> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Raise an imaging request

> Order a study for a patient from the Imaging Requests queue, set its urgency, and track it through to a report.

export const AuditNote = ({action = 'This action'}) => <div className="ck-callout ck-callout--info" role="note">
    <p className="ck-callout__body">
      {action} is written to your workspace's audit log with your name, the
      record touched and the time — a HIPAA requirement, and one you can review
      yourself under <strong>Audit Log</strong>. See{' '}
      <a href="/platform/security/audit-log">Audit log</a>.
    </p>
  </div>;

export const StillStuck = ({topic}) => <div className="ck-callout ck-callout--note" role="note">
    <p className="ck-callout__body">
      <strong>Still stuck{topic ? ` with ${topic}` : ''}?</strong>{' '}
      Check <a href="/platform/help/troubleshooting">Troubleshooting</a> first —
      it covers the failures we see most often. If that does not resolve it,{' '}
      <a href="/platform/help/contact-support">contact support</a> and include
      your workspace name and the time the problem happened, so we can find the
      matching entry in your audit log.
    </p>
  </div>;

export const TaskHeader = ({before, time, after}) => <div className="ck-task">
    {before ? <div className="ck-task__cell">
        <div className="ck-task__title">Before you start</div>
        <p className="ck-task__body">{before}</p>
      </div> : null}

    {time ? <div className="ck-task__cell">
        <div className="ck-task__title">Takes about</div>
        <p className="ck-task__body">{time}</p>
      </div> : null}

    {after ? <div className="ck-task__cell">
        <div className="ck-task__title">When you're done</div>
        <p className="ck-task__body">{after}</p>
      </div> : null}
  </div>;

export const Path = ({steps = []}) => <span className="ck-path">
    {steps.map((s, i) => <span key={i} className="ck-path__step">
        {i > 0 ? <span className="ck-path__sep" aria-hidden="true">
            ›
          </span> : null}
        {s}
      </span>)}
  </span>;

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['lims']} plans="All plans" roles="Raising and reporting studies is limited to imaging staff. Everyone else gets a view-only queue." />

**Imaging Requests** is the working list of every study your diagnostic centre has been asked for — what is booked, what is on the machine, what is waiting on a radiologist. This page covers raising a request and reading the queue.

<Path steps={['Sidebar', 'Imaging Requests']} />

<TaskHeader before="A registered patient, and at least one imaging study in your test catalogue" time="2 minutes" after="A study on the queue, ready for acquisition and reporting" />

## Read the queue

Three counters sit across the top:

| Counter           | Shows                               |
| ----------------- | ----------------------------------- |
| **Total Studies** | Everything on the queue             |
| **In Progress**   | Studies being acquired now          |
| **Reports Due**   | Acquired studies with no report yet |

Below them, three priority buttons carry their own counts and filter the list when you select them: **Critical Findings**, **Pending Reports** and **Urgent Studies**. On a busy morning those three are the whole triage — work **Critical Findings** first, always.

Narrow the list further with the search box — "Search studies, patients, or findings..." — and the **All statuses**, **All urgencies** and **All modalities** filters. **Toggle columns** hides the columns you do not use, per person.

Statuses you will see on rows are **Pending**, **Scheduled**, **In Progress**, **Completed**, **Reported** and cancelled; urgencies are **Routine**, **Urgent** and **STAT**.

## Raise a request

<Steps>
  <Step title="Start the order">
    Select **Create Report** on the **Imaging Requests** toolbar. The order sheet opens.
  </Step>

  <Step title="Choose the patient">
    Under **Select Patient**, search by name, ID, phone or email. The patient must already be registered — see [Register your first patient](/lims/get-started/first-patient).
  </Step>

  <Step title="Add the studies">
    Use **Add New Study** to put each study on the order — the picker is headed **Choose an imaging study to order**. Everything offered comes from your test catalogue, so a missing study is a catalogue gap rather than a permissions problem. See [Add your tests and panels](/lims/get-started/tests-and-panels).

    Studies you add appear under **Studies Ordered** with the **Order Summary** beside them. An order with nothing on it is refused with **Please add at least one radiology study to the order.**
  </Step>

  <Step title="Record why the study is being done">
    Fill in **Clinical Indication** ("Reason for ordering this study..."), **Clinical History** ("Relevant medical history...") and **Body Part** ("e.g., Left knee, Chest"). The reporting radiologist reads these before they read the images; a study with no indication gets a weaker report.
  </Step>

  <Step title="Set the urgency">
    Choose **Routine**, **Urgent** or **STAT (Emergency)**. **STAT** puts the study in front of the **Urgent Studies** count, so keep it meaning something.
  </Step>

  <Step title="Attribute the referral">
    **Referring Doctor / Facility** credits the work to a referrer and feeds referral reporting. Leave it as **No referrer** for a walk-in. See [Referring clinics](/lims/business/referrers).
  </Step>

  <Step title="Add anything the radiographer needs">
    **Special Instructions** ("Any special requirements...") carries mobility needs, contrast allergies, sedation, an interpreter — anything the person at the machine has to know before the patient arrives.
  </Step>

  <Step title="Save the order">
    Save. The toast reads **Radiology orders created successfully** and the studies appear on the queue as **Pending**.
  </Step>
</Steps>

<AuditNote action="Opening a patient's imaging request" />

## Capturing an order offline

Order capture keeps working when the connection drops. If it does, you get **Connection dropped — imaging order queued** and then **Imaging order saved offline**; the order replays as soon as the device is back online. Reporting, result entry and payment never happen offline. See [Working offline](/platform/apps/offline).

## If your access is view-only

Staff without reporting access get the queue in view-only mode — they can see studies and track progress but cannot raise or report them. Attempting to submit returns **You are not authorized to submit radiology orders.** That is role enforcement, not a fault: a radiologist reaches only the imaging screens, and a lab scientist does not reach them at all. See [Roles](/platform/team/roles).

## Check it worked

* The study appears on **Imaging Requests** as **Pending**, with the patient, modality and urgency you set.
* **Total Studies** has gone up by one.
* A **STAT** or **Urgent** study is counted under **Urgent Studies**.
* The study is visible on the [radiology station](/lims/imaging/station) for the radiographer to work.

## If something goes wrong

<AccordionGroup>
  <Accordion title="Create Report is missing or the order will not submit">
    You are in view-only mode — the message is **You are not authorized to submit radiology orders.** Ask an owner or manager about your role.
  </Accordion>

  <Accordion title="The study I need is not in the picker">
    It is not in your catalogue yet. Add it there and it becomes orderable everywhere — see [Add your tests and panels](/lims/get-started/tests-and-panels).
  </Accordion>

  <Accordion title="I cannot find the patient">
    Search by phone or patient ID rather than name — a spelling difference is the usual cause. If they genuinely are not there, register them first.
  </Accordion>

  <Accordion title="The order will not save">
    An order needs at least one study — **Please add at least one radiology study to the order.** — and a patient. Check both before retrying.
  </Accordion>

  <Accordion title="The queue is empty but I know studies exist">
    Clear the search box and set the filters back to **All statuses**, **All urgencies** and **All modalities**. A priority button left selected also filters the list.
  </Accordion>
</AccordionGroup>

<StillStuck topic="an imaging request" />