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Imaging Requests is the working list of every study your diagnostic centre has been asked for — what is booked, what is on the machine, what is waiting on a radiologist. This page covers raising a request and reading the queue.

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Read the queue

Three counters sit across the top: Below them, three priority buttons carry their own counts and filter the list when you select them: Critical Findings, Pending Reports and Urgent Studies. On a busy morning those three are the whole triage — work Critical Findings first, always. Narrow the list further with the search box — “Search studies, patients, or findings…” — and the All statuses, All urgencies and All modalities filters. Toggle columns hides the columns you do not use, per person. Statuses you will see on rows are Pending, Scheduled, In Progress, Completed, Reported and cancelled; urgencies are Routine, Urgent and STAT.

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Raise a request

1

Start the order

Select Create Report on the Imaging Requests toolbar. The order sheet opens.
2

Choose the patient

Under Select Patient, search by name, ID, phone or email. The patient must already be registered — see Register your first patient.
3

Add the studies

Use Add New Study to put each study on the order — the picker is headed Choose an imaging study to order. Everything offered comes from your test catalogue, so a missing study is a catalogue gap rather than a permissions problem. See Add your tests and panels.Studies you add appear under Studies Ordered with the Order Summary beside them. An order with nothing on it is refused with Please add at least one radiology study to the order.
4

Record why the study is being done

Fill in Clinical Indication (“Reason for ordering this study…”), Clinical History (“Relevant medical history…”) and Body Part (“e.g., Left knee, Chest”). The reporting radiologist reads these before they read the images; a study with no indication gets a weaker report.
5

Set the urgency

Choose Routine, Urgent or STAT (Emergency). STAT puts the study in front of the Urgent Studies count, so keep it meaning something.
6

Attribute the referral

Referring Doctor / Facility credits the work to a referrer and feeds referral reporting. Leave it as No referrer for a walk-in. See Referring clinics.
7

Add anything the radiographer needs

Special Instructions (“Any special requirements…”) carries mobility needs, contrast allergies, sedation, an interpreter — anything the person at the machine has to know before the patient arrives.
8

Save the order

Save. The toast reads Radiology orders created successfully and the studies appear on the queue as Pending.

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Capturing an order offline

Order capture keeps working when the connection drops. If it does, you get Connection dropped — imaging order queued and then Imaging order saved offline; the order replays as soon as the device is back online. Reporting, result entry and payment never happen offline. See Working offline.

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If your access is view-only

Staff without reporting access get the queue in view-only mode — they can see studies and track progress but cannot raise or report them. Attempting to submit returns You are not authorized to submit radiology orders. That is role enforcement, not a fault: a radiologist reaches only the imaging screens, and a lab scientist does not reach them at all. See Roles.

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Check it worked

  • The study appears on Imaging Requests as Pending, with the patient, modality and urgency you set.
  • Total Studies has gone up by one.
  • A STAT or Urgent study is counted under Urgent Studies.
  • The study is visible on the radiology station for the radiographer to work.

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If something goes wrong

You are in view-only mode — the message is You are not authorized to submit radiology orders. Ask an owner or manager about your role.
It is not in your catalogue yet. Add it there and it becomes orderable everywhere — see Add your tests and panels.
Search by phone or patient ID rather than name — a spelling difference is the usual cause. If they genuinely are not there, register them first.
An order needs at least one study — Please add at least one radiology study to the order. — and a patient. Check both before retrying.
Clear the search box and set the filters back to All statuses, All urgencies and All modalities. A priority button left selected also filters the list.