> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Achievements and your clinic tier

> Understand badges, points and tiers, see what the next tier gives you, and turn achievement emails off if you would rather not have them.

export const StillStuck = ({topic}) => <div className="ck-callout ck-callout--note" role="note">
    <p className="ck-callout__body">
      <strong>Still stuck{topic ? ` with ${topic}` : ''}?</strong>{' '}
      Check <a href="/platform/help/troubleshooting">Troubleshooting</a> first —
      it covers the failures we see most often. If that does not resolve it,{' '}
      <a href="/platform/help/contact-support">contact support</a> and include
      your workspace name and the time the problem happened, so we can find the
      matching entry in your audit log.
    </p>
  </div>;

export const TaskHeader = ({before, time, after}) => <div className="ck-task">
    {before ? <div className="ck-task__cell">
        <div className="ck-task__title">Before you start</div>
        <p className="ck-task__body">{before}</p>
      </div> : null}

    {time ? <div className="ck-task__cell">
        <div className="ck-task__title">Takes about</div>
        <p className="ck-task__body">{time}</p>
      </div> : null}

    {after ? <div className="ck-task__cell">
        <div className="ck-task__title">When you're done</div>
        <p className="ck-task__body">{after}</p>
      </div> : null}
  </div>;

export const Path = ({steps = []}) => <span className="ck-path">
    {steps.map((s, i) => <span key={i} className="ck-path__step">
        {i > 0 ? <span className="ck-path__sep" aria-hidden="true">
            ›
          </span> : null}
        {s}
      </span>)}
  </span>;

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['clinic']} plans="Solo and Team" roles="Any staff member" />

**Achievements** is a record of what your practice has set up and used, expressed as badges, points and a tier. It changes nothing about how the product works — no feature is unlocked by a badge — so treat it as a progress marker, not a requirement.

<Path steps={['Sidebar', 'Achievements']} />

<TaskHeader before="Nothing — the page fills itself from work you have already done" time="A minute to read; one switch to stop the emails" after="A clear view of what your practice has and has not set up" />

## What you're looking at

At the top, the tier card reads **Your clinic tier** next to a medal, with your totals under it: "\{points} points · \{earned}/\{total} badges". Below that is a progress bar towards the next tier, labelled "\{n} points to \{Tier}", and a "\{Tier} perks" list saying what that tier carries.

Under the card is the badge gallery, grouped by track — the badges for setting up your practice sit together, the ones for seeing clients sit together, and you can tell at a glance which part of the product you have barely touched.

There is a referral card too, "🤝 Climb faster — refer a colleague", with a **Refer a colleague** button.

A brand-new practice sees the full gallery with almost nothing earned and a tier bar at the start of its range. Nothing is missing — an unearned badge is shown, not hidden, because the gallery doubles as a list of what the product can do.

Once you reach the top, the card stops counting and reads "🌟 Top tier reached — you're a Luminary!".

## How points accrue

Points come from doing ordinary work: completing setup, seeing clients, keeping records, taking payments. There is nothing to claim and nothing to submit — a badge is earned when the underlying thing has happened, and the page reflects that the next time you open it.

The one exception is the referral card. Each successful referral earns **+200 points**, and a referral counts once the colleague has accepted and created their own workspace.

The "\{Tier} perks" list is the honest answer to "what do I get". Perks are recognition and small platform benefits — they never change your plan, your limits or your billing. If you want more of the product, that is [Change your plan](/platform/plans/change-plan), not a higher tier.

<Note>
  The referral card appears on solo and team plans. Enterprise workspaces do not get it, which is why this page lives in the Solo & Team section rather than being shared with hospitals.
</Note>

## Turn the achievement emails off

Milestone badges and tier-ups can send email. That is one switch, not a per-badge setting.

<Steps>
  <Step title="Open your notification settings">
    Go to **Settings** → **Notifications**.
  </Step>

  <Step title="Turn off Achievement emails">
    The switch is described as "Milestone badges, tier-ups, and your clinic's trophy case". Turning it off stops the mail; the page keeps working exactly as before.
  </Step>

  <Step title="Do it in each workspace">
    Each workspace carries its own switches, so a second practice you belong to keeps mailing you until you turn it off there as well.
  </Step>
</Steps>

Achievement email is one of the categories under the workspace's master email switch, so turning that master switch off stops it too, along with everything else non-essential. See [Notification settings](/practice/settings/notifications).

## Who can do this

| Action                                       | Who by default   | The permission, in the product's words  |
| -------------------------------------------- | ---------------- | --------------------------------------- |
| Open **Achievements** and see the gallery    | Any staff member | None — the page is not permission-gated |
| Send a referral                              | Any staff member | None                                    |
| Turn achievement emails off for the practice | Owner, manager   | Role — it is a settings tab             |

* **Enforcement is opt-in, per person.** Someone never saved in the permissions sheet is unrestricted, and the permissions sheet warns **"Saving starts enforcing"**.
* **A denied action is recorded; an allowed one is not.** Hiding **Achievements** from a sidebar tidies the rail; it is not a security boundary.

Badges describe the practice, not the person — there is no per-staff scoreboard, and no figure on this page is gated to a role. See [Staff permissions](/platform/team/permissions).

## Check it worked

* The points total and the "\{earned}/\{total} badges" line agree with the gallery below them.
* After finishing a setup step, reload the page — the matching badge is filled in.
* After switching **Achievement emails** off, the next milestone produces a badge on the page and no email.

## Common issues

<AccordionGroup>
  <Accordion title="A badge I should have earned is not showing">
    Badges follow recorded activity, not memory. Reload the page; if the work was genuinely done and the badge is still absent after a day, [contact support](/platform/help/contact-support) with the badge name.
  </Accordion>

  <Accordion title="My points went up but the tier did not change">
    A tier changes only when you cross its threshold. The progress line tells you how far off you are: "\{n} points to \{Tier}".
  </Accordion>

  <Accordion title="I referred someone and got no points">
    The +200 points land on a **successful** referral — the colleague has to accept and create a workspace. An invitation sent but not taken up does not score.
  </Accordion>

  <Accordion title="There is no referral card on my screen">
    Referrals are a solo and team feature. Enterprise workspaces do not show the card.
  </Accordion>

  <Accordion title="I still get achievement email after switching it off">
    Check you changed it in **Settings** → **Notifications** for *this* workspace. Each workspace is switched separately.
  </Accordion>
</AccordionGroup>

## FAQ

<AccordionGroup>
  <Accordion title="Do badges affect my bill or my plan limits?">
    No. Nothing on this page changes your plan, your seat count, your credits or your invoice. It is recognition only.
  </Accordion>

  <Accordion title="Can I lose points or drop a tier?">
    No. Points accumulate; a tier you have reached stays reached.
  </Accordion>

  <Accordion title="Can I hide the page from my team?">
    There is no switch for the page itself. Turning off achievement email stops the notifications, which is what most people actually want.
  </Accordion>

  <Accordion title="Is any of this visible to clients?">
    No. Badges, points and tiers are internal to your workspace. Nothing appears on your booking page, your invoices or the client portal.
  </Accordion>

  <Accordion title="What happens if I ignore this page entirely?">
    Nothing. Your records, money and reports are unaffected by whether you ever open it.
  </Accordion>
</AccordionGroup>

<StillStuck />