Skip to main content
The Branding tab decides what patients see the moment they arrive: your name, your logo, your colours, and the web address you print on a card. It also holds the two fields that must be filled in before any portal setting can be saved at all.

​
Set it up

1

Name the portal

Portal Name is the title patients see — for example “Sunrise Health Portal”. Typing it generates a URL Slug for you.
2

Settle the URL Slug before you publish

The slug is the last part of your web address: client.clinikehr.com/ followed by your slug. It is checked live for length (at least three characters), reserved words, offensive words, and whether another practice already has it. A slug that fails blocks Save.Choose something short, obvious and easy to read out on the phone — sunrise-health rather than sunrise-health-portal-2026.
3

Write a welcome message

Welcome Message appears on the portal’s front page. Two sentences is plenty: who you are, and what they can do here. Include your phone number and say plainly that the portal is not for emergencies.
4

Upload your images

Add a Logo, a Banner Image and a Favicon (the small icon on a browser tab). Sizes and limits are in the table below this procedure.Logo and Banner Image each have a show/hide toggle, so you can keep an image on file but leave it off the page, and a Remove button to delete it outright.A logo on a transparent background looks best. Keep any text in the banner away from the edges — it is cropped differently on a phone.
5

Choose colours and a font

Set your primary, secondary and accent colours, then a Font Family.Your primary colour carries the buttons patients need to find — Sign In, Book, Sign Now — so pick something with real contrast against white. A pale brand colour on white is unreadable for anyone with weak eyesight, which is a large share of the people using this portal.
6

Save

Select Save. Then check the result on the live portal using the open button next to the address chip at the top of the settings card.

​
Image sizes and limits

Changing the URL Slug changes your web address and breaks every link you have already sent — old emails, printed cards, the link on your website. Settle it before you publish and leave it alone afterwards. If you must change it, tell patients first and update anywhere you have published the old one.

​
Your address, and the one thing it cannot be

Your portal is always at client.clinikehr.com/ followed by your slug. Use the copy button on the address chip to grab it exactly. The portal does not support a custom domain. There is no setting for it, and none is coming through these screens. Custom domains do exist elsewhere in ClinikEHR — booking pages, your store, memberships, contact forms and agents can all run on a domain of your own — which is exactly why people go hunting for the portal one. It is not there. So publish the client.clinikehr.com address as it is: link it from your website’s “Patient Portal” button, put it in your email signature and in your appointment confirmations, and print it on your cards.

​
Check it worked

Open your portal address in a private browser window, as a patient would:
  • Your Portal Name is the page title and the browser tab shows your favicon.
  • Your logo and banner appear where you expect, at a sensible size on both a computer and a phone.
  • The Sign In, Existing Patient and New Patient buttons stand out clearly against the background.
  • Your welcome message reads well on a narrow screen.
Check it on a phone as well as a laptop. Most patients arrive on a phone.

​
If something goes wrong

Portal Name and URL Slug must both be filled in, and the slug must pass its check. Until then the card at the top says “Set a URL slug in Branding to publish your portal”, and settings on the other six tabs cannot be saved either.
Slugs must be at least three characters, cannot use reserved or offensive words, and must be unique across every practice. If yours is taken, add your town or a short qualifier — sunrise-health-leeds.
Files must be under 5 MB and in JPEG, PNG, WebP or GIF format. A photo straight from a phone camera is often over the limit — resize it, or export it at a smaller size. PDFs and SVGs are not accepted.
Supply it at 1920 × 480. Anything much squarer is cropped to fit, and phones crop it further. Keep faces and words in the middle.
Check the show/hide toggle next to Logo is on, and that you saved. The toggle keeps the file on record while leaving it off the page, which is easy to leave switched off by accident.
Only the practice owner can edit portal settings. See Roles and permissions.

​
Next

Choose what patients can see and do

All seven settings tabs, one by one.

Give a patient portal access

The three ways a person gets in.