> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Sign in to your patient portal
> Open your clinic's patient portal with your email address and a one-time code sent to your inbox — there is no password to remember.
export const Availability = ({editions = ['all'], plans, roles, note}) => {
const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
return
Available in
{list.map(e =>
{EDITION_LABELS[e] || e}
)}
{plans ? Plan : null}
{plans ? {plans} : null}
{roles ? Who : null}
{roles ? {roles} : null}
{note ? {note} : null}
;
};
Your clinic's patient portal is a private website where you can see your appointments, read and sign documents, join video visits, and message your care team. You sign in with your email address and a short code we email you each time. There is no password to create or forget.
## Before you start
You need the email address your clinic has on file for you. If you have moved to a new email address, tell the clinic first — the code is always sent to the address on your record.
## Sign in
Your clinic gives you a link that looks like `client.clinikehr.com/your-clinic`. It usually arrives in an email from the clinic, or the front desk can write it down for you.
Save it to your phone's home screen or your browser's favourites so you do not have to find the email again.
On your clinic's welcome page, select **Sign In** at the top, or select **Existing Patient**.
If you have never used the portal and the clinic has not set you up yet, select **New Patient** instead — see [Ask to join a clinic](#ask-to-join-a-clinic) below.
The page is headed **Patient Portal** and says "Enter the email you used at the clinic to receive a secure login code."
Type your address into **Email address**, wait for the small security check to tick over, then select **CONTINUE**.
**CONTINUE** stays greyed out for a second or two while the security check runs. That check confirms you are a person and not an automated program. If it does not finish, reload the page and try again.
The next screen is headed **Enter your code** and says "If an account exists for your address, we've sent it a code."
Open your email. The message arrives within a minute or so. If you cannot see it, look in your junk or spam folder — that is where it lands most often.
Type the code from your email, then select **LOG IN**.
Codes are short-lived. If yours has been sitting in your inbox for a while, select **Resend** to get a fresh one rather than trying the old one.
## Check it worked
You land on your dashboard. The top of the page greets you by your first name, and down the left you see the sections your clinic has turned on — **Dashboard**, **Appointments**, **Documents**, **Messages**, **Telehealth** and, at the bottom, **Sign out**.
Use that left-hand list to move around the portal. On a phone it appears when you select the menu button in the top corner.
## Messages you might see
| What the screen says | What it means |
| ----------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| "That code is invalid or has expired. Please request a new one." | The code was mistyped or it is too old. Select **Resend** and use the newest email. |
| "This account doesn't have patient portal access yet. Please contact your clinic or practice to enable it." | Your email is recognised, but the clinic has not switched your access on yet. Call or email them and ask for portal access. |
| "Your portal access is currently disabled by the clinic. Please contact them directly for assistance." | The clinic has turned your access off. Only they can turn it back on. |
| No email arrives at all | Either the address is not the one the clinic has on file, or the mail is in your junk folder. See [Portal problems and how to fix them](/portal/patients/troubleshooting). |
For your privacy, the portal never tells anyone whether an email address belongs to a patient. The screen looks exactly the same either way, and an address the clinic does not know simply never receives a code.
## If you cannot find your clinic's link
Go to `client.clinikehr.com` and you will see **Find your clinic to get started**. Paste your clinic's portal link into the box and select **Continue**.
There is deliberately no public list of clinics to browse — that would tell anyone who visits which practices a person might attend. If you do not have the link, ring the clinic and ask them for it.
## Ask to join a clinic
If your clinic accepts requests online, its welcome page has a **New Patient** button. That opens a short form headed "Request to join" with your clinic's name.
You fill in:
* **Who is this registration for?** — **Just me**, **A couple**, or **On behalf of someone** (for a child or a relative you care for, where you also give your own details and **Your relationship to them**)
* **Your details** — first name, last name, email, date of birth, and optionally phone and gender
* **A little background** — **What brings you in?** and **How did you hear about us?**
* **How would you like to pay?** — insurance or self-pay, and your insurer if you have one
* A consent tick and a short security check
Select **Submit request** and you see **Request received**.
Sending this form does **not** create an account or book an appointment. It puts you on the clinic's waiting list. Someone at the practice reviews it and decides whether to accept you and give you portal access. If the clinic is not taking new patients online you will see "Not accepting new patients online" — contact them by phone instead.
## Staying signed in
The portal signs you out on its own after a period of doing nothing — usually 30 minutes, though your clinic can make that shorter. This protects your health information on a shared or borrowed device. Just sign in again the same way.
When you have finished, select **Sign out** at the bottom of the left-hand list, especially on a computer other people use.
Some clinics also show a short privacy and HIPAA notice on the sign-in screen. You can read more about how your information is protected in [HIPAA and your data](/platform/security/hipaa).
## Where to go next
Request a time, confirm, reschedule or cancel.
Consent forms and paperwork, signed on your phone.
Everything you need for an appointment by video.
No code, a rejected code, a missing button.