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A partner you’ve connected to — for example a health plan that also runs pharmacies — can send you a request for medicines for one of its enrollees, once that person is linked as your own customer. You decide what happens to every request; nothing is prepared or set aside until you say so, and no price ever appears on a request or moves through it. Dispensing always happens at your own till, the same way as any other sale.

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What you can do with a request

A request the partner doesn’t hear back on by its needed-by date expires on its own — nothing is sent to anyone when that happens.

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Money never moves through a request

A request never carries a price, and accepting one never charges anyone. Payment happens the normal way, at your till, when the sale is completed — the request is simply linked to that sale afterward so you and the partner both know it was fulfilled.

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Matching a line to your catalogue

Most lines arrive with a code your system can already match automatically. When one doesn’t match — or matches more than one item — you’ll see Not found in your catalogue, and you can match or substitute it by hand when you decide on the request. This never guesses on your behalf.

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While you’re offline

Requests can’t be accepted, declined, or updated while your connection is down — you’ll see your last-known list, clearly marked, until you’re back online. If you start a sale from a ready request while offline, the sale itself is captured the same way any offline sale is, and it links back to the request automatically once your till reconnects.