> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Print and reprint receipts

> Print an 80mm receipt at the counter, reprint or download a past one, and fix a printer that comes out blank.

export const StillStuck = ({topic}) => <div className="ck-callout ck-callout--note" role="note">
    <p className="ck-callout__body">
      <strong>Still stuck{topic ? ` with ${topic}` : ''}?</strong>{' '}
      Check <a href="/platform/help/troubleshooting">Troubleshooting</a> first —
      it covers the failures we see most often. If that does not resolve it,{' '}
      <a href="/platform/help/contact-support">contact support</a> and include
      your workspace name and the time the problem happened, so we can find the
      matching entry in your audit log.
    </p>
  </div>;

export const TaskHeader = ({before, time, after}) => <div className="ck-task">
    {before ? <div className="ck-task__cell">
        <div className="ck-task__title">Before you start</div>
        <p className="ck-task__body">{before}</p>
      </div> : null}

    {time ? <div className="ck-task__cell">
        <div className="ck-task__title">Takes about</div>
        <p className="ck-task__body">{time}</p>
      </div> : null}

    {after ? <div className="ck-task__cell">
        <div className="ck-task__title">When you're done</div>
        <p className="ck-task__body">{after}</p>
      </div> : null}
  </div>;

export const Path = ({steps = []}) => <span className="ck-path">
    {steps.map((s, i) => <span key={i} className="ck-path__step">
        {i > 0 ? <span className="ck-path__sep" aria-hidden="true">
            ›
          </span> : null}
        {s}
      </span>)}
  </span>;

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['pharmacy']} plans="All plans" roles="Anyone who can open POS or Sales" />

Receipts are 80mm thermal. On a counter machine running the desktop app they print silently on the receipt printer; in a browser you get the ordinary print dialog.

<Path steps={['Sidebar', 'Sales', 'Recent Sales']} />

<TaskHeader before="A completed sale, and a receipt printer for a paper copy" time="Seconds" after="A printed or downloaded receipt, scannable back into the sales list" />

## Print at the point of sale

When a sale completes, the **Sale Complete!** panel offers **Print Receipt**. Select it and, in the desktop app, the receipt goes straight to the counter printer with no dialog — that silence is the design, not a failure.

If direct printing is not available, the app falls back and tells you so: **Direct printing unavailable — using the print dialog**.

## Reprint or download a past receipt

<Steps>
  <Step title="Find the sale">
    Open **Sales**, go to **Recent Sales**, and find the transaction — or scan the barcode on the customer's copy into "Search or scan receipt...". See [Scan barcodes at the till](/pharmacy/pos/barcode).
  </Step>

  <Step title="Open the row menu">
    Select the row's **⋯** menu. Under **Actions** you get **Print Receipt** and **Download PDF**.
  </Step>

  <Step title="Print or save">
    Both open **Receipt · \{sale number}** — "Reprint on an 80mm/thermal printer or download a PDF copy." Select **Print** for paper, or **Download PDF** for a copy to email or file.

    On the desktop app a successful print confirms with **Receipt sent to printer**. In a browser there is no toast, because the print dialog is already in front of you.
  </Step>
</Steps>

## What is on the receipt

A completed receipt is headed **SALES RECEIPT**, carries your pharmacy's name and contact details, the lines with their prices, the totals, the tender and change, then **Thank you for your purchase!** and **Keep this receipt for your records.**

The receipt number looks like **POS-20260816-59E46A** and prints as a **barcode** at the bottom. That barcode is what lets a returning customer's slip be scanned straight back into the sales list.

### An offline receipt is deliberately different

A sale rung up during an outage prints:

* **PROVISIONAL — WILL CONFIRM ON SYNC** across the top,
* **Provisional No:** instead of a receipt number,
* and **no barcode at all**.

There is no barcode because the provisional number does not exist on the server yet — printing one would produce a code that scans to nothing. Once the sale syncs it gets its real number, and a reprint from the Sales page carries the scannable barcode. Tell the customer their slip is their proof of purchase and that the confirmed number follows. See [Selling when the internet is down](/pharmacy/pos/offline).

<Note>
  **Use each document's own print button.** The receipt path is for sales, and anything sent through it is stamped **SALES RECEIPT**. Payments, prescriptions and orders have their own printouts that say what they actually are.
</Note>

## Fix a blank or cut-short receipt

This is the most common printer complaint at a counter, and it is almost always the paper form the driver expects rather than the printer itself.

<Steps>
  <Step title="Open the printer settings">
    In the desktop app, select **Printer settings** at the till.
  </Step>

  <Step title="Read what it says">
    Under **Receipt printer paper**: "If receipts come out blank or cut short on this machine, pick the paper form its printer driver understands. Saved for this computer only."
  </Step>

  <Step title="Choose a paper handling option">
    **Paper handling** offers:

    | Option                              | When to use it                                                      |
    | ----------------------------------- | ------------------------------------------------------------------- |
    | **Auto (recommended)**              | Leave it here unless you have a problem                             |
    | **80mm × A4 form**                  | The verified choice for Star TSP100-family drivers                  |
    | **3-inch × Letter form**            | Some thermal drivers enumerate this instead                         |
    | **Custom roll (cut after content)** | Best on Epson-class drivers — the cut lands right after the receipt |
    | **Driver default form**             | Whatever the printer is set to in the operating system              |
  </Step>

  <Step title="Print a test receipt">
    Reprint a past sale. The setting is saved for **this computer only**, so each counter machine is set up once, on its own.
  </Step>
</Steps>

See [Thermal printers](/pharmacy/hardware/thermal-printer) for the full hardware guide.

## Check it worked

* Paper comes out of the receipt printer with the whole sale on it, cut cleanly.
* A completed receipt carries a barcode; scanning it on the Sales page opens that sale.
* **Download PDF** saves a copy of the same receipt.

## If something goes wrong

<AccordionGroup>
  <Accordion title="'Direct printing unavailable — using the print dialog'">
    The app could not reach the counter printer directly, so it handed you the browser dialog instead. Nothing is lost — print from the dialog. In the desktop app, check the printer is switched on and selected.
  </Accordion>

  <Accordion title="The receipt is blank, or stops halfway">
    Change **Paper handling** as above. A thermal driver given a page size it does not enumerate will happily feed blank paper.
  </Accordion>

  <Accordion title="The customer's slip will not scan">
    It is a provisional, offline slip, which carries no barcode. Find the sale by date and customer instead, and reprint the confirmed receipt.
  </Accordion>

  <Accordion title="'Could not generate the PDF.'">
    Try again, then try **Print** instead. If both fail on one sale but work on others, note the sale number for support.
  </Accordion>

  <Accordion title="'Could not load this sale. Please try again.'">
    The receipt could not be fetched — usually a dropped connection. Reprints need a connection; the sale itself is safe either way.
  </Accordion>

  <Accordion title="The logo prints as a black blob">
    An 80mm head is one-bit: it has no greys and dithers them into blotches. Use a simple, high-contrast logo — see [Complete your pharmacy profile](/pharmacy/get-started/pharmacy-profile).
  </Accordion>
</AccordionGroup>

<StillStuck topic="printing receipts" />