The six tiles
The last two count your client list: how many you have in total, and how many joined this month.
Every tile is a link. Selecting one takes you to the report that explains it, so a figure you do not believe is never more than one select from its workings.
The count of people is labelled Patients here, and its report is called Patients, even though the rest of your workspace says Clients. It is the same list either way.
Em dash, not zero
Tiles show an em dash while the page is loading and only ever show a number once the figure has arrived. A zero on this screen is a real zero, not a query that failed. Treat the two differently — the whole point of the distinction is that you can trust a figure the moment you can see it.The Reports list
Below the tiles, Reports lists every report available to your practice, each with a one-line description of what it covers. It is the same set as the Analytics page and it is filtered the same way — by your plan, the modules you use and your own permissions. See Reports and analytics for what each report covers.What this page is not
The executive dashboard is aggregates only. There is no client name, no clinical detail and nothing to act on here — it exists to tell you where to look, and then to hand you off to a report. For anything you need to do, go to the module: Appointments for today’s diary, Billing for money owed.If something goes wrong
The executive overview could not be loaded.
The executive overview could not be loaded.
A temporary read failure. Reload the page. If it persists, note the time — support can match it against your audit log.
A tile has been showing an em dash for a while
A tile has been showing an em dash for a while
The figure has not arrived. Reload rather than assuming a zero; the dash exists precisely so an unknown is never mistaken for none.
A report I expected is not in the list
A report I expected is not in the list
Reports follow your plan, the modules you use and your permissions. See Reports and analytics, which lists exactly what a practice gets.
Collected this month does not match my bank
Collected this month does not match my bank
It counts payments recorded in ClinikEHR, not settlements into your account. Open the Revenue report and compare its Payments scope against your provider’s payouts.