> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Find your Account ID

> Where to find your practice's Account ID, what it is for, and why support will never accept it as proof of who you are.

export const StillStuck = ({topic}) => <div className="ck-callout ck-callout--note" role="note">
    <p className="ck-callout__body">
      <strong>Still stuck{topic ? ` with ${topic}` : ''}?</strong>{' '}
      Check <a href="/platform/help/troubleshooting">Troubleshooting</a> first —
      it covers the failures we see most often. If that does not resolve it,{' '}
      <a href="/platform/help/contact-support">contact support</a> and include
      your workspace name and the time the problem happened, so we can find the
      matching entry in your audit log.
    </p>
  </div>;

export const Path = ({steps = []}) => <span className="ck-path">
    {steps.map((s, i) => <span key={i} className="ck-path__step">
        {i > 0 ? <span className="ck-path__sep" aria-hidden="true">
            ›
          </span> : null}
        {s}
      </span>)}
  </span>;

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['clinic']} plans="All plans" roles="Owner or manager" />

Every practice on ClinikEHR has a permanent **Account ID** — a short code shaped like `CE-7K4M-92QX`. It is how you and our support team both refer to your practice without either of you reading out its name, and it is the number the [New Practice Startup Program](/platform/plans/startup-program) application asks for.

<Path steps={['Sidebar', 'Settings', 'Profile', 'General Settings']} />

## Where to find it

<Steps>
  <Step title="From General Settings">
    Open **Settings** → **Profile** → **General Settings**. Your Account ID sits in its own row near the top of the page, with a **Copy** button beside it.
  </Step>

  <Step title="From the account menu">
    Select your avatar in the top-right corner of any practice page. If you are the owner or a manager, your Account ID appears near the top of the menu with the same **Copy** button.
  </Step>

  <Step title="On a receipt">
    Every subscription receipt and invoice PDF prints the Account ID under **Billed To**, so a past receipt works too.
  </Step>
</Steps>

Only owners and managers can see it — everyone else on your team opens Settings and does not find the row. If the row says your Account ID **could not be loaded**, select **Try again**; it never changes, so nothing is lost.

## What it is for

* **Talking to support.** Read it out or paste it into an email and we open the right practice immediately, with nothing else to confirm first.
* **The Startup Program application.** The form asks for it so we know which practice is applying — see [New Practice Startup Program](/platform/plans/startup-program).

## What it is *not* for

**It is a lookup key, never a password.** It tells us *which* practice you mean — it proves nothing about *who* is asking. Concretely:

* Support will never accept a recited Account ID as proof of identity. We still verify who you are the normal way before making any change to your account.
* No sign-in screen, no API, and no form anywhere accepts an Account ID in place of your usual login.
* Reading it out to someone, or pasting it into an email, does not hand them access to your practice's data.

If anyone — including someone claiming to be ClinikEHR support — asks for your Account ID **and then treats it as if it proves your identity**, that is not how it works here. Stop and contact us directly at [support@clinikehr.com](mailto:support@clinikehr.com).

## It never changes

Your Account ID is minted once, when your practice is created, and stays the same for as long as the practice exists. It has no connection to how many practices have signed up, or when yours did — it is random, not a running count.

<StillStuck />