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Achievements is a record of what your practice has set up and used, expressed as badges, points and a tier. It changes nothing about how the product works — no feature is unlocked by a badge — so treat it as a progress marker, not a requirement.

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What you’re looking at

At the top, the tier card reads Your clinic tier next to a medal, with your totals under it: “{points} points · {earned}/{total} badges”. Below that is a progress bar towards the next tier, labelled “{n} points to {Tier}”, and a “{Tier} perks” list saying what that tier carries. Under the card is the badge gallery, grouped by track — the badges for setting up your practice sit together, the ones for seeing clients sit together, and you can tell at a glance which part of the product you have barely touched. There is a referral card too, ”🤝 Climb faster — refer a colleague”, with a Refer a colleague button. A brand-new practice sees the full gallery with almost nothing earned and a tier bar at the start of its range. Nothing is missing — an unearned badge is shown, not hidden, because the gallery doubles as a list of what the product can do. Once you reach the top, the card stops counting and reads ”🌟 Top tier reached — you’re a Luminary!”.

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How points accrue

Points come from doing ordinary work: completing setup, seeing clients, keeping records, taking payments. There is nothing to claim and nothing to submit — a badge is earned when the underlying thing has happened, and the page reflects that the next time you open it. The one exception is the referral card. Each successful referral earns +200 points, and a referral counts once the colleague has accepted and created their own workspace. The “{Tier} perks” list is the honest answer to “what do I get”. Perks are recognition and small platform benefits — they never change your plan, your limits or your billing. If you want more of the product, that is Change your plan, not a higher tier.
The referral card appears on solo and team plans. Enterprise workspaces do not get it, which is why this page lives in the Solo & Team section rather than being shared with hospitals.

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Turn the achievement emails off

Milestone badges and tier-ups can send email. That is one switch, not a per-badge setting.
1

Open your notification settings

Go to Settings → Notifications.
2

Turn off Achievement emails

The switch is described as “Milestone badges, tier-ups, and your clinic’s trophy case”. Turning it off stops the mail; the page keeps working exactly as before.
3

Do it in each workspace

Each workspace carries its own switches, so a second practice you belong to keeps mailing you until you turn it off there as well.
Achievement email is one of the categories under the workspace’s master email switch, so turning that master switch off stops it too, along with everything else non-essential. See Notification settings.

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Who can do this

  • Enforcement is opt-in, per person. Someone never saved in the permissions sheet is unrestricted, and the permissions sheet warns “Saving starts enforcing”.
  • A denied action is recorded; an allowed one is not. Hiding Achievements from a sidebar tidies the rail; it is not a security boundary.
Badges describe the practice, not the person — there is no per-staff scoreboard, and no figure on this page is gated to a role. See Staff permissions.

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Check it worked

  • The points total and the “{earned}/{total} badges” line agree with the gallery below them.
  • After finishing a setup step, reload the page — the matching badge is filled in.
  • After switching Achievement emails off, the next milestone produces a badge on the page and no email.

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Common issues

Badges follow recorded activity, not memory. Reload the page; if the work was genuinely done and the badge is still absent after a day, contact support with the badge name.
A tier changes only when you cross its threshold. The progress line tells you how far off you are: “{n} points to {Tier}”.
The +200 points land on a successful referral — the colleague has to accept and create a workspace. An invitation sent but not taken up does not score.
Referrals are a solo and team feature. Enterprise workspaces do not show the card.
Check you changed it in Settings → Notifications for this workspace. Each workspace is switched separately.

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FAQ

No. Nothing on this page changes your plan, your seat count, your credits or your invoice. It is recognition only.
No. Points accumulate; a tier you have reached stays reached.
There is no switch for the page itself. Turning off achievement email stops the notifications, which is what most people actually want.
No. Badges, points and tiers are internal to your workspace. Nothing appears on your booking page, your invoices or the client portal.
Nothing. Your records, money and reports are unaffected by whether you ever open it.