> ## Documentation Index > Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt > Use this file to discover all available pages before exploring further. # Glossary > Every term ClinikEHR uses, defined once — from accessioning and care areas to seats, stations and turnaround time. Terms as the product uses them, alphabetically. Where a term means something slightly different in one edition, the difference is stated. | Term | What it means | | ------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Accession** | The act of receiving a sample into the lab and giving it a lab number, which is what all later results attach to. Nothing is tested until it is accessioned. See [Accessioning](/lims/lab/accessioning). | | **Access tier** | How much of the business a staff member can see — one till or every branch, one bench or the whole lab. Set alongside their role. See [Roles](/platform/team/roles). | | **Achievements** | Badges, points and tiers your workspace earns for using the product well. Cosmetic and motivational; nothing clinical depends on them. | | **Audit log** | The permanent record of who viewed, created, changed, exported or printed what, and when. Kept for seven years and readable by owners and managers. See [Audit log](/platform/security/audit-log). | | **Batch** | A specific delivery of a stock item, with its own expiry date and cost. Stock is tracked per batch, not just per product. See [Batches and expiry](/pharmacy/inventory/batches-and-expiry). | | **Booking page** | Your public, shareable page where patients pick a service and a time without signing in. See [Booking page](/practice/daily/booking-page). | | **Care area** | A department a hospital actually runs — in-patient care, surgical theatre, in-house pharmacy, diagnostics, front desk, records, insurance, inventory. Switching one off removes its whole navigation group. See [Care areas](/platform/team/care-areas). | | **Client** | What the Clinic & Hospital edition calls the people you serve on solo and team plans. Enterprise workspaces say patients instead. | | **Clinic** | One Clinic & Hospital workspace. On Pharmacy the same thing is a pharmacy; on Diagnostics, a lab or diagnostic centre. | | **Credits** | Prepaid units consumed by AI features. Separate from your subscription and bought in packs. See [AI credits](/platform/plans/credits). | | **Customer** | What the Pharmacy edition calls the people you serve. A customer can hold a wallet balance and have dependants. See [Customers](/pharmacy/customers/index). | | **Dependant** | A person a pharmacy customer buys on behalf of — a child, a parent — whose purchases post to that customer's account. See [Dependants](/pharmacy/customers/dependents). | | **Dispensing** | Handing out a prescribed medication against a prescription, as distinct from ringing up a retail sale at the till. See [Dispensing station](/pharmacy/dispensing/station). | | **DOT** | Regulated workplace drug and alcohol testing under US Department of Transportation rules, with its own chain of custody, cutoffs and reporting. See [DOT testing](/lims/dot/index). | | **Edition** | The kind of business your workspace is — Clinic & Hospital, Pharmacy or Diagnostics. Decides which modules exist at all. See [The three editions](/start/editions). | | **Entitlement** | A capability your subscription has paid for. Distinct from a care area (does the department exist?) and a permission (may this person act?). | | **FEFO** | First expired, first out. When you sell or dispense, the batch closest to expiry is drawn first, so stock is not wasted. | | **Held cart** | A sale parked mid-transaction so the till can serve someone else, then recalled and completed. See [Held carts](/pharmacy/pos/held-carts). | | **Intake** | Registering a patient and their request at the front of a diagnostics workflow, before any sample exists. | | **Kiosk mode** | The desktop app's full-screen, no-idle-lock mode for a dedicated till. See [The desktop app](/platform/apps/desktop). | | **LIMS** | Laboratory information management system — the industry term for what the Diagnostics edition is. See [Diagnostics](/lims/get-started/index). | | **Magic link** | The sign-in email a patient receives for the portal instead of a password. See [Signing in to the portal](/portal/patients/sign-in). | | **Modality** | A class of imaging equipment — X-ray, ultrasound, CT, MRI. Requests and worklists are organised by it. See [Modalities](/lims/imaging/modalities). | | **Offline capture** | Recording work on a device with no internet, to be sent automatically when the connection returns. Capture works offline; completion does not. See [Working without internet](/platform/apps/offline). | | **Owner** | The person who created the workspace and holds every right in it, including billing and deletion. There can be more than one. | | **Panel** | A group of tests ordered and reported together as one item, such as a liver function panel. See [Tests and panels](/lims/get-started/tests-and-panels). | | **Passkey** | A phishing-resistant sign-in using Face ID, Touch ID, Windows Hello or a security key instead of a password. Counts as one factor only. See [Secure your account](/platform/account/security). | | **Patient portal** | The separate, patient-facing site where the people you serve book, sign documents, join video visits and message you. See [Patient portal](/portal/setup/enable). | | **Permission** | A per-person switch controlling one act — refund a sale, discount an invoice, sign off a result. Independent of role. See [Permissions](/platform/team/permissions). | | **Plan** | Your subscription tier inside your edition. Controls which features are unlocked and how much capacity you have. See [Plans](/platform/plans/overview). | | **POS** | Point of sale — the till screen where a pharmacy rings up a sale, takes payment and prints a receipt. See [Point of sale](/pharmacy/pos/index). | | **Pre-authorisation** | Getting an insurer's approval before treatment, so the later claim is not refused. See [Pre-authorisation](/hospital/insurance/pre-authorization). | | **Provisional reference** | The temporary number shown on something captured offline, so staff have something to quote before the real reference exists. It is replaced once the item syncs. | | **Quick Add** | The **+** button in the header, offering the two or three things your edition creates most often. See [A tour of your workspace](/start/tour). | | **Recovery codes** | One-time codes issued when you turn on two-factor, each usable once if you lose your authenticator app. See [Secure your account](/platform/account/security). | | **Referrer** | An outside doctor or clinic that sends work to your lab, and whose commission and report copies you track. See [Referrers](/lims/business/referrers). | | **Role** | Your standing in one workspace — owner, manager or staff — plus the job title that goes with it. Decides which pages you can open. See [Roles](/platform/team/roles). | | **Seat** | One staff account in one workspace. Clinic & Hospital charges for each billable seat; Pharmacy and Diagnostics include their seats up to a cap. See [Staff seats](/platform/plans/seats). | | **Service** | Something you offer and charge for — a consultation, a test, a procedure. Services drive booking, billing and price lists. | | **Station** | A shared queue screen a whole department works from rather than a personal page: pharmacy station, lab station, radiology station, nursing station. | | **Stock item** | A product you hold and count, distinct from a service. Sold at the till, dispensed against a prescription, or consumed as a reagent. | | **TAT** | Turnaround time — how long a test takes from request to reported result, measured against the target you set. See [Turnaround time](/lims/lab/turnaround-time). | | **Telehealth** | A video consultation run inside ClinikEHR, with in-call notes and optional recording. See [Telehealth](/clinic/clinical/telehealth). | | **Triage** | The first clinical assessment at the front of a visit — vitals, complaint, urgency — before a clinician sees the patient. See [Triage](/hospital/outpatient/triage). | | **Two-factor wall** | The rule that, in a workspace requiring two-factor, patient data opens only from a session that used a second factor. A passkey alone does not satisfy it. See [Two-factor on patient data](/platform/security/mfa). | | **Wallet** | A pharmacy customer's prepaid balance, spendable at the till. See [Customer wallets](/pharmacy/customers/wallet). | | **Workspace** | One business inside ClinikEHR, with its own data, staff, settings and subscription. This help centre uses the word on pages that cover all three editions. See [How ClinikEHR is organised](/start/concepts). | | **Worklist** | The queue of work waiting at a bench or a modality, ordered so the next thing to do is at the top. See [Worklist](/lims/lab/worklist). |