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Imaging Requests is the working list of every study your diagnostic centre has been asked for — what is booked, what is on the machine, what is waiting on a radiologist. This page covers raising a request and reading the queue.

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What you’re looking at

Three counters sit across the top: Below them, three priority buttons carry their own counts and filter the list when you select them: Critical Findings, Pending Reports and Urgent Studies. On a busy morning those three are the whole triage — work Critical Findings first, always. Narrow the list further with the search box — “Search studies, patients, or findings…” — and the All statuses, All urgencies and All modalities filters. Toggle columns hides the columns you do not use, per person. The empty state. A centre with nothing ordered yet sees all three counters at zero and an empty table. If you know studies exist and the table is still empty, a filter or a priority button is still selected — clear the search box and set the three filters back to All.

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Raise a request

1

Start the order

Select Create Report on the Imaging Requests toolbar. The order sheet opens.
2

Choose the patient

Under Select Patient, search by name, ID, phone or email. The patient must already be registered — see Patients.
3

Add the studies

Use Add New Study to put each study on the order — the picker is headed Choose an imaging study to order. Everything offered comes from your test catalogue, so a missing study is a catalogue gap rather than a permissions problem. See Add your tests and panels.Studies you add appear under Studies Ordered with the Order Summary beside them. An order with nothing on it is refused with Please add at least one radiology study to the order.
4

Record why the study is being done

Fill in Clinical Indication (“Reason for ordering this study…”), Clinical History (“Relevant medical history…”) and Body Part (“e.g., Left knee, Chest”). The reporting radiologist reads these before they read the images; a study with no indication gets a weaker report.
5

Set the urgency

Choose Routine, Urgent or STAT (Emergency). STAT puts the study in front of the Urgent Studies count, so keep it meaning something.
6

Attribute the referral

Referring Doctor / Facility credits the work to a referrer and feeds referral reporting and any commission you pay. Leave it as No referrer for a walk-in. Nothing is attributed retrospectively — see Referring doctors and their portal.
7

Add anything the radiographer needs

Special Instructions (“Any special requirements…”) carries mobility needs, contrast allergies, sedation, an interpreter — anything the person at the machine has to know before the patient arrives.
8

Save the order

Save. The toast reads Radiology orders created successfully and the studies appear on the queue as Pending.

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Capturing an order offline

Order capture keeps working when the connection drops. If it does, you get Connection dropped — imaging order queued and then Imaging order saved offline; the order replays as soon as the device is back online. Reporting, result entry and payment never happen offline — capture goes offline, completion does not. See Working offline.

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Who can do this

Role decides whether Imaging Requests opens. Permission decides what you may do once it is open. The radiology module has its own role check on top of the route rules, and a Receptionist does not pass it. Reaching the address is not enough: the module admits Radiologist, Radiology Technician, Doctor, Manager and Owner, and everyone else gets You don’t have permission to access the radiology module. Please contact your clinic administrator. — including a receptionist whose route list does include radiology. If your front desk needs to raise imaging requests, that is a job-title question, not a permission you can grant. A Radiology Technician is admitted to the queue but is not a reporter — writing and submitting findings is Radiologist, Doctor or Owner. A Lab Scientist does not reach imaging at all. Two behaviours surprise people:
  • Enforcement is opt-in, per person. Somebody never saved in the permissions sheet is unrestricted; the sheet warns “Saving starts enforcing”.
  • A denied action is recorded; an allowed one is not. The counters a person may not see render hidden or as a dash, never as a zero.
See Roles and Permissions.

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Check it worked

  • The study appears on Imaging Requests as Pending, with the patient, modality and urgency you set.
  • Total Studies has gone up by one.
  • A STAT or Urgent study is counted under Urgent Studies.
  • The study is visible on the radiology station for the radiographer to work.

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Common issues

You are in view-only mode — the message is You are not authorized to submit radiology orders. Ask an owner or manager about your role.
It is not in your catalogue yet. Add it there and it becomes orderable everywhere — see Add your tests and panels.
Search by phone or patient ID rather than name — a spelling difference is the usual cause. If they genuinely are not there, register them on Patients first.
An order needs at least one study and a patient. Add a study with Add New Study, check the patient is chosen, then retry.
Clear the search box and set the filters back to All statuses, All urgencies and All modalities. A priority button left selected also filters the list.
Attribution happens on the order form and is not applied afterwards. The order stays uncredited, so it will not appear on that doctor’s commission statement — see Referral commissions.

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FAQ

No. A referrer’s portal shows only the orders that name them, and only after the result is released. They never see another doctor’s work, your volumes or your prices.
Both raise the study in the Urgent Studies count; STAT (Emergency) is the top of that. Neither changes what a machine does — they change what a human picks up next, so a lab that marks everything STAT has marked nothing.
Yes. Leave Referring Doctor / Facility as No referrer for a walk-in. The order runs normally; it simply is not credited to anybody.
No. Ordering and billing are separate. Raise the invoice from Billing and record what you collect on Payments.
Not through a public booking page — a lab does not get the booking-page designer. Book them into a slot yourself on Appointments.