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The Radiology Station is the imaging side’s control room. Imaging Requests is the queue you work; the station is where you see whether the department is keeping up — how much came in, what is stuck, how long it takes, and what needs a phone call rather than a report.

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What you’re looking at

Four counters sit across the top of the station, and they are the whole department in one line. Critical Findings is not a statistic to review at the end of the week. A critical finding is a phone call to the referrer, and the counter exists so nobody has to notice it by reading a report. Below the counters are four tabs: Modalities appears only when the imaging bridge is switched on for your workspace, which is a Professional Lab feature. Below that plan the tab is simply not there. The empty state. A diagnostic centre that has not yet raised an imaging request sees every counter at zero and each chart drawn empty rather than missing. Nothing is wrong — the station has nothing to measure yet. Raise a study on Imaging Requests and the counters move the same day.

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Reading the charts

Seven charts sit on the Analytics tab, and each answers a different question about the department. Turnaround time is the number a referring practice judges you by, and it is measured across the lab as a whole under Turnaround time.
A figure of zero and a figure that could not be calculated are different things, and the station distinguishes them. Where a number cannot be worked out for your role or period you will see a dash rather than a nought — do not read a dash as “nothing happened”.

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Work the queue from here

The station reports; it does not dispatch. Use its counters as a to-do list and act on the queue itself:
  • Critical Findings above zero → open Critical Findings on Imaging Requests, which filters the queue to exactly those studies, and ring the referrer.
  • Pending Tests climbing while Completed Tests flattens → you have a bench or machine problem, not a demand problem.
  • Turnaround Time rising → check Staff Performance for where the reporting load has landed.

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Who can do this

Role decides whether the station opens at all. Permission decides what you may do once it is open. Imaging and the bench are deliberately separate worlds. A Radiologist or Radiology Technician reaches the imaging screens and patient records and nothing else; a Lab Scientist does not reach imaging at all; a Receptionist reaches imaging requests but not the station. Access tiers — Own bench, Whole lab, All sites — decide how much of the lab a person sees; All sites is the only one that carries lab-wide reporting. Two behaviours surprise people:
  • Enforcement is opt-in, per person. A colleague never saved in the permissions sheet is unrestricted, and the sheet warns “Saving starts enforcing”.
  • A denied action is recorded; an allowed one is not. Hiding the station from somebody’s sidebar is a convenience, not a security boundary.
Where a figure is not yours to see, the card renders hidden or as a dash — never as a zero. See Roles and Permissions.

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Check it worked

  • The four counters carry numbers that match the queue on Imaging Requests for the same period.
  • Completed Tests rises within minutes of a radiographer finishing a study.
  • Critical Findings drops as flagged studies are dealt with.
  • Selecting Critical Findings on the queue returns exactly the studies the counter is counting.

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Common issues

The imaging bridge is a Professional Lab feature — the tab is hidden below that plan, and the page it leads to says Modality integration is a Professional feature. See Change your plan.
That tab is a placeholder and always has been. The working reporting screen is Radiology Reports in the sidebar — nothing is broken.
Every study flagged critical counts until it is dealt with. Work them from the Critical Findings button on Imaging Requests, which filters the queue to exactly those studies.
Turnaround runs from the time a study was ordered, not from when someone got to it. A study raised on Friday and acquired on Monday carries the weekend.
Someone whose work is attributed to another account, or who is not an imaging role, will not appear. Check their role rather than their output.
Those figures are permission-gated. A dash means “not yours to see”, not “nothing happened” — ask an owner or manager about View turnaround-time analytics.
You are on a bench role. Imaging and the bench are deliberately separate — ask an owner or manager if your role is wrong.

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FAQ

They are the same catalogue seen from the imaging side — the studies your centre offers and their prices. The commercial price a patient is invoiced comes from Tests and prices; the study definitions come from Add your tests and panels.
The station counts imaging studies only, over its own period. Lab analytics counts drug testing, lab and imaging together and reports money collected rather than volume. Different questions, different answers.
No. The referrer portal shows only the orders that doctor sent you and their released results — never your volumes, turnaround or staff performance. See Referring doctors and their portal.
It reads the queue each time you open it. Reopen the station, or move off the tab and back, to pull the latest figures after a busy hour.
Not from the station. The exportable versions of these figures are in the report catalogue under Reports and analytics, which has an Export on each report’s data table.