> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Choose which in-app alerts and emails your practice receives, and learn which store governs the message you are actually trying to stop.

export const StillStuck = ({topic}) => <div className="ck-callout ck-callout--note" role="note">
    <p className="ck-callout__body">
      <strong>Still stuck{topic ? ` with ${topic}` : ''}?</strong>{' '}
      Check <a href="/platform/help/troubleshooting">Troubleshooting</a> first —
      it covers the failures we see most often. If that does not resolve it,{' '}
      <a href="/platform/help/contact-support">contact support</a> and include
      your workspace name and the time the problem happened, so we can find the
      matching entry in your audit log.
    </p>
  </div>;

export const TaskHeader = ({before, time, after}) => <div className="ck-task">
    {before ? <div className="ck-task__cell">
        <div className="ck-task__title">Before you start</div>
        <p className="ck-task__body">{before}</p>
      </div> : null}

    {time ? <div className="ck-task__cell">
        <div className="ck-task__title">Takes about</div>
        <p className="ck-task__body">{time}</p>
      </div> : null}

    {after ? <div className="ck-task__cell">
        <div className="ck-task__title">When you're done</div>
        <p className="ck-task__body">{after}</p>
      </div> : null}
  </div>;

export const Path = ({steps = []}) => <span className="ck-path">
    {steps.map((s, i) => <span key={i} className="ck-path__step">
        {i > 0 ? <span className="ck-path__sep" aria-hidden="true">
            ›
          </span> : null}
        {s}
      </span>)}
  </span>;

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['clinic']} plans="Solo and Team" roles="Owner, manager or accountant" />

One master switch and a row of category switches decide what your practice hears about. The card says it plainly: "Choose which in-app and email notifications your clinic receives. Essential emails (receipts, security, and billing alerts) always send."

<Path steps={['Sidebar', 'Settings', 'Practice notifications', 'Notifications']} />

<TaskHeader before="Nothing — the switches save the moment you flip them" time="2 minutes" after="A practice inbox that carries only what your team acts on" />

## What this tab controls

Every switch saves on its own, straight away. There is no **Save** button.

| Control                       | What it does                                                                  | Default                            |
| ----------------------------- | ----------------------------------------------------------------------------- | ---------------------------------- |
| **Email notifications**       | "Master switch for all clinic emails. Turn off to pause non-essential email." | On                                 |
| **Appointment**               | "New bookings, cancellations, and reminders"                                  | On                                 |
| **Patient**                   | "New patient registrations and updates"                                       | On                                 |
| **Staff**                     | "Staff invitations accepted and role changes"                                 | On                                 |
| **Billing**                   | "Payment received, invoices, and overdue alerts"                              | On                                 |
| **Subscription**              | "Plan changes, trial expiry, and payment status"                              | On                                 |
| **Document**                  | "Document signed, viewed, or expired"                                         | On                                 |
| **Insurance**                 | "Claim status changes and approvals"                                          | On                                 |
| **System**                    | "System updates and maintenance notices"                                      | On, **and cannot be switched off** |
| **Achievement emails**        | "Milestone badges, tier-ups, and your clinic's trophy case"                   | On                                 |
| **Daily operational digests** | "Morning owner summaries for inventory, pharmacy, and lab"                    | On                                 |

The **System** switch is drawn but disabled, and the line under the card says why: "System notifications cannot be disabled as they contain important updates about your clinic." The category list also adapts to your edition, so you only see categories your practice can produce.

## Set it up

<Steps>
  <Step title="Open Notifications">
    From the sidebar footer select **Settings**, then **Practice notifications** → **Notifications**.
  </Step>

  <Step title="Decide on email as a whole">
    Leave **Email notifications** on unless you want to pause practice email entirely. Turning it off confirms with "All non-essential clinic emails are paused. Receipts, security, and billing alerts still send."
  </Step>

  <Step title="Mute the categories you don't act on">
    Flip any category switch off. You get "Notifications muted" and the name of what you turned off — for example "Appointment notifications turned off."
  </Step>

  <Step title="Deal with the two extras">
    **Achievement emails** and **Daily operational digests** sit below the categories, separated by a line. The digests are a morning summary for the owner; turn them off if nobody reads them.
  </Step>
</Steps>

## What changes once you save

There is no save — each switch takes effect as you flip it, and the confirmation toast tells you it landed.

| What you changed                  | What you'll notice                                                                                                                                                                                                  |
| --------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Email notifications** off       | Non-essential practice email stops. **Transactional email keeps sending** — receipts, security alerts, password resets and billing alerts are never suppressed by this switch. In-app notifications are unaffected. |
| A category off                    | Both the in-app notice **and** the email for that category stop. The bell stops showing them, and nothing about that category reaches the practice inbox.                                                           |
| A category back on                | Notifications resume from that moment. Nothing that was suppressed while it was off is delivered late.                                                                                                              |
| **Achievement emails** off        | Badge and tier-up emails stop. Your trophy case is still there to look at.                                                                                                                                          |
| **Daily operational digests** off | The morning inventory, pharmacy and lab summary stops arriving.                                                                                                                                                     |

**This store governs email directed at the practice.** It is not the same thing as your own account settings, and it is not the same thing as what a client has asked for. If you are trying to stop a specific message, work out which store owns it first:

| Store                                 | Where you set it                                         | What it governs                                                      |
| ------------------------------------- | -------------------------------------------------------- | -------------------------------------------------------------------- |
| **Email notifications** master switch | This tab                                                 | Practice-directed email, on or off, as a whole                       |
| The category switches                 | This tab                                                 | Practice email **and** in-app notices, per category                  |
| Your personal account settings        | [Account notifications](/platform/account/notifications) | Email addressed to you as a person — account, security and marketing |
| The individual client's record        | The client's intake sheet                                | That client's own appointment reminders and confirmations            |

So a client complaining about reminders is fixed on their record, not here; an owner tired of milestone emails turns off **Achievement emails** here.

## Check it worked

Flip a switch and watch for the confirmation — "Notifications muted" or "Notifications enabled", naming the category. Reload the tab; the switch should hold its new position. Then trigger something in that category (book a test appointment, say) and confirm nothing arrives in the practice inbox and nothing appears under the bell.

## Common issues

<AccordionGroup>
  <Accordion title="The System switch will not move">
    It is deliberately fixed on. System notices carry service and maintenance information every practice needs, so there is no way to mute them.
  </Accordion>

  <Accordion title="I turned everything off and email still arrives">
    Essential email is out of scope for these switches. Receipts, security alerts, password resets and billing alerts always send. If what you are getting is an appointment reminder to a *client*, that is set on the client's record, not here.
  </Accordion>

  <Accordion title="A category I was told about isn't in my list">
    The list adapts to your edition and only offers categories your practice can produce. A missing switch means that category never fires for you.
  </Accordion>

  <Accordion title="&#x22;Failed to update preferences&#x22;">
    The switch snaps back to where it was and nothing was saved. Check your connection and flip it again.
  </Accordion>

  <Accordion title="A colleague still gets emails I muted">
    Muting here stops practice-directed email. Email addressed to them as a person — account and security notices, marketing — is governed by their own [account notifications](/platform/account/notifications).
  </Accordion>
</AccordionGroup>

For how these preferences are honoured across the platform, see [Notification settings](/platform/settings/notifications).

<StillStuck />