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The lab has three reporting surfaces, and they are constantly mistaken for each other. They answer different questions, sit at different addresses, and unlock on different plans.

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One definition of revenue

On both Lab Analytics and the report catalogue, revenue means money collected, on orders created in the range you picked. Not money invoiced. That distinction is the single most common reason two people quote different numbers for the same month. An order raised in March and paid in April counts in March, at the amount collected. An invoice raised and never paid counts as nothing. If you are reconciling against a billed figure, you are reconciling against a number this page does not report — see Billing and payments.

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Lab Analytics — the lab’s own dashboard

Headed Analytics, with the subtitle “Trends and mix across drug testing, lab and imaging. Revenue = collected on orders created in the range.” Pick a range — Last 30 days, Last 90 days or Last 180 days — and everything below follows it. Below the tiles: Collected revenue by day, Orders by day, Revenue by test and Revenue by referring doctor. The last of those is the one to read before renegotiating a commission — see Referral commissions. Lab Analytics needs the Business Lab plan; below it the page reads Advanced analytics is a Business feature.

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Analytics — the report catalogue

A catalogue of subject-specific reports. Each opens a workbench with a period select, optional scope tabs, tiles, charts and a data table with Export. A report you cannot see is missing for one of two reasons, and they have different fixes: the capability is not on your plan (Change your plan), or the permission is not on your account (Permissions). The deeper turnaround measure has its own dashboard as well — see Turnaround time.

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Executive — the owner summary

Headed Owner Summary (or All Sites, or the name of the site you have selected), with the subtitle “Today’s intake and the week at a glance — the same numbers as your morning digest email.” Below them: By site, Top tests this week and Top referring doctors. The site select reads All sites ({n}), and a collection centre is marked (center) so you can tell a draw station from a full laboratory. Executive needs the Professional Lab plan — below it the card reads Owner dashboard is a Professional feature. Two parts of the page have their own gates: By site needs multi-location reporting, and the reagent-risk tile needs the expiry-risk capability. Without the latter the tile falls back to a plain Reagent alerts count.

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Who can open these

A lab scientist cannot open Executive or Lab Analytics, and that is deliberate — bench roles get the bench, not the lab’s revenue. Management roles and the owner get both. Where a permission rather than a plan is missing, the screen degrades quietly to Analytics is hidden — Needs authorisation from your clinic owner or manager rather than erroring. See Roles.

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If the numbers look wrong

Almost always billed versus collected. These surfaces report collected money on orders created in the range. Compare against the payments figure, not the invoice total — see Billing and payments.
Work created in the range but paid later has not been collected yet. Widen the range, or check the Pending tab on Payments for money that was received but never matched to an invoice.
Orders are not being attributed to referrers at intake. The referrer has to be picked on the intake or order form — see Referring doctors.
It has no period. It is a snapshot of what is at risk as things stand now — see Reagents and consumables.
Either your lab runs a single site, or multi-location reporting is not on your plan — see Plans.
Correct, and intentional. Those screens are not offered to bench or imaging roles — see Roles.