This screen is shared across every edition, so its fields are still labelled Clinic Name, Clinic Logo, Clinic Branding and Clinic Description even though everything around them says pharmacy. Nothing is wrong — look for the word “Clinic” and read it as your pharmacy.
What this tab controls
The card is headed General Information — “Your clinic’s basic information and regional preferences.”
Every field here is owner-only. A manager or an accountant opens the same tab, sees the values filled in, finds the fields greyed out, and gets no Save Changes button at all.
Set it up
1
Open General Settings
From the sidebar footer select Settings, then Profile → General Settings. It is the tab you land on by default.
2
Upload your logo
Under Clinic Branding, select the Clinic Logo uploader and choose a square image. Keep it simple and high-contrast — a thermal printer prints in black dots only, so a pale or detailed logo comes out as a grey smudge on an 80mm receipt.
3
Enter the trading name
Type over Clinic Name if it is wrong. This is the name a customer reads at the top of their receipt, so use the name on your shopfront.
4
Choose the timezone
Open Timezone and start typing your city — the list is searchable. Choose the zone the counter actually works in, not a head office elsewhere.
5
Fill in address, phone and email
Address, Phone Number and Email Address are the three that print on documents you send out. Use an email address you are happy for a customer or a supplier to reply to.
6
Save Changes
Select Save Changes. You get “Clinic settings updated successfully”. If nothing happens, look for red text under Email Address (“Please enter a valid email address.”) or Website (“Please enter a valid URL.”).
What changes once you save
Three things people expect to happen and which do not:
- Nothing already issued is re-stamped. A receipt that has printed and an invoice PDF that has gone out keep the old name, logo and address. Only documents produced after the save carry the new details.
- Recorded sale times do not move. Changing the timezone changes how times are displayed and which day they group into from now on; it does not rewrite what has already been banked.
- Your currency is not here. That lives on Billing and plans, and it is a separate decision.
Check it worked
Reload the tab — your values should still be there. Then ring up a small test sale and print the receipt: the header should carry the new name and logo. Finally open Sales and confirm today’s takings are bucketed under today’s date and not yesterday’s.Common issues
Save does nothing and the form stays open
Save does nothing and the form stays open
A field failed validation. Clinic Name needs at least two characters, Email Address must be a real address, and Website must be a full URL starting
https://. The message sits directly under the offending field.Yesterday's late sales are showing on today's takings
Yesterday's late sales are showing on today's takings
The Timezone is wrong, or was left on UTC. Set it to the zone the counter works in, then reload. Past figures regroup as soon as the correct zone is applied.
The logo uploaded but receipts still print the old one
The logo uploaded but receipts still print the old one
Only receipts printed after the upload carry it. Re-print the receipt rather than re-opening a saved copy, and on a desktop till reload the page once.
The logo prints as a grey block on the thermal printer
The logo prints as a grey block on the thermal printer
Thermal heads print black dots, not shades. Replace it with a bold, high-contrast version. See Thermal receipt printers.
Someone else changed a field while I had the tab open
Someone else changed a field while I had the tab open
This tab refreshes itself when the settings change. If your typing is replaced mid-edit, a colleague saved at the same time — re-enter your change and save again.