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This is the lab’s own trading dashboard: how much work came in over the last month or six, what mix it was, and which tests and referrers actually earned the money. The page says so itself — “Trends and mix across drug testing, lab and imaging. Revenue = collected on orders created in the range.”

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Three screens are called analytics. Here is which is which

Before you go any further: the lab has three reporting surfaces with confusingly similar names. People quote figures from one while looking at another, and the numbers never reconcile. Tell them apart by their address bar, which is unambiguous even when the heading is not. The awkward part is that this page’s own heading reads simply Analytics, the same word as the catalogue’s. The sidebar row and the address are what separate them.

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Revenue means one thing here

Revenue is money collected, on orders created in the range you picked. Not money invoiced. Both halves matter, and people trip on each of them:
  • Collected, not billed. An invoice raised and never paid counts as nothing. If you are reconciling against a billed total, you are reconciling against a figure this page does not report.
  • Orders created in the range. An order raised in March and paid in April counts in March, at the amount collected. Widening the range does not move it; it changes which orders are in scope.
That single definition is behind almost every “two people quote different revenue” argument in a lab. Settle it here and the rest of the page reads cleanly. The Payment mix table at the foot of the page shows Collected and Billed side by side, which is the quickest way to see the gap.

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What you’re looking at

A range select sits beside the heading and offers Last 30 days, Last 90 days and Last 180 days. Everything below follows it. Then four cards. Collected revenue by day and Orders by day are daily bars; hover one and the readout above the plot names the day and its figures, and until you do it prompts Hover a day for details. The orders chart is stacked by pipeline with a fixed colour for each — drug testing, lab and imaging keep the same colour whatever their rank, so the legend never means something different from one week to the next. Revenue by test and Revenue by referring doctor are ranked bars with the count and the amount alongside. The referrer card is the one to read before renegotiating a rate — see Referral commissions. The empty state. A range with nothing in it reads No orders in this range. on the revenue and test cards, and No attributed referrals in this range. on the referrer card. That last one persists for as long as nobody picks a referring doctor at intake, however busy the lab is.

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Read a range

1

Pick the range deliberately

Last 30 days shows you this month’s shape; Last 180 days shows you a trend. Comparing two months means reading the daily chart, not switching ranges — the tiles always total the whole range.
2

Read Orders against Collected revenue

Rising orders with flat revenue means either your mix has shifted to cheaper tests, or work is being invoiced and not collected. Avg collected per order tells you which.
3

Check the mix on Orders by day

The stacked bars show whether growth is coming from drug testing, lab or imaging. A pipeline flattening out is a business change, not a bench one.
4

Finish on Revenue by test and by referrer

These are the two lists a lab acts on: what to price properly, and who to look after. Anything that never appears here is either not attributed or not collected.

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Who can do this

A plan gate and a permission gate stack, and they look different on screen — one offers you an upgrade, the other quietly says the page is hidden. A lab scientist is denied this page, as they are denied the owner summary and referral commissions. That is deliberate: bench roles get the bench, not the lab’s revenue. A QC Officer holds View turnaround-time analytics for quality reporting but is review-only by design, and an Accessioning Clerk holds neither. Worth knowing about the permission itself: View turnaround-time analytics is the single grant behind turnaround, workload and backlog reporting across the lab — so granting it for one screen grants it for all of them. Two behaviours surprise people:
  • Enforcement is opt-in, per person. Someone never saved in the permissions sheet is unrestricted, and the sheet warns “Saving starts enforcing”.
  • A denied action is recorded; an allowed one is not. A figure you are not entitled to see is hidden or renders as a dash, never as a zero.
See Permissions and Roles.

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Check it worked

  • The range select shows the period you chose, and the daily charts start and end on the dates you expect.
  • Collected revenue agrees with the totals on Payments for the same orders.
  • Orders is at least as large as the count on the owner summary for a day inside the range.
  • Revenue by referring doctor lists the practices you know are sending you work.

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Common issues

The dashboard is included from the Business Lab plan, and View plans on that card takes you to the ladder — see Change your plan.
That is the permission gate, not the plan. Ask an owner or manager for View turnaround-time analytics — see Permissions.
Almost always billed against collected. This page reports collected money on orders created in the range. Compare the two columns on the Payment mix table to see the gap.
Work created in the range but paid afterwards has not been collected yet. Check what is still owed on the Pending tab of Payments.
Orders are not being attributed to a referrer at intake, and attribution cannot be added afterwards from here — see Referring doctors.
There were no orders in the range, so there is nothing to average. The page shows a dash rather than inventing a zero.
They are probably on the report catalogue at /u/clinic/analytics, which is a different surface with different filters — see Reports and analytics.

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FAQ

No — the range is thirty, ninety or a hundred and eighty days back from today. For an arbitrary period, use the report catalogue, where each report carries its own period picker and an Export.
Yes. All three pipelines are counted together in the tiles and separated by colour in Orders by day. The patient count covers lab and imaging.
Someone who had been seen by your lab before the order in this range. New against returning is the quickest read of whether growth is coming from new demand or repeat work.
They agree, but they answer different questions — the summary is today and this week, this page is the whole range. Comparing a single day against a 30-day total is the usual reason they look inconsistent.
Not from this page. Exports live in the report catalogue — see Reports and analytics.