> ## Documentation Index
> Fetch the complete documentation index at: https://help.clinikehr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Complete your lab profile

> Fill in your lab's name, address, phone, email, logo and timezone — the details that print on every report you release.

export const StillStuck = ({topic}) => <div className="ck-callout ck-callout--note" role="note">
    <p className="ck-callout__body">
      <strong>Still stuck{topic ? ` with ${topic}` : ''}?</strong>{' '}
      Check <a href="/platform/help/troubleshooting">Troubleshooting</a> first —
      it covers the failures we see most often. If that does not resolve it,{' '}
      <a href="/platform/help/contact-support">contact support</a> and include
      your workspace name and the time the problem happened, so we can find the
      matching entry in your audit log.
    </p>
  </div>;

export const TaskHeader = ({before, time, after}) => <div className="ck-task">
    {before ? <div className="ck-task__cell">
        <div className="ck-task__title">Before you start</div>
        <p className="ck-task__body">{before}</p>
      </div> : null}

    {time ? <div className="ck-task__cell">
        <div className="ck-task__title">Takes about</div>
        <p className="ck-task__body">{time}</p>
      </div> : null}

    {after ? <div className="ck-task__cell">
        <div className="ck-task__title">When you're done</div>
        <p className="ck-task__body">{after}</p>
      </div> : null}
  </div>;

export const Path = ({steps = []}) => <span className="ck-path">
    {steps.map((s, i) => <span key={i} className="ck-path__step">
        {i > 0 ? <span className="ck-path__sep" aria-hidden="true">
            ›
          </span> : null}
        {s}
      </span>)}
  </span>;

export const Availability = ({editions = ['all'], plans, roles, note}) => {
  const list = editions.includes('all') ? ['clinic', 'pharmacy', 'lims'] : editions;
  return <div className="ck-avail" role="note" aria-label="Feature availability">
      <span className="ck-avail__label">Available in</span>

      {list.map(e => <span key={e} className={`ck-pill ck-pill--${e}`}>
          {EDITION_LABELS[e] || e}
        </span>)}

      {plans ? <span className="ck-avail__label">Plan</span> : null}
      {plans ? <span className="ck-pill ck-pill--plan">{plans}</span> : null}

      {roles ? <span className="ck-avail__label">Who</span> : null}
      {roles ? <span className="ck-pill ck-pill--role">{roles}</span> : null}

      {note ? <span className="ck-avail__note">{note}</span> : null}
    </div>;
};

<Availability editions={['lims']} plans="All plans" roles="Owner, Manager, Lab Manager" />

Step 6 of the [setup checklist](/lims/get-started) — "Add your lab address, phone number, and email so patients can reach you." This is not admin housekeeping: your address and phone number are printed on every report that leaves the lab, and a referring doctor with a query calls the number on that page.

<Path steps={['Settings', 'General Settings']} />

<TaskHeader before="Your lab's registered address, a phone number someone answers, and a logo file" time="~3 minutes" after="Reports and invoices that carry your lab's identity, and a ticked checklist step" />

<Note>
  The fields on this screen are labelled **Clinic Name**, **Clinic Logo** and **Clinic Description** in every edition. On a Diagnostics workspace they mean your lab — enter your lab's details into them.
</Note>

## Fill in the profile

<Steps>
  <Step title="Open General Settings">
    Go to **Settings › General Settings** — "Clinic profile and basic info". The card is headed **General Information**, "Your clinic's basic information and regional preferences."
  </Step>

  <Step title="Upload your logo">
    Under **Clinic Branding**, upload a **Clinic Logo** — "Used on prescriptions, invoices, and general clinic branding." Use the file your letterhead uses, at a size that stays readable when printed small.
  </Step>

  <Step title="Enter the name people should see">
    **Clinic Name** is the name that appears on reports and invoices. Enter your registered lab name, not an abbreviation the bench uses.
  </Step>

  <Step title="Set the timezone">
    **Timezone** — "Used for scheduling and appointment reminders." Set it to where the lab physically is. Get this wrong and collection slots, received times and every turnaround figure shift by hours.
  </Step>

  <Step title="Enter address, phone and email">
    Fill in **Address**, **Phone Number** and **Email Address**. Those three, plus the name, are what the checklist step checks for. Use a phone number and an inbox that are monitored during opening hours — a referrer chasing a critical result uses whatever is on the report.
  </Step>

  <Step title="Add the optional detail">
    **Website** and **Clinic Description** are optional. The description "may be shown on your public booking page", so write it for a patient booking a collection slot, not for a regulator.
  </Step>

  <Step title="Save">
    Select **Save Changes**. The toast reads **Clinic settings updated successfully**.
  </Step>
</Steps>

## While you are in Settings

Two more settings shape how the lab runs, and both are worth setting now rather than after your first busy morning:

* **Settings › Lab Workflow** — "Clinical, DOT/SAMHSA or intake-only mode". This decides whether your sidebar carries **DOT Testing** or **Lab Intake**, and which forms the bench sees. See [Lab intake mode](/lims/dot/lab-intake-mode).
* **Currency** lives in your billing settings and defaults to NGN for a Diagnostics workspace. Every price, invoice and receipt follows it — see [Currency](/platform/settings/currency).

## Check it worked

* **General Settings** shows your saved values after a refresh.
* A report produced from a completed test carries your lab name, logo, address and phone — see [Produce and release a report](/lims/lab/reports).
* The floating **Setup** checklist ticks **Complete your lab profile**.

## If something goes wrong

<AccordionGroup>
  <Accordion title="The step will not tick">
    It needs the name, address, phone number and email all filled. An empty field, or one holding a placeholder like "TBC", leaves it incomplete.
  </Accordion>

  <Accordion title="My old details are still on a report">
    Reports are built when they are produced. Produce the report again after saving; documents generated earlier keep the details they were made with.
  </Accordion>

  <Accordion title="The logo prints blurry or crops oddly">
    Upload a larger, square-ish version. A wide letterhead strip loses its edges when scaled into a report header.
  </Accordion>

  <Accordion title="Times are hours out across the product">
    That is the **Timezone** field. Set it to the lab's own timezone and check a recent received time afterwards — see [Turnaround time](/lims/lab/turnaround-time).
  </Accordion>

  <Accordion title="I cannot edit these fields">
    General settings are owner and manager territory. See [Roles](/platform/team/roles).
  </Accordion>
</AccordionGroup>

<StillStuck topic="your lab profile" />