What this tab controls
Every switch saves on its own, straight away. There is no Save button.
The System switch is drawn but disabled, and the line under the card says why: “System notifications cannot be disabled as they contain important updates about your clinic.” The category list also adapts to your edition, so you only see categories your practice can produce.
Set it up
1
Open Notifications
From the sidebar footer select Settings, then Practice notifications → Notifications.
2
Decide on email as a whole
Leave Email notifications on unless you want to pause practice email entirely. Turning it off confirms with “All non-essential clinic emails are paused. Receipts, security, and billing alerts still send.”
3
Mute the categories you don't act on
Flip any category switch off. You get “Notifications muted” and the name of what you turned off — for example “Appointment notifications turned off.”
4
Deal with the two extras
Achievement emails and Daily operational digests sit below the categories, separated by a line. The digests are a morning summary for the owner; turn them off if nobody reads them.
What changes once you save
There is no save — each switch takes effect as you flip it, and the confirmation toast tells you it landed.
This store governs email directed at the practice. It is not the same thing as your own account settings, and it is not the same thing as what a client has asked for. If you are trying to stop a specific message, work out which store owns it first:
So a client complaining about reminders is fixed on their record, not here; an owner tired of milestone emails turns off Achievement emails here.
Check it worked
Flip a switch and watch for the confirmation — “Notifications muted” or “Notifications enabled”, naming the category. Reload the tab; the switch should hold its new position. Then trigger something in that category (book a test appointment, say) and confirm nothing arrives in the practice inbox and nothing appears under the bell.Common issues
The System switch will not move
The System switch will not move
It is deliberately fixed on. System notices carry service and maintenance information every practice needs, so there is no way to mute them.
I turned everything off and email still arrives
I turned everything off and email still arrives
Essential email is out of scope for these switches. Receipts, security alerts, password resets and billing alerts always send. If what you are getting is an appointment reminder to a client, that is set on the client’s record, not here.
A category I was told about isn't in my list
A category I was told about isn't in my list
The list adapts to your edition and only offers categories your practice can produce. A missing switch means that category never fires for you.
"Failed to update preferences"
"Failed to update preferences"
The switch snaps back to where it was and nothing was saved. Check your connection and flip it again.
A colleague still gets emails I muted
A colleague still gets emails I muted
Muting here stops practice-directed email. Email addressed to them as a person — account and security notices, marketing — is governed by their own account notifications.