> ## Documentation Index > Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt > Use this file to discover all available pages before exploring further. # What Ozni remembers > Ozni keeps short notes about how you and your clinic like to work. See, edit or delete them, or turn memory off. It never remembers anything about a patient. Available in Plan All plans Who Any staff member Only owners and managers decide what the whole workspace remembers. Ozni can keep short notes about **how you and your clinic like to work**, such as "keep answers short" or "our late-cancellation window is 24 hours". It uses them so you do not have to say the same thing twice. You can see every note, change it or delete it. > [!WARNING] > > Ozni never remembers anything about a patient or client. Memory is for how you and your clinic work, not for who they are. A note that contains patient details is refused. ## Two kinds of memory | | Just me | This clinic | | - | - | - | | Whose it is | Only yours. | The whole workspace's. Everyone at the clinic who uses Ozni gets it. | | Who can add or change it | You. | Owners and managers. Everyone else can suggest a note. | | Example | "Short answers, no bullet lists." | "We call clients members." | Colleagues cannot see your own notes, and your notes are not shared with the clinic unless an owner or manager saves one for the clinic. ## See what Ozni remembers The page has two tabs, **Just me** and **This clinic**, each with a count of notes used. Notes are grouped as **How you like to work**, **A correction**, **A clinic fact** and **Where to find something**. Each note shows when Ozni last used it, for example **Used 3 days ago** or **Not used yet**, and a **Learned in a chat** link back to the conversation where it began. On the full Ozni page you can also reach it from **What Ozni remembers** under your list of chats. It opens the same screen in **Settings**. An older link to the memory page lands there too. ## How a note is saved * **You ask.** Say "remember that I like short answers". Ozni saves it for you and shows a small line under its reply, such as **Remembered “Short answers”**, with an **Undo** button. Select **Undo** to take it back. Ozni also shows a line when it updates or forgets a note. * **Ozni suggests a clinic note.** If you are an owner or manager, Ozni shows a card that asks **Remember this for the whole clinic?** with the note in full. Select **Save for the clinic**, or **Not now**. Nothing is saved for the clinic until you select **Save for the clinic**. * **A colleague suggests a clinic note.** For anyone else, the reply says **Suggested “…” for the clinic** and links to **Review**. An owner or manager sees it on the memory page under **Waiting for you** and chooses **Accept** or **Decline**. Nothing changes until they accept. The person who suggested it sees it under **Your suggestions**. ## Add, edit or delete a note yourself **1. Add a memory** On the **Just me** tab select **Add a memory**. On **This clinic**, owners and managers see **Add a memory** and everyone else sees a suggest button. Choose **What kind of note is it?**, give it a **Name**, write **The one line to remember** and the **Details**, then select **Remember**. A suggestion for the clinic is sent with **Suggest**. **2. Use exact dates** Write dates as 2026-12-24, never "tomorrow" or "next week". A note with a date that moves is refused, and so is a note with patient details. The form tells you why, and nothing is saved. **3. Edit or delete** Select **Edit** on a note to change it, then **Save**. Select **Delete** and confirm **Forget** to remove it. Right after you forget a note a message appears with **Undo**; select it quickly to bring the note back. You can keep up to 50 notes of your own and up to 100 for the clinic. ## Turn memory off * **For yourself.** On the memory page switch off **Remember things for me**. Ozni stops using your notes and stops adding to them. Nothing already saved is deleted, so switching it back on brings it all back. * **For the whole clinic.** Owners and managers can switch off **Remember things for the clinic** on the same page, or **Let it remember things for the whole clinic** in . The **This clinic** tab then says **Clinic memory is switched off. Nothing here is being used.** ## Choose how Ozni writes to you On the same page, **Writing style** changes how Ozni words its answers. It takes effect from your next chat. | Style | What you get | | - | - | | **Simple & step-by-step** | Short plain sentences, one numbered step at a time, and exactly what to click. This is the default. | | **Concise** | The answer first, in as few words as will do. | | **Detailed** | The reasons, the options and the cautions, with the full steps. | The style changes wording and length only. Safety warnings, confirmation cards and prices are always shown in full, whichever style you pick. ## Download your chats The same page has **Download my chats**, which saves every conversation you have had with Ozni as a file. Only you can do this for your own chats. See [Privacy and Ozni](https://help.clinikehr.com/platform/ozni/privacy.md). Adding, changing or deleting a memory is written to your workspace's audit log with your name, the record touched and the time — a HIPAA requirement, and one you can review yourself under **Audit Log**. See [Audit log](https://help.clinikehr.com/platform/security/audit-log.md). **Still stuck with Ozni's memory?** Check [Troubleshooting](https://help.clinikehr.com/platform/help/troubleshooting.md) first — it covers the failures we see most often. If that does not resolve it, [contact support](https://help.clinikehr.com/platform/help/contact-support.md) and include your workspace name and the time the problem happened, so we can find the matching entry in your audit log. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.