> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Ring up a sale
> Work the pharmacy till: find a product, build the cart, attach a customer, discount a line and complete the sale.
export const StillStuck = ({topic}) =>
Still stuck{topic ? ` with ${topic}` : ''}?{' '}
Check Troubleshooting first —
it covers the failures we see most often. If that does not resolve it,{' '}
contact support and include
your workspace name and the time the problem happened, so we can find the
matching entry in your audit log.
;
export const TaskHeader = ({before, time, after}) =>
{before ?
Before you start
{before}
: null}
{time ?
: null}
{after ?
: null}
Available in
{list.map(e =>
{EDITION_LABELS[e] || e}
)}
{plans ? Plan : null}
{plans ? {plans} : null}
{roles ? Who : null}
{roles ? {roles} : null}
{note ? {note} : null}
;
};
The point of sale is the screen your counter lives on. This page covers the whole flow from finding a product to completing the sale; payment, receipts, barcodes, held carts and offline selling each have their own page.
## What is on the screen
The header reads **Sales POS** with today's date, followed by two tiles for the day so far — **\{n} Sales** and **\{amount} Today** — the offline and sync bar, and a **Calculator** button.
A search card ("Search or scan (name, generic, brand, barcode)…") with a camera button, **Scan barcode with camera**, and the **Available Products** grid with a count badge and, when the figures are not fresh, a **Stock as of HH:MM** badge.
Interaction alerts, the **Customer** card, the **Cart** card, then the payment summary. Top to bottom, in the order you use them.
**The grid shows 100 tiles, not your whole catalogue.** The count badge says so out loud — **100 of 5,841** while you browse, **first 100 matches** while you search — and everything else is reachable by searching or scanning. Nothing is missing from your stock; a grid of several thousand tiles would be unusable, so search is the way in.
## Ring up the sale
Scan its barcode, or type any of the name, generic name, brand or barcode into the search field. A keyboard-wedge scanner is picked up anywhere on the page — you do not have to click into the box first. See [Scan barcodes at the till](/pharmacy/pos/barcode).
Select the product tile. The line appears in the **Cart** card with the unit price ("\{amount} each"), and the card's badge counts the items.
Use the − and + steppers on the cart row. Pressing − at a quantity of one takes the line off the cart.
The **Customer** card has two tabs. **Walk-in** is the default and needs nothing, though you can fill **Customer name (optional)** and **Phone number (optional)** so the sale is traceable.
Select **Customer** and use **Search customers...** to attach a registered customer; **Change** swaps them afterwards. Do that whenever the sale involves money on account, loyalty or part payment. See [Customers](/pharmacy/customers/index).
Two kinds:
* **One line** — select the dotted **Discount** link under the line, then pick from **Discount this line**: 5%, 10, 15, 20 or 50, each showing what it saves ("5% · save …"). The line then carries a badge such as **−10%**; select it to remove the discount ("Remove this line's discount").
* **The whole cart** — use the **%** and currency-symbol toggle buttons above **Subtotal**, then enter the value. The **%** button discounts by percentage; the currency button takes a flat amount.
Any discount, of either kind, requires the **Discount beyond the set limit** permission. Without it the controls are not yours to use.
When a reward is due, the banner reads **"\{n}% loyalty reward available"** — select **Apply** and it becomes **"Loyalty reward applied to this sale"**. Otherwise it shows how much further the customer has to go: "\{amount} more to the next reward". Loyalty needs a connection and a registered customer.
Choose the tender in the payment summary — **Cash**, **Card**, **Mobile Money**, **Bank Transfer**, **Insurance**, **Other**, or **Account balance** for a registered customer with money on account. Cash asks for **Amount Received** and shows **Change Due**; everything else asks for a reference. Full detail in [Take payment](/pharmacy/pos/payments).
Select **Complete Sale • \{total}** — it reads **Processing...** while it saves — or press **Enter** from anywhere on the till. Enter is deliberately ignored while you are in the search field (that Enter is a scan), on a button or link, in a text area, or while any menu or dialog is open, so it never fires a sale you did not mean. It does work from an ordinary box such as **Amount Received**.
## Check it worked
* A **Sale Complete!** panel appears with the **Sale Number**, the **Total** and the **Change Due**, offering **Print Receipt** and **New Sale**, and a toast reads **Sale completed successfully!**
* The cart empties, and the receipt prints silently on the counter printer in the desktop app or through the print dialog in a browser. See [Print and reprint receipts](/pharmacy/pos/receipts).
* The day tiles in the header increase by the sale.
* The sale appears in **Sales History** on the [Sales page](/pharmacy/money/sales) with a receipt number.
* Stock falls by what you sold, drawn from the batches that expire soonest.
## Things the till does that surprise people
If **Selling without stock** is on — it is on by default — an out-of-stock tile stays sellable, and the sale toasts that the item "has no recorded stock — the sale will be logged for reconciliation in Inventory." After the sale you are told how many items went beyond recorded stock.
Stock can therefore read as negative, such as **-3 oversold**, because the figure is what you have minus what you owe. Clear these on **Inventory › Reconciliation** — see [Stock, batches and expiry](/pharmacy/inventory/batches-and-expiry).
A product that requires a witnessed dispense cannot go through POS: "… requires a witnessed dispense — use the inventory Fill Rx flow instead of POS." Controlled drugs need a second person's countersignature, and the till has no place to capture one. See [The dispensing station](/pharmacy/dispensing/station).
The **Stock as of HH:MM** badge is the truth about how fresh the catalogue is. When the figures are stale, low-stock badges are muted rather than shown as confident warnings — a stale number is never dressed up as a live one. See [Selling when the internet is down](/pharmacy/pos/offline).
From the empty grid, **Add New Medication** opens the inventory **Add item** sheet without losing the till. See [Inventory](/pharmacy/inventory/index).
Screening blocks only on contraindicated and major interactions, and clearing the block needs one acknowledgement with a reason from the pharmacist. Moderate interactions show as an inline badge and minor ones are not shown at all. It is available on **Professional** and above — below that, the panel reads **Available on Professional and above**. See [Interaction screening](/pharmacy/dispensing/interaction-screening).
## The rest of the counter
Wedge scanners, the camera scanner, and scanning a receipt back in.
Every tender, references, change, part payment and credit.
Park a customer mid-sale and pick them up again.
What works offline, what does not, and how sales catch up.