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If a customer or an institutional buyer needs to transfer money to you rather than tap a card, this is where you write down how. Whatever you enter here can be printed on the invoice itself, so nobody has to phone and ask for your account number.

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What this tab controls

The card is headed Payment Details — “How patients can pay you — bank transfer, Cash App, Venmo, PayPal and more. Each entry has its own toggle for showing on invoice PDFs and invoice emails while a balance is due.” Only the owner can add, edit, delete or toggle. Everyone else sees the entries and the line “Only the clinic owner can change payment details.”

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Add a channel

1

Select Add payment details

The sheet opens with the warning that matters: “These appear exactly as entered, so double-check account numbers.”
2

Choose the Type

Pick the kind of channel. The Fields below reseed with suggestions for it — as long as you have not typed anything yet.
3

Give it a display name

Optional, but worth it. “GTBank Business Account” tells a customer which of your accounts they are looking at.
4

Fill in the fields

Each row is a Label (for example “Account number”) and a Value. Select Add field for another row, or use the suggestion chips on a bank type. Empty values are dropped when you save — at least one field must have a value.
5

Decide whether it prints

Leave Show on invoices on to have it appear on documents, or switch it off to keep it recorded but private.
6

Save

Select Add payment details. You get “Payment details added”.

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What changes once you save

A paid invoice stops showing them. That is deliberate — once there is nothing to pay, printing your account number only invites a second payment. Nothing already sent changes. An invoice PDF a customer already has keeps the details it was made with. Re-download the invoice rather than reopening a saved copy. These details are typed, not verified. Nobody checks the account number against a bank, and it prints exactly as entered — a transposed digit sends a customer’s money somewhere else. Read it back before saving. For a retail pharmacy this earns its keep in two places: account customers who settle monthly rather than at the counter, and institutional buyers — a clinic, a school, an employer — whose finance office pays by transfer against an invoice. Neither of them is standing at your till when they need your account number.
This is not the same as Online payments. That connects a card processor which takes money automatically; this simply prints instructions on a document. Many pharmacies use both.

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Check it worked

Raise a test invoice for a customer with a balance outstanding, download the PDF, and check the details appear correctly and in full. Then record a payment against it, re-download, and confirm they have dropped off.

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Common issues

You are not the owner. The tab shows “Only the clinic owner can change payment details.”
“Add at least one field with a value — that’s what the patient will see.” A label with no value beside it is dropped, so an entry made only of labels saves nothing.
Three things to check: Show on invoices is on for that entry; the invoice still has a balance outstanding; and the PDF was generated after you saved. Re-download it.
Changing the type reseeds the suggested fields, but only while every value is still empty. Once you have typed something, your entries are kept.
There is a cap on fields per entry and on the number of entries. Remove one you do not need, or record the extra channel as its own entry.
Deleting is confirmed first — “It will no longer appear on any invoice you send or download.” There is no undo; add it again.