> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete your account

> Cancel your subscriptions and permanently remove your account and every workspace you own, with a 30-day window to change your mind.

export const StillStuck = ({topic}) => <div className="ck-callout ck-callout--note" role="note">
    <p className="ck-callout__body">
      <strong>Still stuck{topic ? ` with ${topic}` : ''}?</strong>{' '}
      Check <a href="/platform/help/troubleshooting">Troubleshooting</a> first —
      it covers the failures we see most often. If that does not resolve it,{' '}
      <a href="/platform/help/contact-support">contact support</a> and include
      your workspace name and the time the problem happened, so we can find the
      matching entry in your audit log.
    </p>
  </div>;

export const TaskHeader = ({before, time, after}) => <div className="ck-task">
    {before ? <div className="ck-task__cell">
        <div className="ck-task__title">Before you start</div>
        <p className="ck-task__body">{before}</p>
      </div> : null}

    {time ? <div className="ck-task__cell">
        <div className="ck-task__title">Takes about</div>
        <p className="ck-task__body">{time}</p>
      </div> : null}

    {after ? <div className="ck-task__cell">
        <div className="ck-task__title">When you're done</div>
        <p className="ck-task__body">{after}</p>
      </div> : null}
  </div>;

export const Path = ({steps = []}) => <span className="ck-path">
    {steps.map((s, i) => <span key={i} className="ck-path__step">
        {i > 0 ? <span className="ck-path__sep" aria-hidden="true">
            ›
          </span> : null}
        {s}
      </span>)}
  </span>;

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['all']} plans="All plans" roles="The account holder" />

Deleting your account cancels your subscriptions immediately and wipes every workspace you own, along with all of its clinical data. You have 30 days to change your mind, and nothing after that.

<Warning>
  **Export your records first.** Once the 30 days elapse, the data is gone and no export is possible — not by you and not by us. Take a copy of every workspace from **Clinic Settings → Data Export** before you start. See [Export your data](/platform/security/data-export).
</Warning>

<Path steps={['Your avatar', 'Profile and Settings', 'Account', 'Danger Zone']} />

<TaskHeader before="A completed data export for every workspace you own" time="2 minutes, then a 30-day window" after="Billing stopped now, and everything removed 30 days later" />

## What deletion actually does

The **Danger Zone** card states it plainly: "Permanently delete your account, clinics, and all associated clinical data. Billing stops immediately; the data is removed after a 30-day recovery window."

The confirmation dialog, **Are you absolutely sure?**, lists the consequences under **Critical Warning**:

* Your subscriptions and add-ons are cancelled **immediately**
* All patient records, notes, prescriptions & results are permanently removed after a **30-day recovery window**
* Your clinic staff will lose access when the deletion completes
* You can cancel the deletion from this page any time within the 30 days — after that it is **irreversible**

<Note>
  It removes the workspaces **you own**. Workspaces where you are merely a staff member are not deleted — you simply stop being able to reach them. If you only want to leave one clinic, ask its owner to remove you instead.
</Note>

## Before you start

<Steps>
  <Step title="Export every workspace's data">
    Do this for each workspace you own, one at a time, and confirm the file downloaded and opens. See [Export your data](/platform/security/data-export).
  </Step>

  <Step title="Tell your staff">
    They lose access when the deletion completes, without a further warning from us.
  </Step>

  <Step title="Deal with anything in flight">
    Unpaid invoices, submitted insurance claims and pending payouts do not survive deletion. Settle or collect them first.
  </Step>

  <Step title="Consider handing the clinic over instead">
    If the practice is continuing without you, transferring ownership keeps the records intact and the staff working. [Contact support](/platform/help/contact-support) before deleting.
  </Step>
</Steps>

## Delete the account

<Steps>
  <Step title="Open the Account tab and scroll to Danger Zone">
    It is the last card on the tab.
  </Step>

  <Step title="Select Delete My Account">
    The **Are you absolutely sure?** dialog opens with the Critical Warning list above.
  </Step>

  <Step title="Tell us why">
    Answer "Before you delete — could you tell us why?" — one of **No longer practicing / closed clinic**, **Switching to another product**, **It didn't meet my needs**, **Too expensive**, **Privacy or data concerns**, **Created by mistake / duplicate** or **Other**. There is an optional box for anything more.

    The confirm button stays disabled until you choose a reason.
  </Step>

  <Step title="Select Permanently Delete Everything">
    Billing is cancelled at that moment and the 30-day clock starts. You get a confirmation naming the date everything will be removed.
  </Step>
</Steps>

<Warning>
  Cancellation of your subscriptions happens **now**, not in 30 days, and it is not reversed if you cancel the deletion. You would need to subscribe again from Billing.
</Warning>

## Change your mind

For 30 days the Danger Zone is replaced by **Deletion scheduled** with the date, and a **Cancel deletion — keep my account** button. Select it and your account and all workspace data are intact, exactly as they were.

The one thing that does not come back automatically is the subscription — it stays cancelled, and you re-subscribe from Billing. See [Change your plan](/platform/plans/change-plan).

## Check it worked

* The Danger Zone now reads **Deletion scheduled** with a date roughly 30 days out.
* Your Billing page shows no active subscription and no further charges.
* Your export files are on your own machine and open correctly. Verify this today, not on day 29.

## If something goes wrong

<AccordionGroup>
  <Accordion title="Deletion could not be scheduled. Nothing has been deleted — please try again.">
    Exactly what it says: nothing changed. Try again, and if it repeats, [contact support](/platform/help/contact-support).
  </Accordion>

  <Accordion title="Permanently Delete Everything is greyed out">
    You have not chosen a reason yet. Pick one from the list above the button.
  </Accordion>

  <Accordion title="The confirmation mentioned items still settling">
    Some payments or payouts had not finished clearing. They are handled before the deletion runs; you do not need to do anything.
  </Accordion>

  <Accordion title="I deleted it and need the data back">
    Inside 30 days, select **Cancel deletion — keep my account** — everything is recoverable until that date. After it, nothing can be recovered.
  </Accordion>

  <Accordion title="No pending deletion was found to cancel.">
    Either the deletion has already completed, or you are signed in to a different account from the one you scheduled. Check the email address you signed in with.
  </Accordion>
</AccordionGroup>

## Related

<Columns cols={2}>
  <Card title="Export your data" icon="https://mintcdn.com/clinikehr/gjlpJWWKqjyYNRzM/images/icons/file-export.svg?fit=max&auto=format&n=gjlpJWWKqjyYNRzM&q=85&s=291214922dbe9071770febfdac6e30ac" href="/platform/security/data-export" width="24" height="24" data-path="images/icons/file-export.svg">
    Take a copy of a workspace's records before anything else.
  </Card>

  <Card title="Change your plan" icon="https://mintcdn.com/clinikehr/gjlpJWWKqjyYNRzM/images/icons/credit-card.svg?fit=max&auto=format&n=gjlpJWWKqjyYNRzM&q=85&s=0cb94e491d19b5f3dfd58a1eb2cfc987" href="/platform/plans/change-plan" width="24" height="24" data-path="images/icons/credit-card.svg">
    Downgrading may be what you actually want.
  </Card>
</Columns>

<StillStuck topic="a deletion you need reversed" />