At a glance
Which one am I running?
Three quick tells, in order of reliability.1
Look at the sidebar
The left rail is generated from your edition. If it lists Triage, Consultation and Notes, you are on Clinic & Hospital. If it opens with Pharmacy Station, POS and Sales, you are on Pharmacy. If it opens with Lab Station, Worklist and Test Requests, you are on Diagnostics.
2
Look at the word for the people you serve
Your sidebar says Patients, Clients or Customers. Only the Pharmacy edition says Customers.
3
Open the mobile menu
On a phone, the navigation drawer is titled with your own word for the business — Clinic Navigation, Pharmacy Navigation or Lab Navigation.
An edition change is a support-side operation, not a setting. If you signed up as the wrong kind of business, contact support rather than creating a second workspace — moving data between workspaces afterwards is not something we can do for you.
The clinical edition has two very different shapes
This is the single most useful thing to understand about ClinikEHR, and it explains why this Help Center has Solo & Team and Hospital & Enterprise as separate sections. Both are the same edition. But the Enterprise plan reshapes the whole product — different menu, different structure, different word for the people you serve. They are far enough apart that following the wrong section will send you looking for screens you do not have.- Solo & Team
- Hospital & Enterprise
One flat list of modules, and the people you serve are clients. There are no clinical departments — no triage queue, no ward, no theatre — because a solo or small-team practice does not route someone between units. You see your client yourself.The menu is: Dashboard, Appointment, Contacts, AI Agents, Telehealth, Notes, Clients, Billing, Memberships, Insurance, Documents, Inventory, Store, Executive, Analytics and Achievements.Insurance here means electronic claims sent to a clearinghouse — see File insurance claims.
Moving between these shapes means changing plan, and the two insurance systems do not share data — claims raised on one will not appear in the other. Worth knowing before you switch.
Plans within an edition
Each edition has its own ladder. Plans control features and capacity; the edition controls which modules exist.
Clinic & Hospital no longer sells a Starter plan — a small number of clinics who bought it before it was retired keep it; see Legacy plans. Pharmacy’s and Diagnostics’ own Starter tiers are unaffected and still on sale.
Staff seats work differently between them, and this catches people out:
Clinic & Hospital — a few seats are included, then billed
Essential and Team each include a number of seats in the base price; every seat beyond that is charged monthly. Some roles — supervisor, biller and scheduler — neither count toward the cap nor cost anything.
Pharmacy and Diagnostics — seats are included
Your plan includes its seats at no extra cost, and nothing is ever billed per seat. When you reach the cap the next invite is refused and you are offered the next plan up. Every account counts — there are no free roles.
What is shared across all three
Everything in the Platform section applies whichever edition you run:
Account and security
Sign-in, two-factor, passkeys, and the two-factor wall on patient data.
Plans and billing
Choosing a plan, seats, credits and payment methods.
Your team
Invitations, roles, and per-person permissions.
Audit and compliance
The audit trail, retention, and access requests.