This is not the Turnaround Time chart on the Lab Station Analytics tab. That one is a simple view of performance against a 24-hour target. The dashboard on this page is the real measure — medians, 90th percentiles, per-stage breakdowns and rankings.
What the page shows
At the top are a range select — Last 7 days, Last 30 days, Last 90 days — and Refresh. Everything below reflects the range you pick.The three pipeline tiles
One tile each for Drug Testing, Laboratory and Imaging. Each leads with the median, then:
Read the p90 before the median. The median tells you what a normal day looks like; the p90 tells you what your slowest tenth is doing, and that is what generates the phone calls.
Drug-testing stage medians
The Drug-testing stage medians card splits the pipeline into Order → received, Received → screened and Screened → report, so a slow total can be traced to a stage. A long “order → received” is a courier or collection problem, not a bench one — no amount of bench speed fixes it.The three rankings
By test, By scientist and By site are ranked tables with an inline magnitude bar, so the outliers are visible without reading numbers. Durations are written at the scale that suits them: minutes under an hour, hours under two days, then days. Treat By scientist as a workload signal, not a scoreboard. A scientist holding the confirmations will always look slower than one running screens.The same numbers elsewhere
Turnaround also appears as a Turnaround Time report in the Analytics report catalogue, with Laboratory and Radiology scopes. It is the same measure over the same records — if the two disagree, check that the date range and scope match before reporting a discrepancy. See Lab analytics.If you cannot see it
Two different gates, with two different fixes.- Plan. The dashboard is a Professional Lab feature and appears locked on Starter Lab, alongside the other Professional capabilities — quality control, analyzer integration and the owner dashboard. See Change your plan.
- Permission. On a plan that includes it, someone without the analytics grant sees Turnaround analytics is hidden — Needs authorisation from your clinic owner or manager. An owner or manager grants “view turnaround-time analytics” — see Permissions.
If the numbers look wrong
Everything reads faster than it feels
Everything reads faster than it feels
Turnaround is measured from the request, and for drug testing from the received time entered at accessioning. A specimen accessioned late in the day but stamped with the time it actually arrived measures honestly — one accessioned with the keyboard time does not. See Accession an incoming specimen.
A tile shows a median but no pending count
A tile shows a median but no pending count
Nothing is open in that pipeline for the range. A lab that runs no imaging will see the Imaging tile stay empty — see Imaging requests.
A test ranks badly on a handful of results
A test ranks badly on a handful of results
Small samples move medians a long way. Widen the range to Last 90 days before acting on a ranking.
Drug testing shows nothing at all
Drug testing shows nothing at all
You are not running regulated collections, so that pipeline has no records. See DOT testing.
The oldest-pending age keeps climbing
The oldest-pending age keeps climbing
Something is stuck rather than slow. Filter the queue by status and find it — see Work the bench queue.