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While you are in Settings

Two more settings shape how the lab runs, and both are worth setting now rather than after your first busy morning:
  • Settings › Lab Workflow — “Clinical, DOT/SAMHSA or intake-only mode”. This decides whether your sidebar carries DOT Testing or Lab Intake, and which forms the bench sees. See Lab intake mode.
  • Currency lives in your billing settings and defaults to NGN for a Diagnostics workspace. Every price, invoice and receipt follows it — see Currency.

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Check it worked

  • General Settings shows your saved values after a refresh.
  • A report produced from a completed test carries your lab name, logo, address and phone — see Produce and release a report.
  • The floating Setup checklist ticks Complete your lab profile.

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If something goes wrong

It needs the name, address, phone number and email all filled. An empty field, or one holding a placeholder like “TBC”, leaves it incomplete.
Reports are built when they are produced. Produce the report again after saving; documents generated earlier keep the details they were made with.
Upload a larger, square-ish version. A wide letterhead strip loses its edges when scaled into a report header.
That is the Timezone field. Set it to the lab’s own timezone and check a recent received time afterwards — see Turnaround time.
General settings are owner and manager territory. See Roles.