This screen is shared across every edition, so its fields are still labelled Clinic Name, Clinic Logo, Clinic Branding and Clinic Description even on a Diagnostics workspace. Nothing is wrong — read “Clinic” as your lab.
What this tab controls
The card is headed General Information — “Your clinic’s basic information and regional preferences.”
Every field here is owner-only. A manager or an accountant sees the values filled in, the fields greyed out, and no Save Changes button.
Set it up
1
Open General Settings
From the sidebar footer select Settings, then Profile → General Settings. It is the tab you land on by default.
2
Upload your logo
Under Clinic Branding, select the Clinic Logo uploader and choose a square image. This is the mark that heads a released report, so use a clean, high-resolution version.
3
Enter the lab's name
Type over Clinic Name if it is wrong. Use the name you want a referring clinician and a patient to see on a report.
4
Choose the timezone
Open Timezone and start typing your city. Choose the zone the bench actually works in, not a head office elsewhere.
5
Fill in address, phone and email
Address, Phone Number and Email Address are what print on documents and what a referrer uses to reach you about a result.
6
Save Changes
Select Save Changes. You get “Clinic settings updated successfully”. If nothing happens, look for red text under Email Address (“Please enter a valid email address.”) or Website (“Please enter a valid URL.”).
What changes once you save
Three things that do not happen:
- Nothing already released is re-stamped. A report PDF a referrer already holds keeps the old name, logo and address. Only documents generated after the save carry the new details.
- Recorded times do not move. Changing the timezone changes how times are displayed and grouped from now on; it does not rewrite when a sample was accessioned.
- Reference-lab report branding is separate. If you run in Reference Lab — Intake to Report Only mode, that mode’s own Lab Report Branding card sits on Lab workflow, not here.
Check it worked
Reload the tab — your values should still be there. Then download any report PDF and check the letterhead carries the new name, logo, address and phone. Finally open your turnaround figures and confirm today’s work is grouped under today, not yesterday.Common issues
Save does nothing and the form stays open
Save does nothing and the form stays open
A field failed validation. Clinic Name needs at least two characters, Email Address must be a real address, and Website must be a full URL starting
https://. The message sits under the offending field.Turnaround times look an hour or more out
Turnaround times look an hour or more out
The Timezone is wrong, or was left on UTC. Set it to the zone the bench works in and reload. Recorded times are not moved — they are displayed and grouped correctly from now on.
The logo uploaded but is not on my reports
The logo uploaded but is not on my reports
Only reports generated after the upload carry it. Re-download the report rather than reopening a copy you saved earlier.
My reference-lab reports carry different branding
My reference-lab reports carry different branding
They use the Lab Report Branding card, which appears on the Lab Workflow tab in reference-lab mode. Set both.
Someone else changed a field while I had the tab open
Someone else changed a field while I had the tab open
This tab refreshes itself when the settings change. If your typing is replaced mid-edit, a colleague saved at the same time — re-enter your change and save.