Getting in, and who can
Settings sits at the bottom of the sidebar, in the footer. Opening it needs one of three roles: owner, manager or accountant. Anyone else gets a single line instead of the screen — “You don’t have permission to access the settings module. Please contact your clinic administrator.” A cashier cannot open Settings at all, which is deliberate: nobody working a till should be able to change your tax rate mid-shift. On a desktop you get a left rail headed Pharmacy Settings, with the strapline “Configure your professional workspace”. On a phone that rail collapses into a single dropdown at the top. The tabs are identical either way.Getting in is not the same as being able to change everything
Several controls are owner-only, and they are the ones that touch money and identity:
A manager or accountant sees these with their current values and no save button. Most of them give no message explaining why, so if a field refuses an edit in silence, this table is the reason.
A tab you were sent to is not there
Settings links carry a?tab= on the end, and a tab this edition does not include silently falls back to General Settings rather than showing an error. A link that lands you on General Settings when you expected something else is almost never broken — it is telling you that tab does not exist for a pharmacy.
The three sections
A pharmacy has far fewer settings than a clinic does, and that is the point: three sections, ten tabs, nothing about appointments or wards.
Two notes on that table. Inventory (“Alerts, dispensing rules & reset”) appears when the Inventory area is switched on — for a retail pharmacy it always is. And there is no AUTOMATION & AI section and no CUSTOMER EXPERIENCE section for a pharmacy: every tab that would fill them belongs to the clinical editions, so the sidebar drops the heading rather than showing an empty band.
Open a tab
General settings
Name, logo, address, contact details and the timezone that decides your trading day.
Staff and teams
The staff list, the five-step invite wizard, the four pharmacy roles, and why seats cost nothing.
Inventory settings
Expiry horizons, selling without stock, expiry dates on delivery, and the danger zone.
Notifications
The master email switch and the categories your pharmacy receives.
Billing and plans
Currency, tax rate, flat fees and free-clinic mode — all owner-only.
Online payments
Connect Stripe or Paystack so customers can pay you by card.
Payment details
Bank accounts and other channels, printed on invoices while a balance is due.
Loyalty program
Spend-based rewards that apply themselves at the till, plus four customer alerts.
Security
Require two-factor across the pharmacy, and read the bypass alerts.
Data export
Take a copy of your own data as CSV or ZIP, before you need it.
Looking for a tab that isn’t here?
People go hunting for these because a colleague on a different edition described them. They are not hidden and they are not broken — they do not exist for a pharmacy.
One tab runs the other way. Loyalty Program exists only for the Pharmacy edition — a colleague running a clinic genuinely cannot see the tab you are describing to them, whatever their plan.
To compare what each edition and plan includes, see Plans and editions.