> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Packages and gift cards

> See the sessions left on a package you bought, buy a package or gift card from your clinic, and get a gift card's code.

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['portal']} />

**Packages & gift cards** in your patient portal shows the prepaid sessions you have with your clinic and any gift cards you bought. If your clinic sells them online, you can buy them here too. Select **Packages & gift cards** in the list on the left of the portal.

## Your packages

Each package lists the services it covers and how many sessions you have left, for example "4 of 6 left". A date under it is the last day you can use it. Your clinic can use a session when you visit, or you can use one yourself when you book.

A package you bought at the clinic appears here as well.

## Buy a package or a gift card

If your clinic sells online, a **Buy** section lists its packages and a **Buy a gift card** option.

1. Select **Buy** on a package, or **Buy a gift card** and enter the **Amount** and, if you like, who it is for and a message.
2. You are taken to your clinic's secure checkout to pay. Your card details go to the payment provider, not to the portal.
3. When you come back, the purchase appears once the payment is confirmed. This can take a few seconds.

If you leave the checkout before paying, nothing is charged. The purchase waits under **Waiting for payment** — select **Complete payment** to finish it.

If there is no **Buy** section, your clinic does not sell packages or gift cards online. Ask them at your next visit.

## Use them when you book

When you book an appointment — in the portal or on your clinic's booking page — you can use a package session, a gift card or a promo code:

* **Use a session from your package** appears when you have sessions left for a service you chose. On the clinic's booking page, choose to book as a returning client and confirm your email with the code first.
* Enter a **Gift card** code and select **Apply**. It pays toward the visit; you pay anything left as usual.
* Enter a **Promo code** and select **Apply** to take its discount off.

These can't be used on repeat visits booked online, or together with a membership price. If you cancel before the visit, the session goes back to your package and the gift card amount goes back onto the gift card. See [Book and manage appointments](/portal/patients/appointments).

## Get a gift card's code

Under **Gift cards you bought**, select **Show code**. The code is shown once — copy it and give it to the person you bought the card for. Anyone with the code can spend the balance, so keep it safe.

Lost it? Select **Get a new code**. The old code stops working straight away.

The card shows how much is left to spend, in your clinic’s currency.

## If something goes wrong

<AccordionGroup>
  <Accordion title="I paid, but my package or gift card is not showing">
    Refresh the page after a minute. If it is still under **Waiting for payment**, contact your clinic with the date and amount of your payment.
  </Accordion>

  <Accordion title="The session count looks wrong">
    Sessions are used when the clinic checks you out. If a visit was cancelled, the session is given back. Ask your clinic to check your package's history.
  </Accordion>
</AccordionGroup>