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Some people only want one test or one scan and will never be your patient. Choose Walk-in instead of searching for a patient, record who they are, and the request goes to the bench like any other. A walk-in is not added to your patients — they do not appear in Patient Management, your patient counts or your patient limit, and they never receive reminders or marketing messages.

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Request a test or scan for a walk-in

1

Choose Walk-in

On the lab ordering form (Lab Reports) or the imaging ordering form (Imaging requests), the first card has a Patient / Walk-in switch. Select Walk-in.
2

Record who they are

Enter Full name, Sex and either Age (years) or Date of birth (optional). Phone (optional) is the only field you may leave empty. If you give a date of birth the age is worked out from it. There is no “unidentified” option: a result is a clinical record, and the report has to say who it is for.
3

Choose the tests and take payment

Add the tests or studies exactly as you would for a patient. Tick Collect Payment Now to take payment at the desk — walk-in requests are meant to be paid at the counter, so there is no pay-later list for them. Then select Create Lab Orders (or Create & Pay).
4

Hand over the slip

The receipt names the client and prints their number in the form Walk-in W-000123. Each clinic numbers its walk-ins from W-000001. That number is what the client quotes when they come back for the result.
Each walk-in request gets its own walk-in number. If the same person has a lab test and a scan on one visit, put the tests on one request where you can; if they register later, link each of their walk-in records to the one patient.

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Find a walk-in client

On Lab History and Radiology History there is a Walk-in clients tab beside By Patient and All Records. It lists one row per client — their number, name, sex and age, how many requests, the latest status, and what has been paid of what is due — with a search box for name, number or phone. Select Open for the client’s record: their details, every lab test and imaging order with its result, and its payment state. The list on Test Requests shows a walk-in’s request with the client’s name, their walk-in number in the ID column, and Walk-in client as the type. Results are entered, reported and downloaded exactly like any other request; the report carries the walk-in number where a patient’s report carries their patient ID.

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Take payment later

If a request was captured offline, or payment was skipped, open the client from Walk-in clients. Under Take payment, choose the payment method and select Record payment. Walk-in payments go through this panel and the order forms only; they do not appear in the pending payments list on Payments. When someone you tested at the counter registers as a patient, an owner or manager can attach their history to their record. Open the client, under Link to patient search for the patient and select them, then confirm Link to patient.
  • Their tests, scans and the payments for them move onto the patient’s record.
  • The walk-in record is kept, with who linked it and when.
  • It cannot be undone, and a client can be linked only once.

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Who can do this

Opening a walk-in’s record is recorded in the Audit log against the walk-in’s number, never their name.

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Check it worked

After you create the request, leave the form and open Lab History → Walk-in clients: the client should be there with their number. Search for them in Patients: they should not be.

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Common issues

It appears when you start a new request. On a request that already exists the card shows the client’s details instead.
One of the required fields is empty. Name, sex and age (or date of birth) are all needed; phone is not.
A walk-in has no patient record to send to, so a report cannot be sent securely. Download or print it, or link the client to a patient first.
The request is saved and waits as unpaid. Open the client under Walk-in clients and use Take payment.

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FAQ

Yes — choose Patient and use Select Patient. Walk-in is for people you do not want to register.
As long as any lab record: seven years. It is included in your data export under Walk-in Lab & Imaging Clients.
No. A Walk-in test in All Records is a registered patient tested without a visit or ward stay. A walk-in client is someone who was never registered.
Yes for the request: it is held on the device and sent when the connection returns, and the walk-in number is assigned then. Payment is never taken offline, so settle it under Take payment once you are back online.