Skip to main content
Step 4 of the setup checklist. A service is a bookable thing you do — an appointment, a procedure, a therapy session — with a price and a duration. Your booking page lists them, your appointment sheet prices from them, and your invoices bill from them, so this is worth doing before publishing the booking page.

​
The fast way — a starter set

The Add your first service card on Get Started has a second action under the main button: Use a starter set.
1

Open the dialog

Select Use a starter set. The dialog reads “Pick a specialty and we’ll pre-fill your services catalogue. Edit anything afterwards from the Services page.”
2

Pick a specialty

Four sets: General Practice, Behavioural Health, Pediatrics and Dental. Selecting one shows a What you’ll get preview listing the first few services and their prices, plus how many services and categories the set contains.
3

Apply it

Select Apply starter set (the button reads Applying…). You then get a confirmation — “{Specialty} starter set applied” — with Done and Review services.
A starter set is a starting point, not a commitment. Its prices are generic placeholders — open Review services and set your own before anyone books from your public page.

​
The manual way — one service at a time

1

Open the services list

Go to Settings › Appointment Services — “Manage services available for appointment booking”. Select Add Service, which opens the Add New Service form.
2

Fill in Basic Information

Service Name and Category are required. Sub-category (Optional), Procedure Code (Optional) and Description (Optional) are not.
3

Set the price and duration

Under Pricing & Duration, Price is labelled with your clinic’s own currency — Price (USD), Price (NGN) and so on, taken from Settings › Billing. Duration (minutes) is required and accepts 1 to 480; the preset buttons cover 15m to 120m.
4

Choose where it can happen

Available Venues is required — tick at least one of In-Person, Telemedicine, Home Visit or Mobile Clinic. This is what decides whether the service can be booked as a video visit.
5

Set the switches

Active Service (“Enable/disable this service for booking”) controls whether the service can be booked at all — leave it on. Requires Preparation reveals a Preparation Instructions box for fasting, arrival times and similar.
6

Choose who can deliver it

Under Providers, tick the staff who may perform this service. “Leave all unchecked to offer it with any available provider” — which is what you want unless the service is genuinely restricted, because an empty list of ticked providers plus a restriction is what produces “No provider configured for this service” at booking time.
7

Save it

Select Create Service. The toast reads Service created successfully and the service appears in the list.

​
Check it worked

  • The service is listed under Appointment Services and searchable there.
  • It appears in the Select clinic service picker on the appointment sheet, with its price filled in as the Fee.
  • The Get Started checklist ticks Add your first service.

​
If something goes wrong

There are none on the service form. Appointment colour is set per appointment on the booking sheet, and deposits are set on the booking page under Payment Settings — see Publish your booking page.
“If this service is being used by any appointments, you will not be able to delete it. Consider deactivating it instead.” Turn Active Service off — it disappears from booking without breaking the appointments and invoices that already reference it.
Creating a service does not publish it. Open Settings › Booking Page Designer › Services and select Add to Page on the ones you want public.
They are placeholders in your clinic’s currency. Edit each service’s Price from the services list — the starter set only saves you the typing, not the pricing decision.
Applying again adds the services again. Delete or deactivate the duplicates from the services list.
Ongoing catalogue management, including how services drive invoicing, is in Services.