> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# The pharmacy station

> Write a prescription, dispense it against stock, and read your dispensing analytics from the one screen your dispensary works out of.

export const AuditNote = ({action = 'This action'}) => <div className="ck-callout ck-callout--info" role="note">
    <p className="ck-callout__body">
      {action} is written to your workspace's audit log with your name, the
      record touched and the time — a HIPAA requirement, and one you can review
      yourself under <strong>Audit Log</strong>. See{' '}
      <a href="/platform/security/audit-log">Audit log</a>.
    </p>
  </div>;

export const StillStuck = ({topic}) => <div className="ck-callout ck-callout--note" role="note">
    <p className="ck-callout__body">
      <strong>Still stuck{topic ? ` with ${topic}` : ''}?</strong>{' '}
      Check <a href="/platform/help/troubleshooting">Troubleshooting</a> first —
      it covers the failures we see most often. If that does not resolve it,{' '}
      <a href="/platform/help/contact-support">contact support</a> and include
      your workspace name and the time the problem happened, so we can find the
      matching entry in your audit log.
    </p>
  </div>;

export const TaskHeader = ({before, time, after}) => <div className="ck-task">
    {before ? <div className="ck-task__cell">
        <div className="ck-task__title">Before you start</div>
        <p className="ck-task__body">{before}</p>
      </div> : null}

    {time ? <div className="ck-task__cell">
        <div className="ck-task__title">Takes about</div>
        <p className="ck-task__body">{time}</p>
      </div> : null}

    {after ? <div className="ck-task__cell">
        <div className="ck-task__title">When you're done</div>
        <p className="ck-task__body">{after}</p>
      </div> : null}
  </div>;

export const Path = ({steps = []}) => <span className="ck-path">
    {steps.map((s, i) => <span key={i} className="ck-path__step">
        {i > 0 ? <span className="ck-path__sep" aria-hidden="true">
            ›
          </span> : null}
        {s}
      </span>)}
  </span>;

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['pharmacy']} plans="All plans" roles="Any staff member with access to the pharmacy station" />

The **Pharmacy Station** is where a script is written, screened and drawn from stock. It is one screen with three tabs, and it is the only prescription surface in the Pharmacy edition — there is no separate prescription list or prescription history in the sidebar.

<Path steps={['Sidebar', 'Pharmacy Station']} />

<TaskHeader before="At least one stock item, and a customer record if you want the script linked to somebody" time="2 minutes for a two-line script" after="A prescription with a reference number, dispensed against a real lot" />

## What is on the screen

The header reads **Pharmacy Station** and carries a date-range picker plus **New Prescription**. Everything below it sits under three tabs.

| Tab           | What it is for                                                             |
| ------------- | -------------------------------------------------------------------------- |
| **Analytics** | Volume, value and stock pressure over the chosen date range                |
| **Inventory** | The full stock screen — the same one the **Inventory** sidebar entry opens |
| **Reports**   | **Pharmacy AI Reports** — written summaries you generate on demand         |

**Analytics** opens on four tiles — **Total Medications**, **Active Prescriptions**, **Dispensed Prescriptions** and **Low Stock Alert** — followed by Prescription Trends, Top Medications, Inventory Status, Staff Performance and Predictive Analytics.

<Note>
  If the figures cannot be loaded you get **"Could not load pharmacy analytics — refresh to try again."** rather than a screen of zeros. A zero on this screen always means zero.
</Note>

The **Inventory** tab is not a summary. It is the stock screen itself — one place, two doors — so anything in [Stock control](/pharmacy/inventory/index) can be done without leaving the station.

On **Reports**, pick an entry from the **Report Types** list and select **Generate Report**. An existing report offers **Regenerate** and **Export**.

## Write a prescription

<Steps>
  <Step title="Open the form">
    Select **New Prescription** in the station header.
  </Step>

  <Step title="Pick who it is for">
    The **Select Patient** card searches your customer records — "Search by name, ID, phone, or email...". The card keeps the product's wording; the records behind it are the ones you manage under [Customers](/pharmacy/customers/index).
  </Step>

  <Step title="Set the date">
    **Prescription Date** defaults to today. Change it only if you are recording a script written earlier.
  </Step>

  <Step title="Add each medication">
    Use the medication search — "Search medications…" — to add a line. Every line asks for \*\*Mode \*\*\*, \*\*Quantity \*\*\*, \*\*Dosage \*\*\*, \*\*Frequency \*\*\* and \*\*Duration \*\*\*. **Instructions (Optional)** is what the customer reads on the label, so fill it for anything that is not obvious.
  </Step>

  <Step title="Review the summary">
    **Additional Notes** covers anything that belongs to the script rather than a line. The **Prescription Summary** and **Estimated Total** update as you go, so the price is settled before the customer is told it.
  </Step>

  <Step title="Save it">
    A toast confirms **"Prescription created successfully"** and the **Prescription Created** dialog appears with a **Reference:** you can quote. Printing from that dialog goes straight to the roll on the desktop app — **"Prescription sent to printer"** — and to the browser print dialog otherwise. See [Thermal printers](/pharmacy/hardware/thermal-printer).
  </Step>
</Steps>

## Dispense it against stock

Writing a script does not move stock. Drawing it down is a separate, deliberate act on the **Fill Rx** tab.

<Steps>
  <Step title="Open Fill Rx">
    Go to the **Inventory** tab, then the **Fill Rx** tab, and open the row for the script.
  </Step>

  <Step title="Choose the lot and where it comes from">
    The **Prescription dispense** sheet — "Draw from stock against this script — FEFO, patient-linked, audited." — asks for **Stock item**, **Location** and **Quantity**. The oldest-expiring lot is used first; see [Batches, expiry and FEFO](/pharmacy/inventory/batches-and-expiry).
  </Step>

  <Step title="Add a witness for a controlled item">
    A **Witness** field appears when the item is flagged as controlled. Pick the colleague who watched the count. The dispense will not go through without one.
  </Step>
</Steps>

Interaction alerts appear against the script exactly as they do at the till — see [Drug interaction screening](/pharmacy/dispensing/interaction-screening).

## Check it worked

* The **Prescription Created** dialog showed a **Reference:**.
* After dispensing, the lot's on-hand quantity has dropped on the **Stock** tab and a movement appears on the **Ledger** tab.
* **Dispensed Prescriptions** on **Analytics** counts the script once the date range covers it.

<AuditNote action="Opening a customer's record and dispensing against it" />

## If something goes wrong

<AccordionGroup>
  <Accordion title="The Save button will not enable">
    Every line needs **Mode**, **Quantity**, **Dosage**, **Frequency** and **Duration** — they carry an asterisk. **Instructions** and **Additional Notes** never block saving.
  </Accordion>

  <Accordion title="The medication search finds nothing">
    The search reads your catalogue, not a drug reference. If the product is not in **Inventory** yet, add it first — see [Stock control](/pharmacy/inventory/index).
  </Accordion>

  <Accordion title="I cannot pick a lot on the dispense sheet">
    There is no stock on hand for that item at that location. Receive a delivery first, or change **Location**.
  </Accordion>

  <Accordion title="The witness list is empty">
    Only other staff accounts can witness. Invite the colleague first — see [Invite your team](/pharmacy/get-started/invite-team).
  </Accordion>

  <Accordion title="I cannot see the Pharmacy Station in the sidebar">
    Your role and permissions decide which entries you get. Ask an owner or manager — see [Staff permissions](/platform/team/permissions).
  </Accordion>
</AccordionGroup>

<StillStuck topic="a prescription" />

Over-the-counter selling is a different surface entirely — see [the point of sale](/pharmacy/pos/index).