> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Choose which notifications your workspace gets

> Turn workspace email on or off as a whole, mute individual categories, and understand which switch governs which recipient.

export const StillStuck = ({topic}) => <div className="ck-callout ck-callout--note" role="note">
    <p className="ck-callout__body">
      <strong>Still stuck{topic ? ` with ${topic}` : ''}?</strong>{' '}
      Check <a href="/platform/help/troubleshooting">Troubleshooting</a> first —
      it covers the failures we see most often. If that does not resolve it,{' '}
      <a href="/platform/help/contact-support">contact support</a> and include
      your workspace name and the time the problem happened, so we can find the
      matching entry in your audit log.
    </p>
  </div>;

export const TaskHeader = ({before, time, after}) => <div className="ck-task">
    {before ? <div className="ck-task__cell">
        <div className="ck-task__title">Before you start</div>
        <p className="ck-task__body">{before}</p>
      </div> : null}

    {time ? <div className="ck-task__cell">
        <div className="ck-task__title">Takes about</div>
        <p className="ck-task__body">{time}</p>
      </div> : null}

    {after ? <div className="ck-task__cell">
        <div className="ck-task__title">When you're done</div>
        <p className="ck-task__body">{after}</p>
      </div> : null}
  </div>;

export const Path = ({steps = []}) => <span className="ck-path">
    {steps.map((s, i) => <span key={i} className="ck-path__step">
        {i > 0 ? <span className="ck-path__sep" aria-hidden="true">
            ›
          </span> : null}
        {s}
      </span>)}
  </span>;

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['all']} plans="All plans" roles="Owner, Manager" />

This tab controls in-app notices and email **for the workspace**. It is not the only place notification settings live, and picking the wrong one is the usual reason a change appears to do nothing — so the map of all four is below.

<Path steps={['Sidebar', 'Settings', 'Notifications']} />

<TaskHeader before="Nothing" time="1 minute" after="Only the notices your team actually wants, in-app and by email" />

## What is on the tab

The card is headed **Notification Preferences** — "Choose which in-app and email notifications your clinic receives. Essential emails (receipts, security, and billing alerts) always send."

### The master switch

**Email notifications** — "Master switch for all clinic emails. Turn off to pause non-essential email." Turning this off pauses workspace email without touching any of the category switches, so you can turn it back on and get your previous settings back exactly as they were.

### The categories

| Switch                        | Covers                                                    |
| ----------------------------- | --------------------------------------------------------- |
| **Appointment**               | New bookings, cancellations, and reminders                |
| **Patient**                   | New patient registrations and updates                     |
| **Staff**                     | Staff invitations accepted and role changes               |
| **Billing**                   | Payment received, invoices, and overdue alerts            |
| **Subscription**              | Plan changes, trial expiry, and payment status            |
| **Document**                  | Document signed, viewed, or expired                       |
| **Insurance**                 | Claim status changes and approvals                        |
| **System**                    | System updates and maintenance notices                    |
| **Achievement emails**        | Milestone badges, tier-ups, and your clinic's trophy case |
| **Daily operational digests** | Morning owner summaries for inventory, pharmacy, and lab  |

You will not see every row. **The list adapts to your edition** — a category for something your workspace does not do is not offered, because a switch that governs nothing is worse than no switch. Your stored settings are not touched by this; a hidden category keeps whatever it was set to.

**System cannot be switched off.** Its switch is fixed on, and the tab says so: "System notifications cannot be disabled as they contain important updates about your clinic."

## Turn something off

<Steps>
  <Step title="Open Settings and select Notifications">
    On a phone, choose it from the dropdown at the top.
  </Step>

  <Step title="Flip the switch you want">
    Each switch saves on its own the moment you change it — there is no Save button. You get **Notifications enabled** or **Notifications muted** as confirmation, naming the category you changed.
  </Step>

  <Step title="To pause everything at once, use the master switch instead">
    **Email notifications** at the top. Muting categories one by one and turning them back on later is more work than flipping the master switch twice.
  </Step>
</Steps>

## Four places, four different recipients

This is the part worth reading twice. There are four preference stores, and each one owns a different recipient. Changing the wrong one looks like a setting that does not work.

| What it controls                                                   | Where you set it                                                         |
| ------------------------------------------------------------------ | ------------------------------------------------------------------------ |
| All non-essential email to the workspace                           | **Settings → Notifications** → the **Email notifications** master switch |
| In-app notices and email, per category                             | **Settings → Notifications** → the category switches                     |
| Email to **you as a person**, across every workspace you belong to | [Your notification settings](/platform/account/notifications)            |
| What a **patient or customer** receives                            | That person's own record, on their notification preferences              |

So: an owner who is still getting mail after muting a category here is probably receiving it as a *person*, not as the workspace — that one is in [your account settings](/platform/account/notifications). And a patient still getting appointment reminders is set on their own record, not here.

## Transactional email is never affected

Receipts, password resets, sign-in and security alerts, and billing alerts about your own subscription send regardless of every switch on this page and every switch in your account. They are not marketing and they are not optional — they are the record of something that happened to your account or your money.

If you are trying to stop one of those arriving, the answer is to change the address it goes to, not to mute a category.

## Check it worked

* The switch you moved holds its position after a page reload.
* You saw the **Notifications muted** or **Notifications enabled** confirmation naming the right category.
* The **System** switch is on and cannot be moved — that is correct, not a fault.
* A test of the thing you muted (book a test appointment, raise a test invoice) produces no email to the workspace.

## If something goes wrong

<AccordionGroup>
  <Accordion title="I muted a category and I am still getting the emails">
    Check which of the four stores owns that recipient, using the table above. Mail to you as a person is governed by [your notification settings](/platform/account/notifications), not by this tab.
  </Accordion>

  <Accordion title="Nobody is getting any workspace email at all">
    The **Email notifications** master switch is off. Turn it back on — your category settings are exactly as you left them.
  </Accordion>

  <Accordion title="A category I was told about is not in the list">
    It does not apply to your edition, so it is not offered. See [The three editions](/start/editions).
  </Accordion>

  <Accordion title="The System switch will not move">
    It is not meant to. System notices carry important updates about your workspace and cannot be disabled.
  </Accordion>

  <Accordion title="A patient is still getting appointment reminders">
    Patient-directed mail is set on the patient's own record, not here. Open their record and change their notification preferences.
  </Accordion>

  <Accordion title="The switch flipped back by itself">
    The change failed to save and was rolled back — you will have seen an error message. Check your connection and try again.
  </Accordion>
</AccordionGroup>

## Related

<Columns cols={2}>
  <Card title="Your own notification settings" icon="https://mintcdn.com/clinikehr/nLyvBRumcl1Yk8z3/images/icons/user-gear.svg?fit=max&auto=format&n=nLyvBRumcl1Yk8z3&q=85&s=b41bd0c63578dcc6cba63a21e565c8c0" href="/platform/account/notifications" width="24" height="24" data-path="images/icons/user-gear.svg">
    Email to you as a person, across every workspace.
  </Card>

  <Card title="Account security" icon="https://mintcdn.com/clinikehr/gjlpJWWKqjyYNRzM/images/icons/lock.svg?fit=max&auto=format&n=gjlpJWWKqjyYNRzM&q=85&s=9512445b0046e5e80544ac73574ce9e1" href="/platform/account/security" width="24" height="24" data-path="images/icons/lock.svg">
    Sign-in alerts and the mail you cannot switch off.
  </Card>
</Columns>

<StillStuck topic="email that is or is not arriving" />