> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.
# The three editions
> Compare the Clinic & Hospital, Pharmacy and Diagnostics editions, and find out which one your workspace is running.
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ClinikEHR ships as three editions. An edition decides **which modules exist at all** for your business — it is not a pricing tier and you do not upgrade between them. A pharmacy never sees a consultation screen; a diagnostic centre never sees a ward.
Your edition is set when your workspace is created and matches the kind of business you signed up as.
## At a glance
| | Clinic & Hospital | Pharmacy | Diagnostics |
| ----------------------------------- | -------------------------------------------- | ----------------------------------------------- | ------------------------------------------- |
| **Product name** | ClinikEHR | ClinikEHR Pharmacy | ClinikEHR Diagnostics |
| **Built for** | Solo practices, group clinics, hospitals | Retail and hospital pharmacies | Labs, imaging centres, DOT collection sites |
| **The business is called** | clinic | pharmacy | lab / diagnostic centre |
| **The people you serve are called** | patients (clients on solo and team plans) | customers | patients |
| **Centre of gravity** | The consultation | The till | The sample |
| **Signature capability** | Clinical notes, telehealth, wards, insurance | Offline point of sale, batch and expiry control | Sample lifecycle, results, quality control |
| **Documentation** | [Clinic & Hospital](/practice/get-started) | [Pharmacy](/pharmacy/get-started) | [Diagnostics](/lims/get-started) |
## Which one am I running?
Three quick tells, in order of reliability.
The left rail is generated from your edition. If it lists **Triage**, **Consultation** and **Notes**, you are on Clinic & Hospital. If it opens with **Pharmacy Station**, **POS** and **Sales**, you are on Pharmacy. If it opens with **Lab Station**, **Worklist** and **Test Requests**, you are on Diagnostics.
Your sidebar says **Patients**, **Clients** or **Customers**. Only the Pharmacy edition says **Customers**.
On a phone, the navigation drawer is titled with your own word for the business — **Clinic Navigation**, **Pharmacy Navigation** or **Lab Navigation**.
An edition change is a support-side operation, not a setting. If you signed up as the wrong kind of business, [contact support](/platform/help/contact-support) rather than creating a second workspace — moving data between workspaces afterwards is not something we can do for you.
## The clinical edition has two very different shapes
This is the single most useful thing to understand about ClinikEHR, and it explains why this Help Center has **Solo & Team** and **Hospital & Enterprise** as separate sections.
Both are the same edition. But the Enterprise plan reshapes the whole product — different menu, different structure, different word for the people you serve. They are far enough apart that following the wrong section will send you looking for screens you do not have.
| | Solo & Team | Hospital & Enterprise |
| ------------------------- | ---------------------------------------------- | ---------------------------------------------- |
| **Plans** | Free, Starter, Essential, Team | Enterprise |
| **Menu shape** | One flat list | Grouped by service line |
| **People are called** | Clients | Patients |
| **Clinical departments** | None | Triage, consultation, wards, theatre |
| **Routing between units** | Nothing to route — you see the client yourself | Triage sends a patient to a department's queue |
| **Your guides** | [Solo & Team](/practice/get-started) | [Hospital & Enterprise](/hospital/get-started) |
One flat list of modules, and the people you serve are **clients**. There are no clinical departments — no triage queue, no ward, no theatre — because a solo or small-team practice does not route someone between units. You see your client yourself.
The menu is: Dashboard, Appointment, Contacts, AI Agents, Telehealth, Notes, Clients, Billing, Memberships, Insurance, Documents, Inventory, Store, Executive, Analytics and Achievements.
Insurance here means **electronic claims** sent to a clearinghouse — see [File insurance claims](/practice/money/insurance-claims).
The menu regroups by **service line** rather than presenting one long list, because a hospital's sidebar is not a list of nineteen things — it is what each unit does. The people you serve are **patients**.
The groups are Front Desk, Outpatient, Inpatient, Theatre, Diagnostics, Pharmacy, Revenue, Insurance, Executive, Supply Chain and Records. Each appears only when its **care area** is switched on, so a hospital with no operating theatre never sees a Theatre group. See [Turn on your care areas](/hospital/get-started/care-areas).
Insurance here is an **in-house register** of insurers, negotiated prices and manually prepared claims — a different system entirely, with its own data. See [Insurance](/hospital/insurance/overview).
Moving between these shapes means changing plan, and the two insurance systems do not share data — claims raised on one will not appear in the other. Worth knowing before you switch.
## Plans within an edition
Each edition has its own ladder. Plans control **features and capacity**; the edition controls **which modules exist**.
| Edition | Plan ladder, cheapest to richest |
| ----------------- | ---------------------------------------------- |
| Clinic & Hospital | Free → Starter → Essential → Team → Enterprise |
| Pharmacy | Starter → Professional → Business → Enterprise |
| Diagnostics | Starter → Professional → Business → Enterprise |
Staff seats work differently between them, and this catches people out:
Your plan sets a **maximum** number of seats, not an included allowance. Every billable seat is charged monthly from the first one. Some roles — supervisor, biller and scheduler — neither count toward the cap nor cost anything.
Your plan **includes** its seats at no extra cost, and nothing is ever billed per seat. When you reach the cap the next invite is refused and you are offered the next plan up. Every account counts — there are no free roles.
Full detail in [Staff seats](/platform/plans/seats).
## What is shared across all three
Everything in the **Platform** section applies whichever edition you run:
Sign-in, two-factor, passkeys, and the two-factor wall on patient data.
Choosing a plan, seats, credits and payment methods.
Invitations, roles, and per-person permissions.
The audit trail, retention, and access requests.