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A video visit happens in your web browser. There is nothing to download and no meeting app to install — you open the portal, check your camera and microphone, and join. Select Telehealth in the list on the left of the portal. The page is headed Telehealth Sessions — “Join video consultations with your healthcare provider”.

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Before the day

The page has a checklist card, Before Your Session, with four things worth sorting out in advance rather than in the last two minutes: Charge your phone or plug it in. A video call uses battery quickly.

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Join your visit

1

Open the portal a few minutes early

Sign in and select Telehealth. When your visit is close, a banner appears at the top of the page saying Waiting Room Open or Session Active.
2

Select the join button

Select Enter Waiting Room, Join Session or Join Now — whichever your visit shows. You can also join from the Join Call button on the appointment itself.If your visit has a waiting room you will see: “This session has a waiting room. You’ll be admitted once your provider is ready.” Stay on the screen — you are let in automatically.
3

Allow the camera and microphone

Your browser asks for permission to use your camera and microphone. Choose Allow. Without it, your clinician cannot see or hear you.
4

Check yourself on the ready screen

The screen headed Ready to join? greets you by name and shows a picture of yourself, so you can check the lighting and framing.Use the microphone and camera buttons to turn either off before you go in, and the Camera and Microphone pickers to switch to a different one — a headset instead of the built-in microphone, for instance.
5

Join the call

Select Join Call. You are now in the visit with your clinician.
When the visit is over you see “Call Ended — Thank you for using ClinikEHR Telehealth.” You can close the tab.

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Blur your background

Select Effects on the ready screen to blur what is behind you or choose a background image. This is useful if you are taking the call somewhere you would rather not show. The same panel can reduce background noise. Blur and the supplied backgrounds are available to everyone. Uploading a background picture of your own depends on your clinic’s plan, so that option is not on every portal.

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Status labels

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If something goes wrong

“Media Device Issue” — the message says “You can still join the call. The healthcare provider may not see or hear you until this is resolved.” Join anyway, then fix it: check nothing else is using the camera (close other video apps and tabs), check your browser’s permission for the site, and try the Camera and Microphone pickers. As a last resort, hang up and rejoin from your phone. Link Expired, Invalid Link or Invalid Token — join links are personal to you and only last a short while, so an old email will not work. Always join from the Telehealth page in the portal rather than from an earlier message. Room Not Found or Appointment Cancelled — the visit is no longer there. Contact your clinic. Access Denied — the link belongs to someone else’s visit, or your access has been turned off. Contact your clinic. The picture freezes — turn your own camera off for a moment; audio usually recovers first. If it stays bad, hang up and rejoin.

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Good to know

  • Use a modern browser. Chrome, Edge, Safari and Firefox all work, on a phone, tablet or computer.
  • Some visits are recorded for your clinical record, and only where your clinic asks for and records your consent. You are told before it starts.
  • Nobody else can join. Your link is issued to you alone.
If you cannot get in at all, ring the clinic — they can move you to a phone call. More help in Portal problems and how to fix them.